Compaq Presario 1800 Presario 1800XL Series Maintenance and Service Guide - Page 68
Contacting Compaq Support, Shipping Preparation
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Presario 1800 Series Models: XL180, XL181, XL182, XL183, XL184, XL185, and XL190, XL191, XL192 Contacting Compaq Support Customers should provide the following information when contacting Compaq Reseller Support: • Product name • Product serial number • Purchase date • Conditions under which the problem occurred • Any error messages that have occurred • Hardware configuration • Type of printer connected • Hardware/software installed • Printed result of Checkup (TEST) • Printed copies of config.sys and autoexec.bat files, if possible. Shipping Preparation Before shipping the Notebook, complete the following: 1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored or in transit. 2. Turn off the Notebook and external devices. 3. Disconnect the external devices from their power sources, and then from the Notebook. Important: Ensure that there is no diskette in the diskette drive and that there are no PC Cards in the PC slots. 4. Close the display and all exterior doors of the Notebook. 5. Pack the Notebook with sufficient packing material to protect it. Use the original packing box or similar packaging. PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES TROUBLESHOOTING 33