D-Link DI-804 Product Manual - Page 55

What You Must Do For Warranty Service

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What You Must Do For Warranty Service: Submitting A Claim. Any claim under this limited warranty must be submitted in writing before the end of the Warranty Period to an Authorized D-Link Service Office. The claim must include a written description of the Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same. The original product owner must obtain a Return Material Authorization (RMA) number from the Authorized D-Link Service Office and, if requested, provide written proof of purchase of the product (such as a copy of the dated purchase invoice for the product) before the warranty service is provided. After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. The packaged product shall be insured and shipped to D-Link, 17595 Mt. Herrmann, Fountain Valley, CA 92708, with all shipping costs prepaid. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link's reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming. What Is Not Covered: This limited warranty provided by D-Link does not cover: Products that have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs; Operational adjustments covered in the operating manual for the product, 55

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What You Must Do For Warranty Service:
Submitting A Claim. Any claim under this limited warranty must be
submitted in writing before the end of the Warranty Period to an
Authorized D-Link Service Office. The claim must include a written
description of the Hardware defect or Software nonconformance in
sufficient detail to allow D-Link to confirm the same. The original product
owner must obtain a Return Material Authorization (RMA) number from
the Authorized D-Link Service Office and, if requested, provide written
proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) before the warranty service is provided. After an
RMA number is issued, the defective product must be packaged securely in
the original or other suitable shipping package to ensure that it will not be
damaged in transit, and the RMA number must be prominently marked on
the outside of the package. The packaged product shall be insured and
shipped to D-Link, 17595 Mt. Herrmann, Fountain Valley, CA 92708,
with all shipping costs prepaid. D-Link may reject or return any product
that is not packaged and shipped in strict compliance with the foregoing
requirements, or for which an RMA number is not visible from the outside
of the package. The product owner agrees to pay D-Link
’s reasonable
handling and return shipping charges for any product that is not packaged
and shipped in accordance with the foregoing requirements, or that is
determined by D-Link not to be defective or non-conforming.
What Is Not Covered:
This limited warranty provided by D-Link does not cover:
Products that have been subjected to abuse, accident, alteration,
modification, tampering, negligence, misuse, faulty installation, lack of
reasonable care, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been
altered, tampered with, defaced or removed;
Initial installation, installation and removal of the product for repair, and
shipping costs;
Operational adjustments covered in the operating manual for the product,