D-Link DWR-953V2 Product Manual 1 - Page 71
Troubleshooting
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Section 5 - Troubleshooting Troubleshooting This chapter provides solutions to problems that can occur during the installation and operation of the DWR-953V2. Read the following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your computer will look similar to these examples. 1. Why can't I access the web-based configuration utility? When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website, nor do you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility. • Make sure you have an updated Java-enabled web browser. We recommend the following: - Microsoft Internet Explorer® 7 or higher - Mozilla Firefox 3.5 or higher - Google™ Chrome 8 or higher - Apple Safari 4 or higher • Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable, or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on. • Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it. D-Link DWR-953V2 User Manual 67