Dell Dimension 4100 Dell Dimension 4100 System Solutions Guide - Page 27

Mouse Problems

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C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K - If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line. CH EC K T H E CON N EC T I ON - Verify that the telephone line is connected to the green jack on the modem. (The green line-in jack has either a LINE IN label or a connector-shaped icon next to it.) C H E C K T H E T E L E PH O NE L I N E - Try using a different telephone line. If you are using a line that is 10 ft (3 m) or more in length, try a shorter one. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button, point to Settings, and click Control Panel. 2 In the Control Panel, double-click Modems. If there are multiple entries for the same modem or modems listed that are not installed, delete the entries and restart the computer. 3 Click the Diagnostics tab. 4 Click the COM port for your modem. 5 Click More Info to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. Mouse Problems RECONNECT THE MOUSE CABLE 1 Press to display the Start menu. 2 Use the keyboard arrow keys to highlight Shut Down and then press the key. 3 After the computer turns off, reconnect the mouse cable as shown on the START HERE sheet for your computer. 4 Start the computer. C H E C K T H E MO US E S E T T I N G S - Click the Start button, select Control Panel, and then double-click the Mouse icon. Try adjusting the settings. S olving Pr oblems 27

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Solving Problems
27
Mouse Problems
C
ONNECT
THE
MODEM
DIRECTLY
TO
THE
TELEPHONE
WALL
JACK
—
If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.
C
HECK
THE
CONNECTION
—
Verify that the telephone line is connected to the
green jack on the modem. (The green line-in jack has either a LINE IN label or a
connector-shaped icon next to it.)
C
HECK
THE
TELEPHONE
LINE
—
Try using a different telephone line. If you
are using a line that is 10 ft (3 m) or more in length, try a shorter one.
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
1
Click the
Start
button, point to
Settings
, and click
Control
Panel
.
2
In the
Control
Panel
, double-click
Modems
.
If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.
3
Click the
Diagnostics
tab.
4
Click the COM port for your modem.
5
Click
More
Info
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
R
ECONNECT
THE
MOUSE
CABLE
1
Press <Ctrl><Esc> to display the
Start
menu.
2
Use the keyboard arrow keys to highlight
Shut Down
and then press the
<Enter> key.
3
After the computer turns off, reconnect the mouse cable as shown on the
START HERE
sheet for your computer.
4
Start the computer.
C
HECK
THE
MOUSE
SETTINGS
—
Click the
Start
button, select
Control
Panel
, and then double-click the
Mouse
icon. Try adjusting the settings.