Dell Dimension 4100 Dell Dimension 4100 System Solutions Guide - Page 33

Internet Connection Problems, E-Mail Problems, Resolving Other Technical Problems

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Internet Connection Problems If you have a problem with your Dellnet account RE V I E W " S E T T I N G U P D E L L N E T ( U . S . O N L Y ) "- See page 12. RE V I E W " M O D E M P R O B L E M S " - See page 26. TU R N O F F C A L L W A I T I N G ( C A T C H - P H O NE ) - See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties: 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Modems icon. 3 In the Modems Properties window, click the Dialing Properties button. 4 Ensure that To disable call waiting, dial: is checked and then select the proper code according to the information in your telephone directory. 5 Click the Apply button and then click the OK button. 6 Close the Modems Properties window. 7 Close the Control Panel. E-Mail Problems RE V I E W " S E N D I N G A N D RE C E I V I N G E - M A I L " - See page 13. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T - With the Outlook Express e-mail program open, click File. If Work Offline has a check next to it, click the check to remove it and connect to the Internet. Resolving Other Technical Problems G O T O T H E D E L L S U P P O R T W E B S I T E - Go to http://support.dell.com for help with general usage, installation, and troubleshooting questions. S olving Pr oblems 33

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Solving Problems
33
Internet Connection Problems
If you have a problem with your Dellnet account
E-Mail Problems
Resolving Other Technical Problems
R
EVIEW
“S
ETTING
U
P
D
ELLNET
(U.S. O
NLY
)”—
See page 12.
R
EVIEW
“M
ODEM
P
ROBLEMS
”—
See page 26.
T
URN
OFF
CALL
WAITING
(
CATCH
-
PHONE
)—
See your telephone directory
for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties:
1
Click the
Start
button, point to
Settings
, and then click
Control Panel
.
2
Double-click the
Modems
icon.
3
In the
Modems Properties
window, click the
Dialing Properties
button.
4
Ensure that
To disable call waiting, dial:
is checked and then select the proper
code according to the information in your telephone directory.
5
Click the
Apply
button and then click the
OK
button.
6
Close the
Modems Properties
window.
7
Close the
Control Panel.
R
EVIEW
"S
ENDING
AND
R
ECEIVING
E-
MAIL
"—
See page 13.
E
NSURE
THAT
YOU
ARE
CONNECTED
TO
THE
I
NTERNET
—
With the
Outlook Express e-mail program open, click
File
. If
Work Offline
has a check
next to it, click the check to remove it and connect to the Internet.
G
O
TO
THE
D
ELL
SUPPORT
WEBSITE
—
Go to
for
help with general usage, installation, and troubleshooting questions.