Dell Dimension 4100 Dell Dimension 4100 System Solutions Guide - Page 30

If you cannot play a DVD movie, If the CD-RW drive stops writing, If you have a hard drive problem - remove hard drive

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www.dell.com | support.dell.com HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. If you cannot play a DVD movie E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E - Double-click the My Computer icon. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E W I T H A NO T H E R D V D - Insert another DVD to eliminate the possibility that the original DVD is defective. CL EAN T H E DI S C - See the Tell Me How help file for instructions. If the CD-RW drive stops writing TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD -RW DI S K - See Windows Help. To access Windows Help: 1 Click the Start button and then click Help. 2 For Windows 98 and Windows 2000, click the Search tab. 3 For Windows 98 and Windows 2000, type standby and then click List Topics. For Windows Me, type standby and then click Go. 4 For Windows 98 and Windows 2000, click To change the elapsed time before your computer automatically goes on standby. For Windows Me, click Changing the elapsed time before computer goes on standby or hibernate. C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E - The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem. If you have a hard drive problem R U N S CA ND I S K - Click the Start button, point to Programs-> Accessories-> System Tools, and then click ScanDisk. 30 Solving Pr oblems

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30
Solving Problems
www.dell.com | support.dell.com
If you cannot play a DVD movie
HINT:
Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
If the CD-RW drive stops writing
If you have a hard drive problem
E
NSURE
THAT
W
INDOWS
RECOGNIZES
THE
DRIVE
—
Double-click the
My
Computer
icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
T
EST
THE
DRIVE
WITH
ANOTHER
DVD—
Insert another DVD to eliminate
the possibility that the original DVD is defective.
C
LEAN
THE
DISC
—
See the
Tell Me How
help file for instructions.
T
URN
OFF
S
TANDBY
IN
W
INDOWS
BEFORE
WRITING
TO
A
CD-RW
DISK
—
See
Windows Help
.
To access
Windows Help
:
1
Click the
Start
button and then click
Help
.
2
For Windows 98 and Windows 2000, click the
Search
tab.
3
For Windows 98 and Windows 2000, type
standby
and then click
List
Topics
. For Windows Me, type
standby
and then click
Go
.
4
For Windows 98 and Windows 2000, click
To change the elapsed time before
your computer automatically goes on standby
. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate
.
C
HANGE
THE
WRITE
SPEED
TO
A
SLOWER
RATE
—
The CD-RW drive
must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.
R
UN
S
CAN
D
ISK
—
Click the
Start
button, point to
Programs
—>
Accessories
—>
System Tools
, and then click
ScanDisk
.