Dell Dimension 4100 Dell Dimension 4100 System Solutions Guide - Page 32

General Program Problems, Start, Settings, Control Panel, Add/Remove Programs, Add/Remove - how to open

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www.dell.com | support.dell.com A R E Q U I R E D . D L L F IL E W A S N O T F O UN D - The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Add/Remove Programs icon. 3 Select the program that you want to remove. 4 Click Add/Remove and follow the prompts on the screen. 5 See the program documentation for installation instructions. General Program Problems A program crashes S E E T H E S O F T W A R E D O C UM E NT A T I O N - Many software manufacturers maintain websites with information that may help you to solve the problem. A program stops responding PR ES S < C T RL > < AL T > < DE L >- In the Close Program window, select the program that is no longer responding. Then click the End Task button. A solid blue screen appears TU RN T H E CO MP U T E R O F F - If the computer does not respond to a keystroke or a proper shutdown (see page 16), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk will automatically run during the start-up process. Follow the instructions on the screen. 32 Solving Pr oblems

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32
Solving Problems
www.dell.com | support.dell.com
General Program Problems
A program crashes
A program stops responding
A solid blue screen appears
A
REQUIRED
.DLL
FILE
WAS
NOT
FOUND
—
The program that you are
trying to open is missing an essential file. To remove and then reinstall the
program:
1
Click the
Start
button, point to
Settings
, and then click
Control Panel
.
2
Double-click the
Add/Remove Programs
icon.
3
Select the program that you want to remove.
4
Click
Add/Remove
and follow the prompts on the screen.
5
See the program documentation for installation instructions.
S
EE
THE
SOFTWARE
DOCUMENTATION
—
Many software manufacturers
maintain websites with information that may help you to solve the problem.
P
RESS
<C
TRL
><A
LT
><D
EL
>—
In the
Close Program
window, select the
program that is no longer responding. Then click the
End Task
button.
T
URN
THE
COMPUTER
OFF
—
If the computer does not respond to a keystroke
or a proper shutdown (see page 16), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk will automatically run during the start-up process. Follow
the instructions on the screen.