Dell Dimension XPS P60 MT Desktop Manual - Page 52

A program stops responding or crashes repeatedly

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The computer stops responding or a solid blue screen appears CAUTION: You might lose data if you are unable to perform an operating system shutdown. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds until the computer turns off, then restart your computer. A program stops responding or crashes repeatedly End the program: 1. Press simultaneously. 2. Click the Applications tab and select the program that is no longer responding. 3. Click End Task. Check the software documentation. If necessary, uninstall and then reinstall the program. A program is designed for an earlier version of Microsoft Windows Run the Program Compatibility Wizard: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows operating system environment. 1. Click Start → Control Panel→ Programs→ Run programs made for previous versions of Windows. 2. In the welcome screen, click Next. Follow the instructions on the screen. 50 CHAPTER 5: TROUBLESHOOTING

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50
CHAPTER 5: TROUBLESHOOTING
A program is designed for an earlier version of Microsoft Windows
Run the Program Compatibility Wizard:
°e
Program Compatibility Wizard
configures a program so that it runs in an
environment similar to non-Windows operating system environment.
Click
1.
Start
→
Control Panel
→
Programs
→
Run programs made for
previous versions of Windows
°
In the welcome screen, click
2.
Next
.
Follow the instructions on the screen.
The computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating
system shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 6 seconds until the
computer turns off, then restart your computer.
A program stops responding or crashes repeatedly
End the program:
Press <Ctrl><Shift><Esc> simultaneously.
1.
Click the
2.
Applications
tab and select the program that is no longer
responding.
Click
3.
End Task
.
Check the software documentation.
If necessary, uninstall and then reinstall the program.