Dell G5 5090 Service Manual - Page 76

System error messages

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Table 19. Diagnostic error messages(continued) Error messages OPERATING SYSTEM NOT FOUND OPTIONAL ROM BAD CHECKSUM SECTOR NOT FOUND SEEK ERROR SHUTDOWN FAILURE TIME-OF-DAY CLOCK LOST POWER TIME-OF-DAY CLOCK STOPPED TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM TIMER CHIP COUNTER 2 FAILED UNEXPECTED INTERRUPT IN PROTECTED MODE X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Description Reinstall the operating system. If the problem persists, Contact Dell. The optional ROM has failed. Contact Dell. The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted File Allocation Table (FAT) on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start > Help and Support). If a large number of sectors are defective, back up the data (if possible), and then format the hard drive. The operating system cannot find a specific track on the hard drive. A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the System Setup program, then immediately exit the program. If the message reappears, Contact Dell. The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, Contact Dell. The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in Dell Diagnostics or Contact Dell. Insert a disk into the drive and try again. System error messages Table 20. System error messages System message Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support CMOS checksum error CPU fan failure System fan failure Hard-disk drive failure Description The computer failed to complete the boot routine three consecutive times for the same error. RTC is reset, BIOS Setup default has been loaded. CPU fan has failed. System fan has failed. Possible hard disk drive failure during POST. 76 Troubleshooting

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Table 19. Diagnostic error messages(continued)
Error messages
Description
OPERATING SYSTEM NOT FOUND
Reinstall the operating system. If the problem persists,
Contact
Dell
.
OPTIONAL ROM BAD CHECKSUM
The optional ROM has failed.
Contact Dell
.
SECTOR NOT FOUND
The operating system cannot locate a sector on the hard drive.
You may have a defective sector or corrupted File Allocation Table
(FAT) on the hard drive. Run the Windows error-checking utility to
check the file structure on the hard drive. See
Windows Help and
Support
for instructions (click
Start
>
Help and Support
). If a
large number of sectors are defective, back up the data (if
possible), and then format the hard drive.
SEEK ERROR
The operating system cannot find a specific track on the hard
drive.
SHUTDOWN FAILURE
A chip on the system board may be malfunctioning. Run the
System Set
tests in
Dell Diagnostics
. If the message reappears,
Contact Dell
.
TIME-OF-DAY CLOCK LOST POWER
System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If the
problem persists, try to restore the data by entering the System
Setup program, then immediately exit the program. If the message
reappears,
Contact Dell
.
TIME-OF-DAY CLOCK STOPPED
The reserve battery that supports the system configuration
settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists,
Contact Dell
.
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM
SETUP PROGRAM
The time or date stored in the system setup program does not
match the system clock. Correct the settings for the
Date and
Time
options.
TIMER CHIP COUNTER 2 FAILED
A chip on the system board may be malfunctioning. Run the
System Set
tests in
Dell Diagnostics
.
UNEXPECTED INTERRUPT IN PROTECTED MODE
The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the
System Memory
tests and the
Keyboard Controller
test in
Dell Diagnostics
or
Contact Dell
.
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY
Insert a disk into the drive and try again.
System error messages
Table 20. System error messages
System message
Description
Alert! Previous attempts at booting this
system have failed at checkpoint [nnnn]. For
help in resolving this problem, please note
this checkpoint and contact Dell Technical
Support
The computer failed to complete the boot routine three
consecutive times for the same error.
CMOS checksum error
RTC is reset,
BIOS Setup
default has been loaded.
CPU fan failure
CPU fan has failed.
System fan failure
System fan has failed.
Hard-disk drive failure
Possible hard disk drive failure during POST.
76
Troubleshooting