Dell Inspiron 2650 User Guide - Page 24

Printers and Other Hardware, Phone and Modems Options - restore

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Solving Problems: Dell Inspiron 2600 and 2650 HINT: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If you are sure that your modem is working properly and you still experience problems, contact your ISP. Check the telephone wall jack - Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the modem to a different telephone wall jack. Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions. Contact your telephone company or network administrator for more information. Connect the modem directly to the telephone wall jack - If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack. Check the connection - Verify that the telephone line is connected to the modem. Check the telephone line - Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. Irregular dial tone - If you have voice mail service, you might hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a dial tone. Turn off call waiting (catch-phone) - See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Windows® XP 1. Click the Start button and click Control Panel. 2. Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit.... 3. In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select the proper code as listed in your telephone directory. 4. Click Apply and click OK. 5. Close the Phone and Modems Options window. 6. Close the Control Panel window. Windows 2000 file:///F|/Service%20Manuals/Dell/Inspiron/2600-50/solving.htm (10 of 22) [2/28/2004 6:52:01 AM]

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Solving Problems: Dell Inspiron 2600 and 2650
HINT:
If you can connect to your Internet service provider (ISP), your modem
is functioning properly. If you are sure that your modem is working properly and
you still experience problems, contact your ISP.
Check the telephone wall jack —
Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone. Ensure that
you have touchtone telephone service. Try connecting the modem to a
different telephone wall jack. Slow connection speeds can be caused by
telephone noise as well as by telephone line or network conditions. Contact
your telephone company or network administrator for more information.
Connect the modem directly to the telephone wall jack —
If you have
other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and use the
telephone line to connect the modem directly to the telephone wall jack.
Check the connection —
Verify that the telephone line is connected to the
modem.
Check the telephone line —
Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
Irregular dial tone
—
If you have voice mail service, you might hear an
irregular dial tone when you have messages. Contact your telephone
company for instructions on restoring a dial tone.
Turn off call waiting (catch-phone) —
See your telephone directory for
instructions on deactivating this feature. Then adjust the dial-up networking
connection properties.
Windows
®
XP
1.
Click the
Start
button and click
Control Panel
.
2.
Click
Printers and Other Hardware
, click
Phone and Modem
Options
, click the
Dialing Rules
tab, and then click
Edit...
.
3.
In the
Edit Location
window, ensure that
To disable call waiting,
dial:
is checked, and then select the proper code as listed in your
telephone directory.
4.
Click
Apply
and click
OK
.
5.
Close the
Phone and Modems Options
window.
6.
Close the
Control Panel
window.
Windows 2000
file:///F|/Service%20Manuals/Dell/Inspiron/2600-50/solving.htm (10 of 22) [2/28/2004 6:52:01 AM]