Dell Inspiron 4150 Owner's Manual - Page 63

Phone and Modems Options, Printers and Other Hardware - restore

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Page 63 highlights

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack. C H E C K T H E C O N N E CT I O N - Verify that the telephone line is connected to the modem. C H E C K T H E T E L E P H O N E L I N E - Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. I R R E GU L A R D I A L T O N E - If you have voice mail service, you might hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a dial tone. TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) - See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit.... 3 In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select the proper code as listed in your telephone directory. 4 Click Apply and click OK. 5 Close the Phone and Modems Options window. 6 Close the Control Panel window. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware and click Phone and Modem Options. 3 Click the Modems tab. 4 Click the COM port for your modem. 5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. So l vi n g Pro b l em s 63

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Solving Problems
63
C
ONNECT
THE
MODEM
DIRECTLY
TO
THE
TELEPHONE
WALL
JACK
—
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone line to connect the modem directly to the telephone wall jack.
C
HECK
THE
CONNECTION
—
Verify that the telephone line is connected to
the
modem.
C
HECK
THE
TELEPHONE
LINE
—
Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
I
RREGULAR
DIAL
TONE
—
If you have voice mail service, you might hear an
irregular dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.
T
URN
OFF
CALL
WAITING
(
CATCH
-
PHONE
)—
See your telephone
directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
, click
Phone and Modem Options
, click
the
Dialing Rules
tab, and then click
Edit...
.
3
In the
Edit Location
window, ensure that
To disable call waiting, dial:
is
checked, and then select the proper code as listed in your telephone directory.
4
Click
Apply
and click
OK
.
5
Close the
Phone and Modems Options
window.
6
Close the
Control Panel
window.
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
—
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
and click
Phone and Modem Options
.
3
Click the
Modems
tab.
4
Click the COM port for your modem.
5
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.