Dell OptiPlex GX240 User's Guide - Page 209

Basic Checks: • Ensure that the application program is compatible with the operating system installed in your computer and that your computer meets the minimum hardware requirements needed to run the software. • Ensure that you properly installed and configured the application program. Reinstall the program if necessary. • Consult the software documentation or contact the software manufacturer for detailed troubleshooting information on a particular application program. • Ensure that you have not made an error while entering data. • Make sure that problems are not caused by a virus - Use a virus- scanning application program to check the floppy disks or CDs. • Verify that the program's device drivers do not conflict with certain application programs. • Confirm that a problem is software-related by running the System Board Devices tests in the Dell Diagnostics. If all tests run successfully, the error condition may be related to a software problem. • Ensure that the use of terminate-and-stay-resident (TSR) programs has not resulted in a memory conflict. • Remove or confirm the possibility of a program conflict by rebooting your computer. • Make sure that a hardware conflict does not exist between devices. Operating System Compatibility Make sure the computer's operating environment is set up to accommodate the application programs you use. Whenever you change the operating environment parameters, you may also affect the successful operation of the application programs. Sometimes, after modifying the operating environment, you may need to reinstall a program that no longer runs properly. Solving Problems 207