Dell PowerEdge M420 Dell PowerEdge M420 Systems Owner's Manual
Dell PowerEdge M420 Manual
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- Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 1
Dell PowerEdge M420 Systems Owner's Manual Regulatory Model: QHB Regulatory Type: QHB Series - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 2
damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the Dell logo, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 3
Setup Navigation Keys...12 System Setup Options...12 System Setup Main Screen...12 System BIOS Screen...13 System Information Screen...13 Memory Settings Screen...14 Processor Settings Screen...14 Boot Settings Screen...15 Integrated Devices Screen...16 Serial Communications Screen...16 System - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 4
For Servicing A Solid Blade System Board...40 Installing The Blade System Board...41 Processor/DIMM Blank...42 Removing A Processor/DIMM Blank...42 Installing A Processor/DIMM Blank...43 System Memory...43 General Memory Module Installation Guidelines 45 Mode-Specific Guidelines...45 Sample Memory - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 5
System Memory...53 Troubleshooting Solid State Drives...54 Troubleshooting USB Devices...54 Troubleshooting An Internal SD Card...54 Troubleshooting Processors...55 Troubleshooting The Blade System Board...55 Troubleshooting The NVRAM Backup Battery...56 5 Using System Diagnostics...57 Dell Online - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 6
Contacting Dell...121 - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 7
populated at all times with either a blade or quarter-height blade blank(s). NOTE: For complete instructions on operating the quarter-height blades, see the M1000e Enclosure Owner's Manual and the CMC User's Guide at support.dell.com/manuals. Figure 1. Sleeve and Blade - Overview 1. quarter-height - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 8
Front-Panel Features And Indicators Figure 3. Front-Panel Features and Indicators 1. blade handle release button 2. solid state drives (2) 3. USB connectors (2) 4. blade power button/indicator Solid State Drive Features Your system supports two 1.8 inch uSATA Solid State Drives (SSD). The SSDs plug - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 9
Figure 4. SSD Features 1. activity indicator (green) 2. status indicator (green and amber) NOTE: If the SSD is in Advanced Host Controller Interface (AHCI) mode, the status LED remains off. Drive-Status Indicator Pattern Blinks green two times per second Off Blinks green, amber, and off Blinks - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 10
, and technical specifications. • The Rack Installation Instructions included with your rack solution describes how to install your system into a rack. • The Dell PowerEdge M1000e Enclosure Owner's Manual provides information about enclosure features and describes how to troubleshoot the enclosure - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 11
Setup. Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 allows you to access utilities is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 12
BIOS boot mode. NOTE: For the latest information on supported operating systems, see dell.com/ossupport. Entering System Setup 1. Turn on or restart Messages section of this manual for an explanation of the message and suggestions for correcting errors. NOTE: After installing a memory upgrade, it is - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 13
to change the processor power management settings, memory frequency, and so on. System Security Displays options to configure the system security settings like, system password, setup password, TPM security, and so on. It also enables or disables support for local BIOS update and the power button - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 14
Optimizer Mode. Node Interleaving If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. By default, Node Interleaving option is set to - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 15
option is set to Enabled. Allows you enable or disable execute disable memory protection technology. By default, the Execute Disable option is set to Enabled system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 16
Integrated Devices Screen Menu Item Integrated RAID Controller User Accessible USB Ports Internal SD Card Redundancy Internal SD Card Port Description Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller option is set to Enabled. Allows you to - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 17
DAPC is Dell Active Power Monitor/Mwait instructions in the Memory Refresh Rate option is set to 1x. Memory Operating Voltage Allows you to set the DIMM voltage selection. When set to Auto, the system automatically sets the system voltage to the optimal setting based on the DIMM capacity - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 18
is set to No. Intel TXT Allows you enable or disable Intel Trusted Execution Technology. To enable Intel TXT, Virtualization Technology must be enabled and TPM Security must be enabled with Pre-boot measurements. By default, the Intel TXT option is set to Off. Power Button Allows you to enable - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 19
Menu Item Description Report Keyboard Errors Allows you to set whether keyboard-related error messages are reported during system boot. By default, the Report Keyboard Errors field is set to Report. F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/ - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 20
- The following special characters are allowed: space A message prompts you to re-enter the system password. 6. Re-enter the system password that you entered earlier and click OK. 7. Select Setup Password, enter your system password and press or . A message prompts you to re-enter the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 21
the system password from unauthorized changes. Entering The UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 22
the drivers installed support the full set of features provided by the Lifecycle Controller. For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Lifecycle Controller documentation at support.dell.com/manuals - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 23
Event Trap (PET) destination • Attach or detach the Virtual Media devices For more information on using iDRAC7, see the iDRAC7 User's Guide, at support.dell.com/manuals. Entering The iDRAC Settings Utility 1. Turn on or restart the managed system. 2. Press during Power-on Self-test (POST - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 24
24 - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 25
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 26
Figure 5. Removing and Installing a Sleeve 1. sleeve handle cover 2. sleeve handle 3. sleeve/blade slot 4. guide rail on sleeve 5. guide rail on enclosure 6. sleeve Installing The Sleeve 1. Remove the I/O connector covers from the I/O connectors on the sleeve and save for future use. 2. Remove the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 27
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 28
sleeve where the blade is installed. This card must match the fabric type of the I/O modules installed in the corresponding I/O module bays. NOTE: For more information on I/O modules, see "Guidelines for Installing I/O Modules" in the M1000e Enclosure Owner's Manual at support.dell.com/manuals. 28 - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 29
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions Install the blade in the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 30
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions on the blade system board - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 31
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 32
in the sleeve. Solid State Drives • The system supports up to two 1.8 inch uSATA Solid State Drives (SSDs). • All SSDs connect to the blade system board through the SSD backplane. • SSDs are supplied in special hot-swappable drive carriers that fit in the SSD slots. • For a single SSD configuration - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 33
. NOTE: Not all operating systems support hot-swappable drive installation. See the blade must be powered down to service an SSD. In many situations, the SSD can be serviced while the blade is powered on. If you need to power off the blade to service an SSD, wait for 30 seconds after the blade - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 34
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 35
4. Slide the SSD backplane away from the card-edge connector on the management riser card and lift the SSD backplane out of the blade. Figure 13. Removing and Installing the SSD Backplane 1. SSD backplane 2. SSD backplane connector 3. card-edge connector (on management riser card) 4. release latches - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 36
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 37
Figure 14. Removing and Installing a Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 38
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 39
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 40
Install the blade in the troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 41
board out of the open end of the chassis. 7. Remove the memory modules and memory module blanks. 8. Remove the processor(s). Figure 17. Removing and Installing the Blade System Board 1. blade release handle 2. blade system board 3. blade chassis Installing The Blade System Board 1. Transfer the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 42
LOM riser card 2. Slide the new blade system board into the open end of the blade chassis until the blade release latch engages. NOTE: Ensure blade in the sleeve. 8. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's Guide at support.dell.com/manuals - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 43
screws on the blade system board. 5. Install the blade system board. For more information, see Installing The Blade System Board. 6. Install the blade in the sleeve. System Memory Your system supports registered DIMMs (RDIMMs). It supports DDR3 and DDR3L voltage specifications. NOTE: MT/s indicates - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 44
, Performance Optimized, Custom, or Dense Configuration Optimized) • maximum supported DIMM frequency of the processors The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Channel RDIMM 1 RDIMM 1 Operating - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 45
: Advanced ECC with mirroring is not supported. Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use Memory Sparing, all populated channels must - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 46
in this section. NOTE: 16 GB quad-rank RDIMMs are not supported. NOTE: 1R, 2R, and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1. Memory Configurations - Single Processor System Capacity (in GB) 2 4 6 12 DIMM Size (in GB) 2 2 2 4 Number of DIMMs - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 47
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 48
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 49
iDRAC7 documentation at support.dell.com/manuals. NOTE: The vFlash card slot is on the left side of blade chassis and labeled as vFlash/SD2. Removing The Management Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 50
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions Install the blade in the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 51
the system setup, you must follow the instructions in step 5 through step 7 to avoid loss of data. 2. Remove the blade from the sleeve. 3. If the redundancy card slot. 3. To install the SD vFlash card, insert the contact-pin end of the SD card into the card slot with the card label side facing - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 52
Figure 23. Replacing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot 52 - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 53
and follow the safety instructions that came with the product. NOTE: For troubleshooting information on the M1000e enclosure components, see Troubleshooting The Enclosure in the Dell PowerEdge M1000e Enclosure Owner's Manual at support.dell.com/manuals. Troubleshooting System Memory CAUTION: Many - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 54
, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the SSD - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 55
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the blade from the sleeve. 2. Clear the blade NVRAM. 3. If there is a still a problem with the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 56
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 57
Diagnostics discovers on your system. For information about using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. Dell Embedded System Diagnostics NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 58
all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at support.dell.com/manuals. 58 - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 59
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 60
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 61
7 Technical Specifications Processor Processor type Memory Architecture Memory module sockets Memory module capacities RDIMMs Minimum RAM Maximum RAM RAID Controller Controller type Drives SSD Connectors Front USB Internal SD Mezzanine Card Mezzanine slot Video Video type Video memory One or two - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 62
NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage Temperature Standard Operating Temperature Expanded °C per 125 m above 950 m (1 °F per 228 ft). Dual-processor configurations are not supported. 62 - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 63
10 seconds, reconnect the power cable, and restart the system. System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 64
Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0301 Message LCD Message Details Action The system board current is less than the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 65
Error Code Message Information 4. If the issue persists, see Getting Help. AMP0306 Message Details Action Disk drive bay current is less than the lower warning threshold. Disk drive bay current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 66
Error Code Message Information Details Action Disk drive bay current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0312 Message Details - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 67
Error Code Message Information 4. If the issue persists, see Getting Help. AMP0316 Message LCD Message Details Action System level current is outside of range. System level current is outside of range. System level current is outside of the optimum range. 1. Review system power policy. 2. Check - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 68
Error Code Message Information 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0322 Message Details Action Chassis power level current is outside of range. Chassis power level current is outside of the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 69
Error Code Message Information Action Check the operating system, application, hardware, and system event log for exception events. ASR0100 Message The BIOS watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 70
battery is low. Details The low battery may impact system performance negatively. Action Recharge the battery if possible. If the problem continues replace the battery. BAT0017 Message The battery has failed. LCD Message The battery has failed. Check battery - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 71
power for one minute. Reapply input power and turn system on. 2. Reduce system configuration to minimum memory and remove all PCI devices. If system completes POST, update system BIOS. reinstall memory and PCI one component at a time to meet the original configuration. 3. If the issue persists - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 72
> configuration is unsupported. Check CPU or BIOS revision. System is unable to boot or may run in a degraded state. Review the technical specifcations for supported processor types. Message Unrecoverable CPU complex error detected on CPU . Details System is unable to boot or may run in - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 73
LCD Message CPU voltage is outside of range. Re-seat CPU. Details Low voltages may be the result of a problem with the voltage regulator or a problem with the processor. When the critical threshold is crossed, the processor will fail to operate. The system may power down. Action - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 74
Message CPU voltage is outside of range. Re-seat CPU. Details High voltages may be the result of problem with the voltage regulator or a problem with the processor. Elevated voltages may result in damage to the processor or other system electrical components. The system may power - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 75
Error Code Message Information Action 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn system off and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn system on. 5. If the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 76
Error Code Message Information 5. If the issue persists, see Getting Help. CPU0801 Message LCD Message Details Action CPU voltage regulator module failed. CPU voltage regulator module failed. Re-seat module. System performance may be degraded or the system may fail to operate - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 77
incorrectly configured. Check configuration. Details System performance may be degraded or the system may fail to operate. Action Review this manual for proper configuration and installation procedures. CPU0816 Message LCD Message Details Action CPU voltage regulator module is absent - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 78
LCD Message Riser board cable or interconnect failure. Check connection. Details The riser blade cable may be necessary for proper operation. System functionality may be degraded Action Check of the removed device, then reinstall or reconnect HWC3002 Message Server is removed. 78 - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 79
, check presence of the server, then reinsert. HWC3004 Message Action IO module is removed. If removal was unintended, check presence of the IO module, then reinsert. HWC4000 Message A hardware incompatibility detected between BMC/iDRAC firmware and CPU. LCD Message Incompatibility - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 80
of both IOM's. HWC5034 Message Details Action A link tuning failure detected on IO module . Link tuning table not supported for this IO modular. Update the CMC firmware. If the issue persists, see Getting Help. HWC5036 Message Details Action A failure is detected on IO module - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 81
state from a normal state. Review System Log or front panel for additional information. HWC7012 Message Details Action Server health changed to a nonrecoverable state. Server health changed to a warning state from a normal state. Review System Log or front panel for additional - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 82
If the issue persists, see Getting Help . MEM0001 Message Multi-bit memory errors detected on a memory device at location(s) . LCD Message Multi-bit memory error on . Re-seat memory. Details The memory module has encountered a uncorrectable error. System performance may be - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 83
Action If unexpected, review system logs for power or thermal exceptions. MEM0010 Message LCD Message Details Action Memory device at location is over heating. Memory device is over heating. Check fans. System performance is degraded. If unexpected, review system logs for - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 84
see Getting Help. MEM1208 Message LCD Message Details Action Memory spare redundancy is lost. Check memory device at location . Memory spare lost on . Power cycle system. Memory sparing is no longer available. Re-seat the memory modules. If the issue persists, see Getting Help - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 85
but no longer logged. Action Review system logs for memory exceptions. reinstall memory at location . OSE0000 Message A critical stop occurred system boot configuration, local PXE configuration, and PXE server configuration. OSE1007 Message Diagnostic boot failed. Action Review - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 86
System performance may be degraded, PCI device may fail to operate, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1310 Message A PCI system error was detected on a component at bus devicefunction - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 87
device>function . Details System performance may be degraded. Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable error was detected on a component at bus device - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 88
component at slot . Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PCI1356 Message A bus uncorrectable error was detected on a component at slot . Details System - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 89
, update component drivers, remove and reinstall the device at the next scheduled service time. PCI2000 drivers, remove and reinstall the device. PCI3000 Message Device option ROM on embedded NIC failed to support Link Tuning or FlexAddress. Details Either the BIOS, BMC/iDRAC, or LOM firmware - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 90
, if the problem persists reinstall processors. PCI3014 Message A non-fatal PCIe error detected on a component at slot . Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 91
Memory is detected, but is not configurable. LCD Message Memory is detected, but is not configurable. Check memory devices. Details System BIOS detected memory, but was unable to configure the memory for system operation. Action Compare system memory installation to supported system memory - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 92
and apply input power. PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 93
Reboot the system. If problem persists, remove input power and re-seat processors. PST0142 Message MRC fatal error. LCD Message Memory initialization error. Details BIOS Memory testing failed. Action Compare system memory installation to supported system memory configurations. Reduce system - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 94
to memory errors or an error with the system TXT configuration. A socketed TPM module may have been removed. Check TPM presence. memory configuration. Incorrect memory configuration. Review User Guide. System BIOS detected an invalid memory population. Reinstall memory to match supported memory - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 95
lost. Action Remove and reinstall the power supply at the next service window. If the issue persists, see Getting Help. PSU0003 Message Details The operating requirements for the power supply may be found in this manual or on the power supply itself. Action Verify the input source is - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 96
rating. Action Install matched power supplies and review proper configuration in this manual. PSU0007 Message Power supply is operating at 110 volts, and does not match the system's requirements. The system does not support mixed voltage power supplies. Install a power supply with the - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 97
Action Remove input power and reinstall supply at the next service window. PSU1203 Message The power supplies are not redundant. supply status for failures. PWR1004 Message The system performance degraded because power capacity has changed. Details The system may power down or operate in a - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 98
performance degraded because power exceeds capacity. LCD Message System power exceeds capacity. Performance degraded. Check PSU not ready. Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action Wait for the media to be ready. RFM1006 - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 99
the flash media. RFM1023 Message Removable Flash Media is not ready. Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action If unintended, reinstall the flash media. RFM1024 Message Removable Flash Media is offline. Details At boot - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 100
. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state. Action Review this manual and SD card configuration. RFM2001 Message LCD Message Details Action Internal Dual SD Module is absent. Internal Dual SD Module - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 101
Error Code Message Information RFM2004 Message Failure detected on Internal Dual SD Module . LCD Message Internal Dual SD Module failed. Check SD Card. Details The SD card module is installed but improperly configured or failed to initialize. Action Reinstall the SD module and - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 102
system logs for intrusion attempts, and ensure strong password policies. SEL0002 Message Details Action Logging is disabled. This message is displayed when event logging of a specific type is disabled by the user. If unintended, re-enable logging. 102 - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 103
management software do not report platform exceptions. Action Reboot the management controller or iDRAC. Cycle system input power. If problem persists call support. SEL1204 Message An unknown system hardware failure detected. LCD Message Unknown system hardware failure. Details If the system - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 104
a bootable disk. SEL1304 Message Details Action The PXE server not found. PXE is one way to boot a system from the network. Check Check the CMC network cables and network connections. Check that CMC firmware versions match. SEL1502 Message Chassis management controller (CMC) redundancy is - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 105
displays raw data such as Ipmitool with the -vvv option or Racadm with the -E option. Action Upgrade the management software. SWC4004 Message A firmware or software incompatibility detected between iDRAC in slot and CMC. Details FlexAddress is not implemented in one of the versions of - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 106
is too cool. Action Check the system operating environment. TMP0107 Message LCD Message Details Action The memory module temperature is less than the lower critical threshold. Memory module temperature is outside of range. Ambient air temperature is too cool. Check the system - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 107
board temperature is outside of the optimum range. Check Fans. TMP0110 Message LCD Message Details Action The memory module temperature is outside of range. Memory module temperature is outside of range. Check Fans. Ambient air temperature is too warm or cool. Check - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 108
Error Code Message Information TMP0116 Message The temperature is outside of range. LCD Message The temperature is outside of range. Check Fans Action Check the system operating environment and review event log for fan failures. TMP0118 Message LCD Message Details Action The - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 109
Error Code Message Information Details Action Ambient air temperature is too cool. Check the system operating environment. TMP0126 Message LCD Message Details Action Disk drive bay temperature is greater than the upper warning threshold. Disk drive bay temperature is outside of range. Check - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 110
Error Code Message Information 3. If the issue persists, see Getting Help. VLT0101 Message Processor module voltage is less than the lower critical threshold. LCD Message Processor module voltage is outside of range. Details System hardware detected an over voltage or under - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 111
Error Code Message Information 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists, see Getting Help. VLT0200 Message The system board voltage is less than the lower critical threshold. LCD Message System board voltage is outside of range. - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 112
inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0207 Message The memory module voltage is less than the lower critical threshold. LCD Message Memory module voltage is outside of range. Details System hardware detected an over - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 113
, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0210 Message The memory module voltage is outside of range. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage or - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 114
Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0213 Message The disk drive bay voltage is less than the lower - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 115
Error Code Message Information Details Action System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 116
, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0225 Message The memory module voltage is less than the lower critical threshold. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 117
configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0228 Message The memory module voltage is outside of range. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage or - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 118
Error Code Message Information Action If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. 1. Review system logs for power supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. VLT0231 Message The mezzanine card < - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 119
Error Code Message Information 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 120
120 - Dell PowerEdge M420 | Dell PowerEdge M420 Systems Owner's Manual - Page 121
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Dell PowerEdge M420 Systems
Owner's Manual
Regulatory Model: QHB
Regulatory Type: QHB Series