Dell S2830dn Smart Printer User Guide - Page 130
Gray background on prints, Step 4, Warning-Potential Damage
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Troubleshooting Action Step 4 Replace the imaging unit, and then resend the print job. Do shadow images still appear on prints? Gray background on prints 130 Yes Contact technical support. No The problem is solved. Action Yes Step 1 The problem is a From the Quality Menu on the printer control panel, decrease solved. the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Did the gray background disappear from the prints? Step 2 Reinstall the imaging unit and the toner cartridge. The problem is solved. a Remove the toner cartridge. b Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. c Install the imaging unit, and then the cartridge. d Resend the print job. Did the gray background disappear from the prints? Step 3 Replace the imaging unit, and then resend the print job. The problem is solved. Did the gray background disappear from the prints? No Go to step 2. Go to step 3. Contact technical support.