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Dell S2830dn Smart Printer User Guide - Page 145

Contacting technical support

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Troubleshooting 145 Action Yes Step 4 The problem is Check if the cable connections to the printer and print server are solved. secure. a Connect the cables properly. For more information, see the setup documentation that came with the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? Step 5 Temporarily disable the Web proxy servers. The problem is solved. Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Does the Embedded Web Server open? No Go to step 5. Contact your system support person. Contacting technical support When you call technical support, describe the problem, the message on the printer display, and the troubleshooting steps you have already taken. See the label inside the top front cover or at the back of the printer, and then take note of the following: • The printer model • The service tag number or express service code For more information, go to www.dell.com/support.

Section	Page
Contents	2
Safety information	5
Conventions	5
Learning about the printer	7
Finding information about the printer	7
Selecting a location for the printer	8
Printer configurations	9
Using the control panel	10
Understanding the status of the sleep button and indicator light	11
Accessing the Embedded Web Server	12
Additional printer setup	13
Installing internal options	13
Available internal options	13
Accessing the controller board	13
Installing an optional card	14
Installing hardware options	16
Installing optional trays	16
Attaching cables	17
Setting up the printer software	18
Installing the printer	18
Adding available options in the print driver	19
Networking	19
Preparing to set up the printer on an Ethernet network	19
Preparing to set up the printer on a wireless network	20
Connecting the printer to a wireless network using Wi-Fi Protected Setup	21
Connecting the printer to a wireless network using the Embedded Web Server	21
Verifying printer setup	22
Printing a menu settings page	22
Printing a network setup page	22
Loading paper and specialty media	23
Setting the paper size and type	23
Configuring Universal paper settings	23
Using the standard bin and paper stop	23
Loading trays	24
Loading the multipurpose feeder	28
Linking and unlinking trays	32
Linking and unlinking trays	32
Assigning a custom paper type	32
Paper and specialty media guide	34
Paper guidelines	34
Paper characteristics	34
Unacceptable paper	35
Selecting paper	35
Selecting preprinted forms and letterhead	35
Using recycled paper and other office papers	36
Using specialty media	37
Tips on using card stock	37
Tips on using envelopes	37
Tips on using labels	38
Tips on using letterhead	38
Tips on using transparencies	38
Storing paper	39
Supported paper sizes, types, and weights	39
Supported paper sizes	39
Supported paper types and weights	40
Printing	42
Printing a document	42
Printing from a computer	42
Printing held jobs	42
Adjusting toner darkness	42
Printing from a mobile device	43
Printing from a mobile device using Mopria Print Service	43
Printing from a mobile device using Google Cloud Print	43
Printing from a mobile device using AirPrint	43
Printing from a mobile device using Dell Document Hub	44
Printing information pages	44
Printing a font sample list	44
Printing a directory list	44
Canceling a print job	44
Canceling a print job from the printer control panel	44
Canceling a print job from the computer	44
Understanding the printer menus	45
Menus list	45
Paper menu	45
Default Source menu	45
Paper Size/Type menu	46
Configure MP menu	49
Substitute Size menu	49
Paper Texture menu	49
Paper Weight menu	51
Paper Loading menu	52
Custom Types menu	53
Universal Setup menu	53
Reports menu	54
Reports menu	54
Network/Ports menu	55
Active NIC menu	55
Standard Network or Network [x] menus	55
Reports menu	57
Network Card menu	57
TCP/IP menu	57
IPv6 menu	58
Wireless menu	59
AppleTalk menu	60
Standard USB menu	60
Standard Parallel menu	62
SMTP Setup menu	63
Security menu	64
Confidential Print menu	64
Security Audit Log menu	65
Set Date and Time menu	66
Settings menu	67
General Settings menu	67
Print Settings	70
Setup menu	70
Finishing menu	72
Quality menu	73
XPS menu	74
PostScript menu	74
Job Accounting menu	75
PDF menu	76
PCL Emul menu	77
HTML menu	79
Image menu	80
Help menu	81
Saving money and the environment	82
Saving paper and toner	82
Conserving supplies	82
Saving energy	82
Using Eco-Mode	82
Reducing printer noise	83
Adjusting Sleep Mode	84
Using Hibernate mode	84
Adjusting the brightness of the printer display	84
Using Schedule Power Modes	85
Recycling	85
Recycling Dell products	85
Securing the printer	86
Using the security lock feature	86
Statement of Volatility	86
Erasing volatile memory	86
Erasing non-volatile memory	87
Maintaining the printer	88
Cleaning the printer	88
Checking the status of parts and supplies on the printer control panel	88
Estimated number of remaining pages	88
Ordering supplies	89
Ordering supplies using Printer Home	89
Storing supplies	89
Replacing supplies	89
Replacing the toner cartridge	89
Replacing the imaging unit	91
Moving the printer	93
Before moving the printer	93
Moving the printer to another location	94
Shipping the printer	94
Managing the printer	95
Accessing the remote control panel	95
Viewing reports	95
Configuring supply notifications from the Embedded Web Server	95
Copying printer settings to other printers	96
Restoring factory default settings	97
Creating a printer control panel PIN	97
Clearing jams	98
Avoiding jams	98
Identifying jam locations	99
Paper jam in the front door	100
Paper jam in the rear door	102
Paper jam in the standard bin	103
Paper jam in the duplex unit	104
Paper jam in trays	105
Paper jam in the multipurpose feeder	105
Troubleshooting	107
Understanding the printer messages	107
Change [paper source] to [custom string] load [orientation]	107
Change [paper source] to [custom type name] load [orientation]	107
Change [paper source] to [paper size] load [orientation]	107
Change [paper source] to [paper type] [paper size] load [orientation]	108
Complex page, some data may not have printed [39]	108
Some held jobs were not restored [57]	108
Defective flash detected [51]	108
Incorrect paper size, open [paper source] [34]	108
Insufficient memory to support Resource Save feature [35]	109
Insufficient memory to collate job [37]	109
Insufficient memory, some Held Jobs were deleted [37]	109
Insufficient memory, some held jobs will not be restored [37]	109
Load multipurpose feeder with [custom type name] [orientation]	109
Network [x] software error [54]	110
Non-Dell [supply type], see User’s Guide [33.xy]	110
Not enough free space in flash memory for resources [52]	110
Printer had to restart. Last job may be incomplete.	110
Remove paper from standard output bin	111
Standard network software error [54]	111
Parallel port disabled [56]	111
Standard USB port disabled [56]	111
Too many trays attached [58]	111
Unformatted flash detected [53]	111
Unsupported option in slot [x] [55]	112
Cartridge low [88.xy]	112
Cartridge nearly low [88.xy]	112
Cartridge very low, [x] estimated pages remain [88.xy]	112
Close front door	112
Imaging unit low [84.xy]	112
Imaging unit nearly low [84.xy]	112
Imaging unit very low, [x] estimated pages remain [84.xy]	113
Insert tray [x]	113
Load [paper source] with [custom string] [orientation]	113
Load [paper source] with [custom type name] [orientation]	113
Load [paper source] with [paper size] [orientation]	113
Load [paper source] with [paper type] [paper size] [orientation]	114
Memory full [38]	114
Reinstall missing or unresponsive cartridge [31.xy]	114
Reinstall missing or unresponsive imaging unit [31.xy]	114
Replace cartridge, 0 estimated pages remain [88.xy]	114
Replace cartridge, printer region mismatch [42.xy]	115
Replace imaging unit, 0 estimated pages remain [84.xy]	115
Replace unsupported cartridge [32.xy]	115
Replace unsupported imaging unit [32.xy]	115
Solving printer problems	115
Basic printer problems	116
The printer is not responding	116
Printer display is blank	118
Option problems	118
Cannot detect internal option	118
Tray problems	119
Paper feed problems	120
Paper frequently jams	120
Paper jam message remains after jam is cleared	121
Jammed pages are not reprinted	121
Solving print problems	122
Printing problems	122
Print jobs do not print	122
Printing slows down	123
Print job takes longer than expected	123
Job prints from the wrong tray or on the wrong paper	124
Incorrect characters print	125
Tray linking does not work	125
Large jobs do not collate	125
Unexpected page breaks occur	126
Print quality problems	126
Characters have jagged or uneven edges	126
Printer is printing blank pages	127
Clipped pages or images	128
Shadow images appear on prints	129
Gray background on prints	130
Incorrect margins on prints	131
Paper curl	132
Print irregularities	132
Repeating defects appear on prints	134
Print is too dark	134
Print is too light	136
Skewed print	137
Printer is printing solid black pages	138
Transparency print quality is poor	138
Streaked horizontal lines appear on prints	139
Streaked vertical lines appear on prints	140
Horizontal voids appear on prints	141
Vertical voids appear on prints	142
Toner specks appear on prints	143
Uneven print density	143
Embedded Web Server does not open	144
Contacting technical support	145
Appendix	146
Dell Technical Support Policy	146
Contacting Dell	146
Product power consumption	146
Sleep Mode	147
Hibernate Mode	147
Off mode	147
Total energy usage	147
Warranty and Return Policy	147