Dell Vostro 500 Owner's Manual - Page 80

Optical drive problems

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ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S - See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP Operating System" on page 103. R U N THE DELL D I A G N O S T I C S - See "Dell Diagnostics" on page 75. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a CD-RW, or DVD+/-RW drive C LOSE OTHER PROGRAMS - CD-RW and DVD+/-RW drives must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD DISC - See "Standby Mode" on page 50 for information on Sleep state. C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E - See the help files for your CD or DVD creation software. The drive tray cannot eject 1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive, then push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops. The drive makes an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disc is inserted properly. 80 Troubleshooting

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80
Troubleshooting
E
NSURE
THAT
THE
CD
OR
DVD
MEDIA
IS
SNAPPED
ONTO
THE
SPINDLE
C
HECK
THE
CABLE
CONNECTIONS
C
HECK
FOR
HARDWARE
INCOMPATIBILITIES
—
See "Troubleshooting Software
and Hardware Problems in the Microsoft
®
Windows
®
XP Operating System"
on page 103.
R
UN
THE
D
ELL
D
IAGNOSTICS
—
See "Dell Diagnostics" on page 75.
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Problems writing to a CD-RW, or DVD+/-RW drive
C
LOSE
OTHER
PROGRAMS
—
CD-RW and DVD+/-RW drives must receive a
steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the drive.
T
URN
OFF
S
LEEP
STATE
IN
W
INDOWS
BEFORE
WRITING
TO
A
CD/DVD
DISC
—
See "Standby Mode" on page 50 for information on Sleep state.
C
HANGE
THE
WRITE
SPEED
TO
A
SLOWER
RATE
—
See the help files for your
CD or DVD creation software.
The drive tray cannot eject
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front
of the drive, then push firmly until the tray is partially ejected.
3
Gently pull out the tray until it stops.
The drive makes an unfamiliar scraping or grinding sound
•
Ensure that the sound is not caused by the program that is running.
•
Ensure that the disc is inserted properly.