Dell XPS 15 9570 XPS 15 Service Manual

Dell XPS 15 9570 Manual

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  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 1
    XPS 15 Service Manual Computer Model: XPS 15-9570 Regulatory Model: P56F Regulatory Type: P56F002
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 2
    data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 3
    instructions...8 Recommended tools...8 Screw list...9 2 After working inside your computer...11 3 Removing the base cover...12 Procedure...12 4 Replacing the base cover...14 Procedure...14 5 Removing the battery (half-length)...15 Lithium-ion battery precautions...15 Prerequisites...15 Procedure
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    the solid-state drive (half-length 29 Procedure...29 Post-requisites...29 15 Removing the solid-state drive (full-length 30 Prerequisites...30 Procedure...30 16 Replacing the solid-state drive (full-length 32 Procedure...32 Post-requisites...32 17 Removing the speakers...33 Prerequisites
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    audio daughter-board...47 Prerequisites...47 Procedure...47 28 Replacing the audio daughter-board...49 Procedure...49 Post-requisites...49 29 Removing the coin-cell battery...50 Prerequisites...50 Procedure...50 30 Replacing the coin-cell battery...52 Procedure...52 Post-requisites...52 31 Removing
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    the display assembly...61 Prerequisites...61 Procedure...61 38 Replacing the display assembly...64 Procedure...64 Post-requisites...64 39 Removing the power-adapter port...65 Prerequisites...65 Procedure...65 40 Replacing the power-adapter port...66 Procedure...66 Post-requisites...66 41 Removing
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    CMOS settings...89 Real Time Clock (RTC) battery reset...89 Flashing BIOS (USB key)...89 50 Troubleshooting...90 Flashing the BIOS...90 Reinstall Windows using a USB recovery drive...90 Fixing a no-boot issue caused by USB-boot support 90 Enhanced Pre-Boot System Assessment (ePSA) diagnostics
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    troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions When connecting cables, ensure that the ports and connectors are correctly oriented and
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 9
    to Palm-rest assembly Screw type M2x3 T5 Quantity 10 Screw image Base cover Palm-rest assembly M2x8.5 2 Battery (half-length) Palm-rest assembly M2x4 4 Battery (full-length) Palm-rest assembly M2x4 7 Hard-drive cage Hard-drive assembly M2x4 4 Solid-state drive (half- System
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    Component Power-adapter port Antenna module Secured to Palm-rest assembly Display assembly Screw type M2x3 M2x4 Quantity 1 4 Screw image 10 Before working inside your computer
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 11
    ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 12
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Close the display, and turn the computer
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 13
    Figure 2. Prying the base cover off the computer base 1 base cover Removing the base cover 13
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 14
    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the base cover on the palm-rest assembly and snap it into place. 2 Replace the 10 screws (M2x3
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 15
    dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Prerequisites Remove the base cover. Procedure
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 16
    Figure 3. Removing the battery 1 battery cable 3 battery 2 screws (4) 4 palm-rest assembly 4 Turn the computer over, open the display, and press the power button for five seconds to ground the system board. 16 Removing the battery (half-length)
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 17
    be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Procedure 1 Align the screw holes on the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 18
    dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Prerequisites Remove the base cover. Procedure
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 19
    Figure 4. Removing the battery 1 palm-rest assembly 3 screws (7) 2 battery cable 4 battery 4 Turn the computer over, open the display, and press the power button for five seconds to ground the system board. Removing the battery (full-length) 19
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 20
    can be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Procedure NOTE: The hard drive is not
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 21
    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). Procedure
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 22
    click, remove the memory module and reinstall it. Figure 6. Replacing the memory modules 1 memory module 3 tab 5 securing clips Post-requisites 1 Replace the battery (half-length) or the battery (full-length). 2 Replace the base cover. 22 Replacing the memory modules 2 notch 4 memory-module slot
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 23
    your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are battery (half-length). Procedure NOTE: The hard drive is not available on systems shipped with 6-cell (full-length) battery.
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 24
    Figure 8. Disconnecting the hard-drive cable from the system board 1 pull tab 3 hard-drive assembly 5 Disconnect the hard-drive interposer from the hard-drive assembly. 2 hard-drive cable Figure 9. Disconnecting the hard-drive interposer from the hard-drive assembly 1 hard-drive assembly 6
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 25
    Figure 10. Removing the hard-drive cover 1 hard-drive covers (2) 2 hard drive Removing the hard drive 25
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    the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure NOTE: The hard drive is not available on systems shipped with 6-cell (full-length) battery. 1 Replace the hard-drive covers on the hard
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 27
    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). Procedure
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 28
    Figure 12. Removing the solid-state drive bracket 1 solid-state drive bracket 3 solid-state drive 4 Lift the solid-state drive off the solid-state drive bracket. 2 screw 28 Removing the solid-state drive (half-length)
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 29
    follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw hole on the solid-state drive bracket with the screw hole on the solid-state drive. 2 Replace the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 30
    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). Procedure
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 31
    Figure 14. Removing the thermal pad 1 thermal pad 2 solid-state drive Removing the solid-state drive (full-length) 31
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 32
    16 Replacing the solid-state drive (full-length) WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 33
    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). Procedure
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 34
    that secure the speakers to the palm-rest assembly. 3 Route the speaker cables through the routing guides on the palm-rest assembly. 4 Connect the speaker cable to the audio daughter-board. Post-requisites 1 Replace the battery (half-length) or the battery (full-length). 2 Replace the base cover. 34
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 35
    instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery -card slot. Figure 16. Removing the wireless
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 36
    instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell color scheme for the wireless card supported by your computer: Table 2. . Replacing the wireless card 1 wireless card 3 captive screw 36 Replacing the wireless
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 37
    Post-requisites 1 Replace the battery (half-length) or the battery (full-length). 2 Replace the base cover. Replacing the wireless card 37
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 38
    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). Procedure
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 39
    2 screws (2) 8 Disconnect the display cable from the system-board assembly. 9 Note the routing of the display cable and remove the cable from the routing guides on the left fan. 10 Peel off the tape that secures the display cable to the system-board assembly. 11 Disconnect the left fan cable (
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 40
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align and place the left fan on the palm-rest assembly. 2 Replace the screw (M2x4) that
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 41
    inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). Procedure 1 In sequential
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 42
    the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ four screws (M2x3). Post-requisites 1 Replace the battery (half-length) or the battery (full-length). 2 Replace the base cover. 42 Replacing the heat sink
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 43
    dell.com/ regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing touch displays. 1 Disconnect the power-adapter port cable and speaker cable from the system-
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 44
    Figure 22. Disconnecting the cables 1 touchpad cable 3 power-adapter port cable 5 fingerprint reader cable (optional) 7 tape 9 tape 2 keyboard control-board cable 4 speaker cable 6 tape 8 touch-screen cable (optional) 7 Remove the four screws (M2x4) that secure
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 45
    Figure 23. Removing the system board 1 system-board assembly 3 palm-rest assembly 2 screws (4) Removing the system-board assembly 45
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 46
    see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes you have
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 47
    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). 3 Remove
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 48
    Figure 24. Removing the audio daughter-board 1 screws (2) 2 audio daughter-board 48 Removing the audio daughter-board
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 49
    the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the connector on the audio daughter-board with the connector on the system board and snap it into place. 2 Replace
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 50
    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program's settings to default. It
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 51
    3 system board Removing the coin-cell battery 51
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 52
    30 Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 53
    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). 3 Remove
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 54
    NOTE: All new keyboards will be shipped with the Mylar. Do not peel off the Mylar. Figure 27. Disconnecting the keyboard and keyboard-backlight cable 1 Mylar 3 latches (2) 2 keyboard cable 4 keyboard-backlight cable 5 Remove the 31 screws (M1.6x1.5) that secure the keyboard to the palm-rest
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 55
    instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell "Replacing the hard drive". 7 Replace the wireless card. 8 Replace the battery (half-length) or the battery (full-length). 9 Replace the base cover. Replacing the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 56
    working inside your computer, follow the instructions in After working inside your computer. For dell.com/ regulatory_compliance. Prerequisites NOTE: The fingerprint reader is available depending on the configuration ordered. 1 Remove the base cover. 2 Remove the battery (half-length) or the battery
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 57
    your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align and place the power-button module on the palm-rest assembly. 2 Replace the two screws (M1
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 58
    working inside your computer, follow the instructions in After working inside your computer. For dell.com/ regulatory_compliance. Prerequisites NOTE: The fingerprint reader is available depending on the configuration ordered. 1 Remove the base cover. 2 Remove the battery (half-length) or the battery
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 59
    1 screw 3 fingerprint-reader board (optional) 5 power-button module 2 tape 4 fingerprint-reader cable (optional) Removing the fingerprint reader daughter-board (optional) 59
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 60
    the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align and place the power-button module and fingerprint-reader board (optional) on the palm-rest assembly. 2 Replace the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 61
    instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery cable from the routing guides on the left fan.
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 62
    cannot be further disassembled. If the display bezel, display panel, camera module, display cable and touch-screen cable (optional) are defective and need to be replaced, replace the entire display assembly. 62 Removing the display assembly
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 63
    Figure 31. Display assembly 1 display assembly Removing the display assembly 63
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 64
    routing guides on the left fan. NOTE: When routing the display cable, make sure that the cable is not routed over the screw hole on the left fan. 9 Replace the screw (M2x2) that secures the display-cable bracket to the system board. Post-requisites 1 Replace the wireless card. 2 Replace the battery
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 65
    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). 3 Remove
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 66
    cable through its routing guides on the palm-rest assembly. 3 Replace the screw (M2x3) that secures the power-adapter port to the palm-rest assembly. 4 Connect the power-adapter port cable to the system board. Post-requisites 1 Replace the display assembly. 2 Replace the battery (half-length) or the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 67
    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). 3 Remove
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 68
    Figure 34. Removing the antenna cover 1 display assembly 2 antenna cover 68 Removing the antenna cover
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 69
    instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell Replace the display assembly. 2 Replace the wireless card. 3 Replace the battery (half-length) or the battery (full-length). 4 Replace the base cover. Replacing
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 70
    see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non-touchscreen display. 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). 3 Remove the wireless card
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 71
    5 display assembly Removing the antenna module 71
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 72
    , follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the antenna module with the screw holes on the display assembly. 2 Replace the four
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 73
    follow the instructions in After working inside Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). 3 Remove the memory 14 Remove the power-adapter port. Procedure After performing the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 74
    Figure 36. Removing the palm-rest assembly 1 palm-rest assembly 74 Removing the palm-rest assembly
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 75
    the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly on a clean and flat surface. Post-requisites 1 Replace the power-adapter port. 2 Replace the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 76
    . 2 Go to www.dell.com/support. 3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Click the Detect Drivers button. 6 Review and agree to the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 77
    . 2 Go to www.dell.com/support. 3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Click the Detect Drivers button. 6 Review and agree to the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 78
    . 2 Go to www.dell.com/support. 3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Click the Detect Drivers button. 6 Review and agree to the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 79
    follow the instructions on the screen to install the driver. Downloading the network driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 80
    . 2 Go to www.dell.com/support. 3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Click the Detect Drivers button. 6 Review and agree to the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 81
    or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • Access System Setup by pressing F2 key • BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 82
    Port check box to enable or disable it, respectively. 5 Save the settings and exit. Identifying the hard drive in BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell Information BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 83
    Tag Ownership Tag Manufacture Date Ownership Date Express Service Code Memory Information Memory Installed Memory Available Memory Address Video Controller Video BIOS Version Video Memory Panel Type Native Resolution Audio Controller Wi-Fi Device Bluetooth Device Battery Information Boot Sequence
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 84
    port. Enable Thunderbolt ports Enable or disable the thunderbolt ports. Enable Thunderbolt Boot Support Enable or disable booting from USB mass storage devices connected to the thunderbolt ports. Always Allow Dell Set the panel brightness independently for battery and AC power. 84 System setup
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 85
    or disable Trusted Platform Module (TPM) visibility to the operating system. Computrace(R) Enable or disable the BIOS module interface of the optional Computrace service. CPU XD Support Enable or disable the execute disable mode of the processor. OROM Keyboard Access Enable or disable access
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 86
    USB Wake Support Wake on LAN Block Sleep Peak Shift Advanced Battery Charge Configuration Primary Battery Charge Configuration POST Behavior Adapter Warnings Keypad (Embedded) Num lock Enable Fn Key Emulation Fn Lock Options Fast-boot Extend BIOS
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 87
    BIOS Extension (Intel MEBX) hot key when the system boots. Table 14. System setup options-Virtualization support menu Virtualization Support 15 16. System setup options-Maintenance menu Maintenance Service Tag Display the system's Service Tag. Asset Tag Create a system asset tag. BIOS Dell OS
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 88
    . Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a , press F2 immediately after a power-on or re-boot. 1 In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 89
    Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell. Clearing CMOS settings 1 Remove the base cover. 2 Remove the battery (half-length) or the battery (full-length). 3 Remove the coin-cell battery. 4 Wait for one minute. 5 Replace the
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 90
    50 Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer,
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 91
    Dell logo is displayed on the screen to enter the BIOS try again. The BIOS setup program is displayed the Enable Boot Support check box to BIOS and is launched by the BIOS problems encountered see Dell EPSA press the F12 key when the Dell logo is displayed. 3 In Dell. or 8 Shut down the computer
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 92
    20. Diagnostics Light Pattern 2,1 2,2 2,3 2,4 2,5 2,6 2,7 3,1 3,2 3,3 3,4 Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI/video card failure
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 93
    been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1 Turn off your computer. 2 Remove the base cover. 3 Press and hold the power button for 15 seconds to drain the flea power. 4 Replace the base cover. 5 Turn on
  • Dell XPS 15 9570 | XPS 15 Service Manual - Page 94
    -help resources Information about Dell products and services My Dell Resource location www.dell.com Tips Contact Support Online help for operating system Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so
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XPS 15
Service Manual
Computer Model: XPS 15-9570
Regulatory Model: P56F
Regulatory Type: P56F002