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Epson Stylus Pro 7900 Proofing Edition Printer Guide - Page 186

Solving Operational Problems

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186 | Solving Problems Problem The bottom edge of your print is smeared. Solution ◗ The paper is curled toward the printable side. Flatten the paper or curl it toward the other side. ◗ Make sure the Media Type setting in your printer software is correct. ◗ If you're printing on non-Epson media, you may need to adjust the paper thickness setting or drying time. Use your printer software (page 97 or page 113 for Mac OS X or page 141 for Windows) to choose the correct setting. When you're done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗ If printing on thick paper, the PLATEN GAP setting may be incorrect. Use the control panel to change the setting to WIDE or WIDER; see page 77. Solving Operational Problems If you can't turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following: • Paper is loaded correctly. • The printer is plugged securely into a working electrical outlet that's not controlled by a switch or timer. • The interface cable is securely connected to the printer and your system. • The voltage supplied by the electrical outlet matches the voltage on the printer's rating label. If not, turn off the power and unplug the power cord immediately. Contact Epson for assistance; see page 13 for details. If none of these suggestions help, try the solutions below. Problem The printer stops printing unexpectedly. The printer sounds as if it's printing, but nothing prints. Solution ◗ If the Pause/reset light is flashing, the printer is performing a maintenance procedure or waiting for ink to dry. Check the display message and lights on the control panel. Wait until the light stops flashing. ◗ Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on page 178. ◗ Follow the instructions beginning on page 154 to clean the print head. ◗ Communication between the computer and printer may have been momentarily interrupted. Try restarting the computer and printing again. 186

Section	Page
Front Matter	1
Trademarks and Copyright	2
Contents	5
Introduction	11
Warnings, Cautions, Notes, and Tips	11
Options and Accessories	12
Where To Get Help	13
Macintosh System Requirements	13
Windows System Requirements	14
Important Safety Instructions	15
Ink Cartridge Safety Instructions	17
Printer Parts	18
Front	18
Back	18
Control Panel	19
LCD Display	19
Chap 1-Setting Up the Printer	21
Unpacking and Assembling the Printer	21
Unpacking and Assembling the Stand	22
Unpacking the Printer and Mounting It on the Stand	25
Attaching the Paper Basket (Epson Stylus Pro 7900)	27
Attaching the Paper Basket (Epson Stylus Pro 9900)	34
Completing Setup and Connecting the Power Cord	42
Installing Ink	46
Connecting to Your System	48
Installing the Software for Macintosh	49
Installing the Software for Windows	52
Updating Your Printer Firmware	54
Checking the Current Firmware Version	54
Downloading and Updating the Firmware	54
Configuring the Printer’s Network Adapter	55
Chap 2-Handling Paper and Other Media	57
Selecting Media for Your Printer	57
Available Epson Special Media	58
Guidelines for Using Epson Media	58
Using Roll Paper	59
Roll Paper Guidelines	59
Selecting the Paper Type	59
Setting Up Automatic Media Tracking and Identification	61
Placing the Paper in the Printer	62
Loading the Paper for Printing	68
Cutting Paper Manually with the Built-in Cutter	70
Printing Trim Lines	70
Removing Paper from the Printer	71
Using Cut Sheet Paper	74
Loading Cut Sheets	74
Loading Heavy Sheets	76
Adjusting the Platen Gap for Thick or Thin Paper	77
Using the Paper Basket	78
Catching Printouts in Front of the Printer	78
Catching Printouts Under the Printer	80
Storing the Paper Basket	82
Optimizing the Settings for Your Paper	83
Creating Paper Configurations	83
Printing Your Paper Configurations	85
Selecting Paper Configurations	85
Chap 3-Printing With Epson Drivers for Macintosh	87
Sizing Images for Borderless Printing on Roll Paper	88
Printing With Mac OS X 10.5	89
Choosing Page Setup and Basic Print Options	89
Choosing Color Management Options	96
Choosing Advanced Media Control Options	97
Choosing Roll Paper Options	98
Controlling Borderless Image Expansion	100
Choosing Advanced Black and White Photo Settings	101
Creating a Custom Preset and Printing	103
Managing Print Jobs	105
Printing With Mac OS X 10.4	106
Choosing Page Setup Options	106
Choosing Basic Print Options	109
Choosing Color Management Options	112
Choosing Paper Configuration Options	113
Choosing Roll Paper Options	114
Controlling Borderless Image Expansion	116
Choosing Advanced Black and White Photo Settings	116
Creating a Custom Preset and Printing	119
Managing Print Jobs	120
Selecting the Correct Media Type Setting	121
Chap 4-Printing With Epson Drivers for Windows	123
Sizing Images for Borderless Printing on Roll Paper	124
Choosing Basic Print Options	125
Selecting the Correct Media Type Setting	127
Choosing Color Management Options	129
Choosing Roll Paper Options	132
Choosing Cut Sheet Paper Options	135
Choosing Page Layout Options	137
Choosing Advanced Black and White Photo Settings	138
Choosing Paper Configuration Options	140
Saving, Exporting, and Importing Custom Settings	144
Saving and Exporting a Custom Settings Group	144
Importing a Custom Settings Group	145
Loading a Pre-Defined Settings Group	145
Editing Printer Driver Settings	146
Managing Print Jobs	147
Using the Progress Meter	147
Optimizing Print Speed	148
Setting Monitoring Preferences	150
Chap 5-Maintaining and Transporting the Printer	151
Checking Printer Status	151
Printing Status Information	152
Viewing Status Information	152
Checking Printer Status From the Printer Driver	153
Checking and Cleaning the Print Head	154
Running the Nozzle Check and Head Cleaning Utilities	154
Checking and Cleaning the Print Head Using the Control Panel	156
Automatically Checking and Cleaning the Print Head	156
Running Cleaning Cycles	157
Aligning the Print Head	158
Replacing Ink Cartridges	159
Switching Black Ink Mode	163
Changing the Date and Time	163
Using Maintenance Mode	164
Replacing the Paper Cutter	165
Removing the Old Cutter	165
Installing the New Cutter	167
Replacing the Maintenance Tank	169
Cleaning the Printer	171
Transporting or Storing the Printer	173
Preparing the Printer for Shipment	173
Moving the Printer on the Stand	175
Setting Up the Printer After Transportation	176
Chap 6-Solving Problems	177
Diagnosing Problems	177
Checking Error Messages and Lights	178
Improving Print Quality	182
Solving Operational Problems	186
Solving Miscellaneous Printing Problems	187
Solving Paper Problems	189
Fixing Paper Eject Problems	190
Clearing Paper Jams	191
Uninstalling and Reinstalling the Printer Driver	193
Macintosh OS X 10.5	193
Macintosh OS X 10.4	193
Windows	193
Appendix A: Specifications	195
Environmental	195
Electrical	195
Dimensions and Weight	196
Printer Interfaces	196
Safety Approvals	196
Media	196
Roll Paper	196
Cut Sheets	197
Printable Area	199
Ink Cartridges	199

Match case Limit results 1 per page

186

Solving Problems

Solving Operational Problems

If you can’t turn the printer on, if it stops printing unexpectedly, or if

nothing prints, check the following:

•

Paper is loaded correctly.

•

The printer is plugged securely into a working electrical outlet that’s not

controlled by a switch or timer.

•

The interface cable is securely connected to the printer and your system.

•

The voltage supplied by the electrical outlet matches the voltage on the

printer’s rating label. If not, turn off the power and unplug the power

cord immediately. Contact Epson for assistance; see page 13 for details.

If none of these suggestions help, try the solutions below.

The bottom edge of your

print is smeared.

◗

The paper is curled toward the printable side. Flatten the paper or curl it

toward the other side.

◗

Make sure the

Media Type

setting in your printer software is correct.

◗

If you’re printing on non-Epson media, you may need to adjust the paper

thickness setting or drying time. Use your printer software (page 97 or

page 113 for Mac OS X or page 141 for Windows) to choose the correct

setting. When you’re done printing with a custom paper configuration, be

sure to return the setting to standard (

STD

◗

If printing on thick paper, the PLATEN GAP setting may be incorrect. Use the

control panel to change the setting to

WIDE

WIDER; s

ee page 77.

Problem

Solution

Problem

Solution

The printer stops printing

unexpectedly.

◗

If the

Pause/reset light is flashing, the printer is performing a

maintenance procedure or waiting for ink to dry. Check the display message

and lights on the control panel. Wait until the light stops flashing.

◗

Check the display message and lights on the control panel to see if an error

has occurred. Follow the instructions for the messages beginning on

page 178.

The printer sounds as if it’s

printing, but nothing prints.

◗

Follow the instructions beginning on page 154 to clean the print head.

◗

Communication between the computer and printer may have been

momentarily interrupted. Try restarting the computer and printing again.