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Epson SureColor P800 Screen Print Edition User Manual - Page 168

Solving Paper Problems, Paper Feeding Problems

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Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions. • If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear on the LCD, make sure your product software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related topics Wi-Fi or Wired Networking Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Paper Jam Problems in the Sheet Feeder Paper Jam Problems in the Front Manual Feed Tray Paper Jam Problems - Thick Media Paper Jam Problems - Roll Paper Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed into the sheet feeder, remove the paper and fan the edges to separate the sheets. Reload paper against the right side and slide the edge guide against it. Do not load too many sheets in the sheet feeder at once and make sure the product cover is closed. • When using the sheet feeder, do not load paper above the arrow mark on the left edge guide. Load only one sheet of compatible paper when using the front manual feed tray. • Load only one sheet of media in the front manual feed tray. For posterboard, make sure there is enough space behind the product for the media to feed through. • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it. • If you can not insert paper easily into the front manual feed tray, make sure the paper is perfectly flat and not curled. 168

Section	Page
Contents	3
SureColor P800 User's Guide	9
Product Basics	10
Using the Control Panel	10
Control Panel Buttons and Lights	10
The Touch Screen	11
Status Icons	12
Adjusting Control Panel Position	13
Changing Touch Screen Language	13
Adjusting the Screen Brightness	14
Product Parts Locations	15
Product Parts - Front	16
Product Parts - Back	17
The Power Off and Sleep Timers	18
Changing the Power Off Timer Setting from the Control Panel	18
Changing the Sleep Timer Setting from the Control Panel	19
Changing the Power Off Timer Setting - Windows	19
Changing the Power Off Timer Setting - OS X	20
Epson Connect Solutions for Smartphones, Tablets, and More	21
Using the Epson iPrint Mobile App	22
Using Epson Remote Print	22
Using AirPrint	23
Using Google Cloud Print	23
Setting Up Google Cloud Print on a Chromebook	24
Wi-Fi or Wired Networking	26
Wi-Fi Infrastructure Mode Setup	26
Selecting Wireless Network Settings from the Control Panel	27
Wi-Fi Direct Mode Setup	29
Enabling Wi-Fi Direct Mode	30
Wi-Fi Protected Setup (WPS)	33
Using WPS to Connect to a Network	33
Printing a Network Status Sheet	34
Changing or Updating Network Connections	35
Accessing the Web Config Utility	35
Changing a USB Connection to a Wi-Fi Connection	35
Changing a Wi-Fi Connection to a Wired Network Connection	36
Connecting to a New Wi-Fi Router	36
Disabling Wi-Fi Features	37
Loading Media	38
Loading Paper in the Sheet Feeder	38
Loading Fine Art Media	42
Loading Posterboard and Thick Media	46
Loading Roll Paper (Optional)	50
Attaching the Roll Paper Unit	50
Removing and Installing the Roll Media Adapter - 2-inch Core	52
Removing and Installing the Roll Media Adapter - 3-inch Core	53
Loading Roll Paper on the Spindle	53
Loading Roll Paper in the Product	55
Cutting and Removing Roll Paper	59
Cut Sheet Media Loading Capacity	61
Available Epson Papers	63
Borderless Paper Type Compatibility	71
Paper or Media Type Settings - Product Software	72
Selecting the Paper Settings for Each Source - Control Panel	73
Paper or Media Type Settings - Control Panel	74
Selecting the Default Paper Setup Display and Error Notice Settings	75
Printing from a Computer	78
Printing with Windows	78
Selecting Basic Print Settings - Windows	78
Paper Configuration Options - Windows	81
Advanced B&W Photo Options - Windows	82
Print Quality Options - Windows	83
Color Management Options - Windows	83
Advanced Color Controls - Windows	85
Paper Source Options - Windows	85
Using Layout Manager - Windows Only	87
Selecting Print Layout Options - Windows	93
Reduce/Enlarge Options - Windows	94
Multi-Page Printing Options - Windows	94
Double-sided Printing Options - Windows	95
Selecting Additional Settings - Windows	95
Printing Your Document or Photo - Windows	97
Checking Print Status - Windows	99
Saving, Sharing, and Customizing the Printer Settings	99
Saving and Sharing Print Settings - Windows	100
Saving and Sharing Media Settings - Windows	101
Editing Print Setting Displays - Windows	102
Selecting Default Print Settings - Windows	104
Changing the Language of the Printer Software Screens	106
Changing Automatic Update Options	107
Printing with OS X	108
Selecting Basic Print Settings - OS X	108
Advanced Color Settings - OS X	113
Output Resolution Settings - OS X	116
Print Options - OS X	116
Selecting Roll Paper Settings - OS X	117
Selecting Paper Configuration Settings - OS X	119
Advanced Media Control Options - OS X	119
Selecting Print Layout Options - OS X	120
Managing Color - OS X	121
Color Matching Options - OS X	121
Sizing Printed Images - OS X	122
Selecting Printing Preferences - OS X	122
Printing Preferences - OS X	123
Printing Your Document or Photo - OS X	124
Checking Print Status - OS X	124
Replacing Ink Cartridges	126
Check Cartridge Status	126
Checking Cartridge Status on the LCD Screen	126
Checking Cartridge Status with Windows	127
Checking Cartridge Status with OS X	129
Purchase Epson Ink Cartridges	130
Ink Cartridge and Maintenance Box Part Numbers	130
Removing and Installing Ink Cartridges	131
Replacing the Maintenance Cartridge	135
Switch Black Ink Type	138
Black Ink Type Media List	138
Switching the Black Ink Type	139
Adjusting Print Quality	140
Print Head Maintenance	140
Print Head Nozzle Check	140
Checking the Nozzles Using the Product Control Panel	140
Checking the Nozzles Using a Computer Utility	142
Print Head Cleaning	144
Cleaning the Print Head Using the Product Control Panel	144
Cleaning the Print Head Using a Computer Utility	146
Print Head Alignment	148
Aligning the Print Head Using the Product Control Panel	149
Aligning the Print Head Using a Computer Utility	150
Cleaning the Paper Guide	152
Cleaning and Transporting Your Product	154
Cleaning Your Product	154
Transporting Your Product	155
Solving Problems	158
Checking for Software Updates	158
Product Status Messages	159
Running a Product Check	160
Resetting Control Panel Defaults	162
Solving Setup Problems	162
Noise After Ink Installation	163
Software Installation Problems	163
Solving Network Problems	164
Product Cannot Connect to a Wireless Router or Access Point	164
Network Software Cannot Find Product on a Network	165
Product Does Not Appear in OS X Printer Window	166
Cannot Print Over a Network	167
Solving Paper Problems	168
Paper Feeding Problems	168
Paper Jam Problems in the Sheet Feeder	170
Paper Jam Problems in the Front Manual Feed Tray	171
Paper Jam Problems - Thick Media	173
Paper Jam Problems - Roll Paper	174
Paper Ejection Problems	176
Solving Problems Printing from a Computer	176
Nothing Prints	177
Product Icon Does Not Appear in Windows Taskbar	178
Error After Cartridge Replacement	178
Printing is Slow	178
Solving Page Layout and Content Problems	179
Inverted Image	180
Too Many Copies Print	180
Blank Pages Print	181
Incorrect Margins on Printout	181
Border Appears on Borderless Prints	182
Incorrect Characters Print	182
Incorrect Image Size or Position	183
Slanted Printout	183
Solving Print Quality Problems	184
White or Dark Lines in Printout	184
Blurry or Smeared Printout	185
Faint Printout or Printout Has Gaps	186
Grainy Printout	187
Incorrect Colors	188
Uninstall Your Product Software	189
Uninstalling Printing Software - Windows	189
Uninstalling Product Software - OS X	190
Where to Get Help	191
Technical Specifications	192
Windows System Requirements	192
OS X System Requirements	192
Paper Specifications	193
Printable Area Specifications	194
Ink Cartridge Specifications	198
Dimension Specifications	199
Electrical Specifications	200
Environmental Specifications	201
Interface Specifications	201
Network Interface Specifications	201
Safety and Approvals Specifications	202
Notices	203
Important Safety Instructions	203
General Printer Safety Instructions	203
Ink Cartridge Safety Instructions	205
LCD Screen Safety Instructions	206
Wireless Connection Safety Instructions	206
FCC Compliance Statement	206
Trademarks	207
Copyright Notice	208
A Note Concerning Responsible Use of Copyrighted Materials	208
Default Delay Times for Power Management for Epson Products	208