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Epson XP-300 User Guide - Page 168

Cannot Scan Over a Network, EPSON Scan Settings - communication error

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Note: Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet. • If you are connecting the product via EpsonNet Setup and the WiFi light on your product is not solid green, make sure your product software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Related tasks Printing a Network Status Sheet Selecting Wireless Network Settings From the Control Panel Cannot Scan Over a Network If you cannot start Epson Scan for scanning over a network, try these solutions: • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try restarting Epson Scan again. • Check the connection setting and test the connection using Epson Scan Settings: Windows 8: Navigate to the Start screen and select EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. Mac OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. • Make sure the option selected as the Timeout Setting in the Epson Scan Settings program is long enough to complete scanning over a network. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. Note: With Mac OS X 10.6, 10.7, or 10.8, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR 168

Section	Page
Cover	1
Contents	3
Product Basics	12
Setting Up the Control Panel	12
Control Panel Buttons and Lights	12
Adjusting Control Panel Position	13
Changing LCD Screen Language	13
Selecting Wireless Network Settings From the Control Panel	14
Product Parts Locations	16
Product Parts - Top	17
Product Parts - Inside	19
Product Parts - Back	20
The Power Off Timer	20
Changing the Power Off Timer Setting From the Control Panel	20
Changing the Power Off Timer Setting - Windows	21
Changing the Power Off Timer Setting - Mac OS X	22
Epson Connect Solutions for Smartphones, Tablets, and More	23
Using Epson Email Print	23
Using the Epson iPrint Mobile App	24
Using Google Cloud Print	24
Loading Paper	26
Loading Paper for Documents	26
Loading Paper for Photos	29
Loading Envelopes	32
Paper Loading Capacity	35
Available EPSON Papers	35
Borderless Paper Type Compatibility	37
Paper or Media Type Settings	38
Placing Originals on the Product	39
Placing Originals on the Scanner Glass	39
Copying	41
Copying Documents or Photos	41
Selecting Print Settings for Copies	42
Paper Type Settings - Copying	43
Paper Size Settings - Copying	44
Copying Options	44
Printing From a Computer	46
Printing with Windows	46
Selecting Basic Print Settings - Windows	46
Basic Print Options - Windows	48
Selecting Advanced Print Settings - Windows	49
Advanced Print Quality Settings - Windows	51
Advanced Print Options - Windows	52
Color Management Options - Windows	52
Selecting Print Layout Options - Windows	53
Selecting a Printing Preset - Windows	54
Printing Your Document or Photo - Windows	55
Checking Print Status - Windows	56
Selecting Default Print Settings - Windows	57
Changing the Language of the Printer Software Screens	58
Changing Automatic Update Options	60
Printing with Mac OS X	60
Selecting Basic Print Settings - Mac OS X	61
Print Quality Settings - Mac OS X	64
Print Options - Mac OS X	65
Selecting Page Setup Settings - Mac OS X	65
Selecting Print Layout Options - Mac OS X	66
Managing Color - Mac OS X	67
Color Matching and Color Options - Mac OS X	68
Selecting Printing Preferences - Mac OS X	69
Printing Preferences - Mac OS X	69
Printing Your Document or Photo - Mac OS X	70
Checking Print Status - Mac OS X	71
Cancelling Printing Using a Product Button	71
Scanning	72
Starting a Scan	72
Starting a Scan Using the Product Control Panel	72
Changing Default Scan Button Settings	74
Starting a Scan Using the Epson Scan Icon	74
Starting a Scan from a Scanning Program	76
Selecting Epson Scan Settings	78
Scan Modes	78
Selecting the Scan Mode	78
Scanning in Full Auto Mode	79
Available Image Adjustments - Full Auto Mode	82
Scanning in Home Mode	82
Selecting a Scan Area - Home Mode	85
Available Image Adjustments - Home Mode	88
Selecting a Scan Size - Home Mode	89
Scanning in Office Mode	91
Selecting a Scan Area - Office Mode	93
Available Image Adjustments - Office Mode	95
Scanning in Professional Mode	96
Available Image Types - Professional Mode	99
Selecting a Scan Area - Professional Mode	99
Available Image Adjustments - Professional Mode	102
Selecting a Scan Size - Professional Mode	104
Image Preview Guidelines	107
Scan Resolution Guidelines	107
Selecting Scan File Settings	108
Available Scanned File Types and Optional Settings	109
Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture	110
Available Scan Settings - Mac OS X Image Capture	112
Scanning Special Projects	112
Scanning to a PDF File	112
Restoring Photo Colors as You Scan	115
Using Memory Cards With Your Product	117
Inserting a Memory Card	117
Memory Card Types	118
Memory Card File Specifications	119
Removing a Memory Card	119
Printing from a Memory Card	120
Viewing and Printing Photos	120
Viewing and Printing Individual Photos	120
Selecting Print Settings for Photos Displayed on the LCD Screen	122
Print Setting Options - Photo Mode	123
Transferring Photos on a Memory Card	123
Setting Up File Sharing for Photo Transfers From Your Computer	123
Transferring Photos from a Memory Card to Your Computer	124
Replacing Ink Cartridges	125
Check Cartridge Status	125
Checking Cartridge Status on the LCD Screen	125
Checking Cartridge Status with Windows	127
Checking Cartridge Status with Mac OS X	130
Purchase Epson Ink Cartridges	132
Ink Cartridge Part Numbers	132
Removing and Installing Ink Cartridges	133
Replacing Ink Cartridges Using a Computer Utility	137
Printing With Black Ink and Expended Color Cartridges	138
Printing With Expended Color Cartridges - Windows	139
Printing With Expended Color Cartridges - Mac OS X	139
Conserving Low Black Ink with Windows	140
Adjusting Print Quality	142
Print Head Maintenance	142
Print Head Nozzle Check	142
Checking the Nozzles Using the Product Control Panel	142
Checking the Nozzles Using a Computer Utility	144
Print Head Cleaning	146
Cleaning the Print Head Using the Product Control Panel	147
Cleaning the Print Head Using a Computer Utility	148
Print Head Alignment	150
Aligning the Print Head Using the Product Control Panel	151
Aligning the Print Head Using a Computer Utility	153
Cleaning the Paper Path	154
Cleaning and Transporting Your Product	156
Cleaning Your Product	156
Transporting Your Product	156
Solving Problems	159
Checking for Software Updates	159
Product Status Messages	160
Running a Product Check	161
Resetting Control Panel Defaults	163
Solving Setup Problems	164
Noise After Ink Installation	164
Software Installation Problems	165
Control Panel Setup Problems	165
Solving Network Problems	165
Product Cannot Connect to a Wireless Router or Access Point	166
Network Software Cannot Find Product on a Network	167
Product Does Not Appear in Mac OS X Printer Window	167
Cannot Print Over a Network	167
Cannot Scan Over a Network	168
Printing a Network Status Sheet	169
Solving Copying Problems	170
Product Makes Noise, But Nothing Copies	170
Product Makes Noise When It Sits for a While	171
Solving Paper Problems	171
Paper Feeding Problems	171
Paper Jam Problems	172
Paper Ejection Problems	173
Solving Problems Printing from a Computer	173
Nothing Prints	174
Product Icon Does Not Appear in Windows Taskbar	175
Error After Cartridge Replacement	175
Printing is Slow	176
Solving Page Layout and Content Problems	177
Inverted Image	177
Too Many Copies Print	177
Blank Pages Print	178
Incorrect Margins on Printout	178
Border Appears on Borderless Prints	179
Incorrect Characters Print	179
Incorrect Image Size or Position	180
Slanted Printout	181
Solving Print Quality Problems	181
White or Dark Lines in Printout	181
Blurry or Smeared Printout	182
Faint Printout or Printout Has Gaps	183
Grainy Printout	184
Incorrect Colors	184
Solving Scanning Problems	185
Scanning Software Does Not Operate Correctly	185
Cannot Start Epson Scan	186
Solving Scanned Image Quality Problems	187
Image Consists of a Few Dots Only	187
Line of Dots Appears in All Scanned Images	188
Straight Lines in an Image Appear Crooked	188
Image is Distorted or Blurry	188
Image Colors are Patchy at the Edges	189
Image is Too Dark	189
Back of Original Image Appears in Scanned Image	189
Ripple Patterns Appear in an Image	189
Image is Scanned Upside-Down	190
Scanned Image Colors Do Not Match Original Colors	190
Scan Area is Not Adjustable in Thumbnail Preview	190
Scanned Image Edges are Cropped	191
Solving Memory Card Problems	191
Memory Card Does Not Fit Into a Slot	191
Cannot View or Print Photos from a Memory Card	192
Cannot Transfer Photos To or From a Memory Card	192
When to Uninstall Your Product Software	193
Uninstalling Product Software - Windows	193
Uninstalling Product Software - Mac OS X	194
Where to Get Help	195
Technical Specifications	196
Windows System Requirements	196
Mac System Requirements	197
Printing Specifications	197
Scanning Specifications	197
Paper Specifications	198
Printable Area Specifications	199
Ink Cartridge Specifications	200
Memory Card Specifications	201
Dimension Specifications	202
Electrical Specifications	203
Environmental Specifications	203
Interface Specifications	204
Network Interface Specifications	204
Safety and Approvals Specifications	204
Notices	206
FCC Compliance Statement	206
Software Notices	207
Trademarks	210
Copyright Notice	211
libTIFF Software Acknowledgment	211
A Note Concerning Responsible Use of Copyrighted Materials	212
Default Delay Times for Power Management for Epson Products	212

Match case Limit results 1 per page

Note:

Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal

object, such as a filing cabinet.

• If you are connecting the product via EpsonNet Setup and the WiFi light on your product is not solid

green, make sure your product software was installed correctly. If necessary, reinstall your software.

Parent topic:

Solving Network Problems

Related tasks

Printing a Network Status Sheet

Selecting Wireless Network Settings From the Control Panel

Cannot Scan Over a Network

If you cannot start Epson Scan for scanning over a network, try these solutions:

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few

seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try

restarting Epson Scan again.

• Check the connection setting and test the connection using Epson Scan Settings:

Windows 8

: Navigate to the

Start

screen and select

EPSON Scan Settings

. Make sure the

Connection

setting is set to

Network

, then click the

Test

button.

Windows (other versions)

: Click

Start

All Programs

Programs

EPSON

Scan

EPSON Scan Settings

. Make sure the

Connection

setting is set to

Network

, then click the

Test

button.

Mac OS X

: Open the

Applications

folder, click

Epson Software

, and click

EPSON Scan Settings

Make sure the

Connection

setting is set to

Network

, then click the

Test

button.

• Make sure the option selected as the

Timeout Setting

in the Epson Scan Settings program is long

enough to complete scanning over a network.

• You may need to disable the firewall and any anti-virus software on your wireless router or access

point.

Note:

With Mac OS X 10.6, 10.7, or 10.8, in addition to scanning with Image Capture, you can download

and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo

correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR

168