Gateway NX100 Gateway Notebook Reference Guide R2 for Windows XP - Page 84
External DVD drives
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CHAPTER 9: Troubleshooting External DVD drives Your notebook does not recognize a disc ■ The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. ■ Make sure that the disc label is facing up, then try again. ■ If you are trying to play a DVD, make sure that you have a DVD drive and not a CD drive. ■ Try a different disc. Occasionally discs are flawed and cannot be read by the drive. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 64. Tips & Tricks For more information about using your volume control, see "Adjusting the volume" on page 27. An audio CD does not produce sound ■ Make sure that the CD label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Make sure that the volume control on your notebook is turned up. ■ Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in the online User Guide. ■ Make sure that Mute controls are turned off. ■ Make sure that headphones are not plugged into the headphone jack on the notebook. 78