Gateway NX100 Gateway Notebook Reference Guide R2 for Windows XP - Page 95

To check the dialing properties, Start, Control, Panel, Printers and, Other Hardware, Phone

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Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. 3 Click the location from which you are dialing, then click Edit. 4 Make sure that all settings are correct. ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. 89

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Troubleshooting
89
To check the dialing properties:
1
Click
Start
, then click
Control
Panel
. The
Control Panel
window
opens. If your Control Panel is in
Category View, click
Printers and
Other Hardware
.
2
Click/Double-click the
Phone and
Modem Options
icon, then click
the
Dialing Rules
tab.
3
Click the location from which you
are dialing, then click
Edit
.
4
Make sure that all settings are
correct.
■
Disconnect any answering machine, fax
machine, or printer that is on the same line
as the modem. Do not connect these
devices to the same telephone line as the
modem.
■
Make sure that you are not using a digital,
rollover, or PBX line. These lines do not
work with your modem.
■
Check for line noise (scratchy, crackling, or
popping sounds). Line noise is a common
problem that can cause the modem to
connect at a slower rate, abort downloads,
or even disconnect. The faster the modem,
the less line noise it can tolerate and still
work correctly.
Listen to the line using your telephone. Dial
a single number (such as 1). When the dial
tone stops, listen for line noise. Wiggle the
modem cable to see if that makes a
difference. Make sure that the connectors
are free from corrosion and all screws in the
wall or telephone wall jack are secure.
You can also call your telephone service
and have the telephone line checked for
noise or low line levels.