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HP 4315 User Guide - Page 98

Fax Hardware Test, Contact HP, Solution, The Fax Connected to Active Telephone Wall Jack test failed

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a message indicating that the HP All-in-One is busy. If it is busy, wait until it is finished and in the idle state, before running the test. ● Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP All-in-One, run the fax test again. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution ● Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. ● Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP All-in-One, run the fax test again. ● Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. For more information on setting up the HP All-in-One for faxing, see Fax setup. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. Troubleshooting User Guide 95

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel features	7
Menu overview	9
Copy Menu	9
Fax Menu	9
Scan To menu	9
Setup Menu	10
Help Menu	10
Text and symbols	10
Enter text using the keypad on the control panel	11
Available symbols for dialing fax numbers	11
Use the software	12
Find more information	14
Sources of information	14
Use the onscreen Help	15
Use the Help on a Windows computer	16
Contents, Index, and Search tabs	16
Display area	18
Help toolbar	18
Use the Help on a Mac	19
Contents pane	20
Display area	20
Help toolbar	21
Finish setting up the HP All-in-One	22
Set your preferences	22
Set your language and country/region	22
Set the date and time	22
Adjust the volume	23
Connection information	23
Supported connection types	24
Connect using a USB cable	24
Use printer sharing	24
Fax setup	25
Set up the HP All-in-One for faxing	25
Choose the correct fax setup for your home or office	26
Select your fax setup case	27
Case A: Separate fax line (no voice calls received)	29
Case B: Set up the HP All-in-One with DSL	30
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	31
Case D: Fax with a distinctive ring service on the same line	32
Case E: Shared voice/fax line	33
Case F: Shared voice/fax line with voice mail	34
Case G: Fax line shared with computer dial-up modem (no voice calls received)	35
Case H: Shared voice/fax line with computer dial-up modem	36
Case I: Shared voice/fax line with answering machine	39
Case J: Shared voice/fax line with computer dial-up modem and answering machine	40
Case K: Shared voice/fax line with computer dial-up modem and voice mail	43
Change settings on the HP All-in-One to receive faxes	45
Set the answer mode	45
Set the number of rings before answering	45
Change the answer ring pattern for distinctive ringing	46
Test your fax setup	47
Set the fax header	47
Load originals and load paper	48
Load originals	48
Choose papers for printing and copying	49
Recommended papers for printing and copying	49
Papers to avoid	49
Load paper	50
Load full-size paper	50
Load 10 x 15 cm (4 x 6 inch) photo paper	52
Load index cards	53
Load envelopes	53
Load other types of paper	54
Avoid paper jams	55
Print from your computer	56
Print from a software application	56
Change the print settings	57
Windows users	57
Mac users	57
Stop a print job	57
Use the fax features	60
Send a fax	60
Send a basic fax	60
Send a fax manually	61
Send a fax using monitor dialing	62
Receive a fax	63
Receive a fax manually	63
Set up backup fax reception	64
Reprint received faxes from memory	65
Forward faxes to another number	65
Block junk fax numbers	66
Set the junk fax mode	66
Add numbers to the junk fax list	67
Remove numbers from the junk fax list	67
Print reports	68
Print fax confirmation reports	68
Print fax error reports	69
Stop faxing	69
Use the copy features	70
Make a copy	70
Change the copy settings	70
Stop copying	71
Use the scan features	72
Scan an image	72
Stop scanning	73
Maintain the HP All-in-One	74
Clean the HP All-in-One	74
Clean the glass strip	74
Clean the white strip	75
Clean the exterior	76
Print a self-test report	77
Work with print cartridges	77
Handle the print cartridges	78
Replace the print cartridges	78
Align the print cartridges	81
Clean the print cartridges	82
Clean the print cartridge contacts	82
Order supplies	84
Order paper, or other media	84
Order print cartridges	84
Order other supplies	85
Troubleshooting information	86
View the Readme file	86
Setup troubleshooting	87
Hardware setup troubleshooting	87
Software installation troubleshooting	92
Uninstall and reinstall the software	95
Fax setup troubleshooting	97
The fax test failed	97
Operational troubleshooting	108
Paper troubleshooting	108
Clear paper jams	108
Print cartridge troubleshooting	111
HP warranty and support	112
Warranty	112
Warranty upgrades	112
Warranty information	113
Get support and other information from the Internet	114
Before you call HP customer support	114
Access your serial number and service ID	114
Call in North America during warranty	115
Call elsewhere in the world	115
HP Quick Exchange Service (Japan)	117
Call HP Korea customer support	117
Prepare the HP All-in-One for shipment	117
Remove the print cartridges before shipment	118
Remove the control panel faceplate	118
Pack the HP All-in-One	119
Technical information	120
System requirements	120
Paper specifications	120
Paper tray capacities	120
Paper sizes	120
Print margin specifications	121
Print specifications	121
Copy specifications	121
Fax specifications	122
Scan specifications	122
Physical specifications	122
Power specifications	123
Environmental specifications	123
Memory specifications	123
Environmental product stewardship program	123
Protecting the environment	123
Ozone production	123
Energy consumption	123
Paper use	124
Plastics	124
Material safety data sheets	124
Hardware recycling program	124
HP inkjet supplies recycling program	124
Disposal of Waste Equipment by Users in Private Households in the European Union	124
Regulatory notices	124
Regulatory model identification number	124
Notice to users of the U.S. telephone network: FCC requirements	125
FCC statement	125
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	126
Notice to users in Japan	127
Notice to users in the European Economic Area	127
Notice to users of the German telephone network	127
Geräuschemission	127
Notice to users in Korea	128
Declaration of conformity (European Economic Area)	128
HP Officejet 4300 All-in-One series declaration of conformity	129

Match case Limit results 1 per page

a message indicating that the HP All-in-One is busy. If it is busy, wait until it

is finished and in the idle state, before running the test.

●

Make sure you use the phone cord that came with the HP All-in-One. If you

do not use the supplied phone cord to connect from the telephone wall jack

to the HP All-in-One, you might not be able to send or receive faxes. After

you plug in the phone cord that came with the HP All-in-One, run the fax test

again.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is

a two-cord connector that plugs into a telephone wall jack.) Try removing the

splitter and connecting the HP All-in-One directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it

passes and the HP All-in-One is ready for faxing. If the

Fax Hardware Test

continues to fail and you experience problems faxing, contact HP Support. Go to

www.hp.com/support

. If prompted, choose your country/region, and then click

Contact HP

for information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution

●

Check the connection between the telephone wall jack and the HP All-in-One

to make sure the phone cord is secure.

●

Make sure you use the phone cord that came with the HP All-in-One. If you

do not use the supplied phone cord to connect from the telephone wall jack

to the HP All-in-One, you might not be able to send or receive faxes. After

you plug in the phone cord that came with the HP All-in-One, run the fax test

again.

●

Make sure you have correctly connected the HP All-in-One to the telephone

wall jack. Using the phone cord supplied in the box with the HP All-in-One,

connect one end to your telephone wall jack, then connect the other end to

the port labeled 1-LINE on the back of the HP All-in-One. For more

information on setting up the HP All-in-One for faxing, see

Fax setup

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is

a two-cord connector that plugs into a telephone wall jack.) Try removing the

splitter and connecting the HP All-in-One directly to the telephone wall jack.

●

Try connecting a working phone and phone cord to the telephone wall jack

that you are using for the HP All-in-One and check for a dial tone. If you do

not hear a dial tone, contact your telephone company and have them check

the line.

●

Try to send or receive a test fax. If you can send or receive a fax

successfully, there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it

passes and the HP All-in-One is ready for faxing.

User Guide

Troubleshooting