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HP 6840 HP Deskjet 6800 Printer series - (Macintosh OS 9) User's Guide - Page 130

Paper problems

UPC - 829160429724

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HP Deskjet 6800 series printer User's Guide Accessories? If the Two-Sided Printing Accessory is attached to the printer, follow these steps to clear a paper jam from the Two-Sided Printing Accessory. If the Auto Two-Sided Print Accessory with Small Paper Tray is attached to the printer, follow these steps to clear a paper jam Auto Two-Sided Print Accessory with Small Paper Tray. 11.5 Paper problems Printer prints on multiple sheets at once Paper weight The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weight. Use paper that meets the recommended paper weight. For paper weight specifications, see the reference guide that came with the printer. Paper is loaded improperly The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer. Reload paper into the paper tray, pushing the paper until you feel resistance. The printer also might print on multiple sheets if different paper types are loaded in the printer. For example, photo paper might be mixed with plain paper. Empty the paper tray and load only the paper type that is appropriate for the document that you are printing. Printer will not feed paper Try one or more of the following solutions: • Reduce the number of sheets in the paper tray. • Remove the paper from the tray, then reload the paper. • Use a different type of paper. Printer ejects the paper If the printer ejects the paper, do one of the following: 130

Section	Page
1 HP Deskjet 6800 series printer	1
2 Notices	2
2.1 Notices and acknowledgements	2
Hewlett-Packard company notices	2
Acknowledgements	2
2.2 Terms and conventions	2
Terms	2
Cautions, warnings, and notes	2
3 Special features	4
4 Getting started	5
4.1 Printer features	5
4.2 Buttons and lights	7
Power button and light	8
Print Cancel button	8
Resume button and light	8
4.3 Print Cartridge Status lights	8
4.4 Paper trays	9
In tray	9
Out tray	10
4.5 Photo/envelope feeder	11
Envelopes	12
Photos	12
Postcards	13
4.6 Print cartridges	14
Using print cartridges	14
Everyday printing	14
Quality color photos	14
Quality black and white photos	14
Replacing print cartridges	14
4.7 Ink-backup mode	15
Ink-backup mode output	15
Exiting ink-backup mode	16
4.8 Automatic Paper-Type Sensor	16
5 Connecting to the printer	17
5.1 Printing photos from a digital camera	17
5.2 USB	17
5.3 Wireless networking	17
5.3.1 Wireless networking basics	18
Wi-Fi	18
802.11g and 802.11b	18
802.11a	18
Adapters and access points	19
Adapters	19
Access points	19
Reducing interference in a wireless network	19
Wireless network examples	20
Communication modes	20
Infrastructure mode	20
Ad hoc mode	20
Wireless network settings	21
Network name (SSID)	21
Network locations	21
Wireless security	21
Printing	22
5.3.2 Wireless network examples	22
Ad hoc networks	22
Infrastructure networks	23
Mixed wired and wireless networks	23
5.3.3 Network locations	24
Example	24
5.3.4 Network name (SSID)	25
Example	25
The printer is configured for network_1	26
The laptop is configured for network_2	26
The laptop is reconfigured for network_1	26
5.3.5 Wireless security	27
Infrastructure networks	27
Ad hoc networks (computer-to-computer)	27
Wireless security basics	27
5.3.6 Authentication and encryption	27
Authentication	28
Definition	28
Types of authentication	28
Encryption	29
Definition	29
Types of encryption	29
5.3.7 Wi-Fi Protected Access (WPA)	30
WPA is a network feature	31
Encryption	31
Configuring the printer to use WPA	31
5.3.8 Wired equivalent privacy (WEP)	31
WEP is a network feature	32
WEP keys	32
Configuring the printer to use WEP	32
5.3.9 Open system	33
Configuring the printer for an open system	33
5.3.10 Installing the printer on a wireless network	33
5.3.11 Wireless Status light	33
Signal Strength indicator	34
5.3.12 Report Page button	34
5.3.13 Network icon	35
5.3.14 Wireless radio	36
How the wireless radio works	36
Wireless Status light	36
Disabling and enabling the wireless radio	36
Disabling the wireless radio	36
Enabling the wireless radio	36
5.3.15 HP Report page	37
Printing an HP Report page	37
Selecting the language	37
Understanding the HP Report page	37
General information	37
802.11 wireless	39
Miscellaneous	40
5.3.16 Embedded Web server (EWS)	41
5.3.17 Resetting the printer to the factory default settings	42
5.3.18 Networking glossary	43
numbers	43
a	43
b	43
c	44
d	44
e	44
f	44
g	44
h	44
i	45
l	45
m	45
n	45
p	46
r	46
s	46
t	46
u	46
w	46
5.4 Wired Ethernet networking	47
5.4.1 Ethernet basics	48
Hardware	48
Hubs, switches, and routers	48
Cables	48
Network communication	49
TCP/IP	49
IP address	49
Internet connections	49
Ethernet network examples	49
Printing	49
5.4.2 Ethernet network examples	49
Shared Internet connection with a router acting as a gateway	50
Shared Internet connection with a computer acting as a gateway	50
DSL or cable Internet connection without a gateway	50
Ethernet network without an Internet connection	51
5.4.3 Installing the printer on an Ethernet network	51
5.4.4 Connecting the printer to an Ethernet network	51
5.4.5 Installing the printer software	52
Software installation	52
5.4.6 Ethernet lights	52
Link light	53
Activity light	53
6 Printing photos from a computer	55
6.1 Enhancing your photos	55
6.2 HP digital photography options	56
Description	56
6.3 Maximum dpi	57
6.4 Saving money when printing photos	58
HP Everyday Photo Paper	58
6.5 Photo print cartridge	58
Installing the photo print cartridge	58
Using the photo print cartridge	58
Storing the photo print cartridge	59
6.6 Using color settings	59
6.7 Gray photo print cartridge	60
Installing the gray photo print cartridge	60
Using the gray photo print cartridge	60
Storing the gray photo print cartridge	60
6.8 Printing black-and-white photos	60
Printing a black-and-white photo	61
Printing a color photo in black and white	61
6.9 Printing borderless photos	61
Guidelines	61
Printing	62
6.10 Storing and handling photo paper	62
Storage	63
Handling	63
6.11 Small borderless photos	63
Guidelines	63
Preparing to print	63
Printing	64
6.12 Large borderless photos	64
Guidelines	64
Preparing to print	65
Printing	65
6.13 Panoramic borderless photos	66
Guidelines	66
Preparing to print	66
Printing	67
6.14 Small photos with a white border	67
Guidelines	67
Preparing to print	67
Printing	68
6.15 Large photos with a white border	69
Guidelines	69
Preparing to print	69
Printing	69
6.16 Panoramic photos with a white border	70
Guidelines	70
Preparing to print	70
Printing	71
7 Printing other documents	72
7.1 Email	73
Guidelines	73
Preparing to print	73
Printing	73
7.2 Letters	73
Guidelines	73
Preparing to print	74
Printing	74
7.3 Documents	75
Guidelines	75
Preparing to print	75
Printing	75
7.4 Envelopes	76
Guidelines	76
Preparing to print	76
Printing	76
7.5 Postcards	77
Guidelines	77
Preparing to print	77
Printing	78
7.6 Brochures	78
Guidelines	78
Preparing to print	78
Printing	79
7.7 Greeting cards	79
Guidelines	79
Preparing to print	79
Printing	80
7.8 Transparencies	80
Guidelines	80
Preparing to print	80
Printing	81
7.9 Labels	81
Guidelines	81
Preparing to print	81
Printing	82
7.10 Index cards and other small media	82
Guidelines	82
Preparing to print	82
Printing	83
7.11 Booklets	84
Guidelines	84
Preparing to print	84
Printing	85
7.12 Posters	86
Guidelines	86
Preparing to print	86
Printing	87
7.13 Banners	87
Guidelines	87
Preparing to print	87
Printing	88
7.14 Iron-on transfers	88
Guidelines	88
Preparing to print	89
Printing	89
8 Printing tips	91
8.1 Using the 250-Sheet Plain Paper Tray Accessory	91
8.2 Setting the print order	92
8.3 Printing collated copies	93
8.4 Automatic two-sided printing	94
Printing	95
8.5 Manual two-sided printing	96
8.6 Printing multiple pages on a single sheet of paper	98
8.7 Selecting a paper type	99
Using the Automatic Paper-Type Sensor	99
Selecting a specific paper type	99
8.8 Selecting a print quality	100
8.9 Resizing a document	101
8.10 Selecting a paper source	102
8.11 Printing a borderless brochure	103
Guidelines	103
Printing	103
9 Printer software	105
9.1 Print settings	105
Mac OS X Classic	105
9.2 Page Setup dialog box	105
9.3 Print dialog box	106
9.4 Managing the printer	107
Choosing the printer	107
Setting the printer as your default printer	108
Checking the status of the printer	108
9.5 Viewing and changing the status of a print job	109
Opening the Print Status dialog box	109
Using the Print Status dialog box	109
9.6 Printing from the computer desktop	110
10 Maintenance	111
10.1 Installing print cartridges	111
Print cartridges	111
Print cartridge combinations	111
Selection numbers	111
Ink back-up mode	112
Installation instructions	112
10.2 Aligning print cartridges	115
10.3 Calibrating color	115
10.4 Automatically cleaning print cartridges	115
10.5 Manually cleaning the print cartridges	116
Gathering cleaning supplies	116
Preparing to clean	116
Cleaning instructions	116
10.6 Printing a test page	117
10.7 View estimated ink levels	117
10.8 Removing ink from skin and clothing	117
10.9 Maintaining print cartridges	118
Storing print cartridges	118
Inserting the print cartridge into the print cartridge protector	118
Removing the print cartridge from the print cartridge protector	119
10.10 Maintaining the printer body	119
10.11 Using the HP Inkjet Toolbox	119
Opening the HP Inkjet Toolbox	119
HP Inkjet Toolbox panels	120
11 Troubleshooting	121
11.1 Ethernet problems	121
Printer does not print	121
Link light	121
Activity light	122
The printer cannot be discovered	123
Cannot open the printer's embedded Web server (EWS)	123
A personal software firewall is blocking communication between the printer and the computer	123
11.2 Wireless communication problems	123
Check the Wireless Status light	124
	124
Printer's network settings do not match the settings for the network	125
Printer has the wrong network settings	125
Computer is set to the wrong network location	126
The radio signal is weak	126
Reducing interference in a wireless network	126
A personal software firewall is blocking communication between the printer and the computer	127
The Wireless Access Point filters MAC addresses	127
Printer has the wrong network settings	127
11.3 Printer is not printing	128
Verify the following	128
Check the printer lights	128
Check the printer cable connection	128
If the printer still does not print	128
11.4 Paper jam	129
Accessories?	130
11.5 Paper problems	130
Printer prints on multiple sheets at once	130
Paper weight	130
Paper is loaded improperly	130
Printer will not feed paper	130
Printer ejects the paper	130
Other paper problems	131
11.6 Print quality is poor	131
Streaks and missing lines	131
Print is faded	131
Increase the ink density	132
Blank pages print	132
Too much or too little ink appears on the page	132
11.7 Document is misprinted	133
Text and images are misaligned	133
Envelope is printed at an angle	133
Parts of the document are missing or printed in the wrong place	133
Printout does not reflect selected print settings	133
11.8 Photos are not printing correctly	133
Check the paper tray	133
Check the printer settings	134
Colors are tinted or incorrect	134
Part of the photograph is faded	135
Fading occurs on the edges of a printout	135
Fading occurs near the edges of a printout	135
11.9 Banners are not printing correctly	136
Check the paper tray	136
Check the printer settings	136
Check the software	136
11.10 Borderless printing problems	136
Guidelines	136
Part of the photograph is faded	137
Fading occurs on the edges of a printout	137
Fading occurs near the edges of a printout	137
Streaks appear in a light portion of a printout	138
Image is printed at an angle	138
Printout has an unwanted border	139
For most photo paper types	139
For photo paper with a tear-off tab	139
11.11 Error messages	140
Out of paper message	140
If the In tray or optional lower tray contains paper	140
If the In tray or optional lower tray is empty	140
The error message 'there is a problem with the print cartridges' appears	140
11.12 Printer lights are on or flashing	141
What the lights indicate	141
Wireless Status light is flashing	141
Power light is flashing	141
Resume light is flashing	141
There might be a paper jam	141
Print cartridge status light is on or flashing	141
If the light is on and not flashing	141
If the light is on and flashing	141
All lights are flashing	142
Power-cord light	142
11.13 Document prints slowly	142
Multiple software applications are open	142
Complex documents, graphics, or photographs are printing	142
Best or Maximum dpi print mode is selected	142
Printer driver is outdated	142
Two-sided documents are printing	143
Computer does not meet system requirements	143
Printer is in ink-backup mode	143
11.14 If you continue to have problems	143
12 Optional accessories	144
12.1 Automatic Two-Sided Printing Accessory (duplexer)	144
12.1.1 Installing the duplexer	145
12.1.2 Printing a booklet automatically	146
Guidelines	146
Printing	146
12.1.3 Automatic two-sided printing problems	147
Option for automatic two-sided printing cannot be selected	147
Only one side of the page prints when the two-sided printing option is enabled	148
Binding margin is in the wrong place	148
12.1.4 Automatic Two-Sided Printing Accessory specifications	148
Dimensions when attached to printer	148
Skew (second side of printed page)	148
Media weight	148
Media sizes	149
12.2 250-Sheet Plain Paper Tray Accessory	149
12.2.1 Installing the 250-Sheet Plain Paper Tray Accessory	150
12.2.2 Loading the 250-Sheet Plain Paper Tray Accessory	150
Two parts	150
Setting the paper size	151
Loading paper	153
12.2.3 250-Sheet Plain Paper Tray Accessory specifications	154
Dimensions	154
Weight	154
Media weight	154
Media sizes	154
12.3 Auto Two-Sided Print Accessory with Small Paper Tray	154
12.3.1 Installing the Auto Two-Sided Print Accessory with Small Paper Tray	155
12.3.2 Enabling the duplexer	156
12.3.3 Printing postcards	156
Guidelines	156
Preparing to print	156
Printing	157
12.3.4 Small photos	158
Guidelines	158
Preparing to print	158
Printing	159
12.3.5 Envelopes	159
Guidelines	159
Preparing to print	160
Printing	160
12.3.6 Problems with the Auto Two-Sided Print Accessory with Small Paper Tray	161
Paper jam	161
Option for automatic two-sided printing cannot be selected	163
Paper size changes when the two-sided printing option is selected	163
Binding margin is in the wrong place	163
Only one side of the page prints when the two-sided printing option is enabled	163
Colors look faded	163
12.3.7 Auto Two-Sided Print Accessory with Small Paper Tray specifications	164
Dimensions when attached to printer	164
Duplexing specifications	164
Small paper tray specifications	164
13 Specifications	166
13.1 Printer specifications	166
13.2 Environmental statement	166
Reduction and elimination	166
Recycling	166
Energy consumption	167
13.3 Print cartridge recovery	167
14 Supplies	169
14.1 Paper	169
14.2 USB cables	169
14.3 Accessories	169
Automatic Two-Sided Printing Accessory	169
Auto Two-Sided Print Accessory with Small Paper Tray	169
250-Sheet Plain Paper Tray Accessory	169