HP 9050 HP MFP Digital Sending Software v. 4 - Support Guide - Page 34

Common digital sending problems (continued) Problem Description and actions An e-mail transmission ● If you typed the e-mail address at the control panel, resend the e-mail did not arrive at the destination e-mail address message, making sure you type the address correctly and that it is in the correct format (no spaces, required @ sign, required period). ● Resend the e-mail message, making sure you use the correct name format in the From: field. This ensures that the message is not rejected and that you receive a message back if the e-mail transmission fails. ● Make sure the e-mail server is running. To do this, click the Test button on the E-mail tab in the HP MFP DSS Configuration Utility. ● Verify that digital sending e-mail configuration is correct by sending a test e-mail message to yourself. ● Check the "returned mail" message (if one was received) for the reason the e-mail message was not delivered. ● Use the HP MFP DSS Configuration Utility to adjust the maximum file size setting in the Edit dialog in the SMTP gateway to a smaller size, if the attachment was too big to transmit, or raise the maximum e-mail message size that your e-mail server accepts (see the documentation for that server). A fax transmission did ● If you typed the fax number at the control panel, resend the document, not arrive at the making sure that you type the fax number correctly. destination fax machine ● The receiving fax machine might be turned off or experiencing an error condition (such as out of paper or toner). Contact the recipient. ● The system might be busy sending other faxes or waiting to redial other faxes. The system might also have reached its maximum limit of pending fax transmissions. Wait and try again. ● Check any fax notifications that might have been returned (for example, e-mail notifications in your e-mail inbox or printed transaction reports, if these reports are available with your fax service). ● Check the activity log in the HP MFP DSS Configuration Utility for information about the transmission. ● Check any log maintained by the fax service that you are using: • LAN fax service: LAN fax server activity log • Windows 2000/XP fax: Windows event log • Internet fax: log maintained by the Internet Service Provider (ISP) for your account ● For LAN fax only, make sure HP DSS v. 4 has network access to the work folder (common folder) set in the HP MFP DSS Configuration Utility. ● Check for a notification report at the MFP, if print notification was selected. The From: address cannot be specified ● Authentication has been enabled for the MFP. Disable authentication to allow entry in the From: field. ● Configure the e-mail send option so that a default sender is not used. 28 Chapter 3 - Troubleshooting ENWW