HP 9050 HP MFP Digital Sending Software v. 4 - Support Guide - Page 43

Distributed Session Management Protocol (DSMP) error codes, HP MFP DSS Configuration Utility messages

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HP MFP DSS Configuration Utility messages (continued) Message Description and actions The license is for a previous version of this product and is not supported in the current version. You entered a license number that enables the send to e-mail feature. However, that feature is now free in your version of the product. ● Do not enter this license number. The specified LDAP server is invalid or is not running LDAP. An LDAP connection could not be established with the specified server. ● Make sure the specified server is functioning and that it is running the LDAP server. ● Make sure the correct TCP/IP port is specified in Advanced Settings. ● Make sure the specified server is available through the network. Unable to start DSS v. 4 service. You may need to reinstall the software. HP DSS v. 4 must be running before you can start the HP MFP DSS Configuration Utility. However, an attempt to start HP DSS v. 4 was unsuccessful. ● Manually start HP DSS v. 4 service by means of the Windows Control Panel. ● Restart the computer on which HP DSS v. 4 is installed. ● Uninstall and reinstall HP DSS v. 4 Unexpected failure. An unspecified error occurred while the connection with the LDAP server was being tested. ● Make sure the LDAP settings are correct. ● Restart HP DSS v. 4 ● Restart the computer on which HP DSS v. 4 is installed. User has no e-mail address The user record that was located did not contain an e-mail address. in the LDAP database. ● Make sure that the Obtain e-mail address from setting is correct. ● Make sure that the user's LDAP record contains an e-mail address. User not found in the LDAP No user record matched the search criteria that was entered. database. ● Make sure the user has a record in the LDAP database. ● Make sure the Find addresses in address book using setting is correct. ● Make sure the Search Root information is correct. ● Make sure the logon credentials are correct. Distributed Session Management Protocol (DSMP) error codes DSMP error codes Error 1-100 Description and actions These are DSMP protocol errors indicating network communication problems. ● Verify network connectivity. ● Contact an authorized HP dealer. ENWW Distributed Session Management Protocol (DSMP) error codes 37

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ENWW
Distributed Session Management Protocol (DSMP) error codes
37
Distributed Session Management Protocol (DSMP) error codes
The license <license
number> is for a previous
version of this product
and is not supported in
the current version.
You entered a license number that enables the send to e-mail feature.
However, that feature is now free in your version of the product.
●
Do not enter this license number.
The specified LDAP server
is invalid or is not
running LDAP.
An LDAP connection could not be established with the specified server.
●
Make sure the specified server is functioning and that it is running
the LDAP server.
●
Make sure the correct TCP/IP port is specified in
Advanced
Settings
.
●
Make sure the specified server is available through the network.
Unable to start DSS v.
service. You may need to
reinstall the software.
HP DSS v.
must be running before you can start the HP MFP DSS
Configuration Utility. However, an attempt to start HP DSS v.
was
unsuccessful.
●
Manually start HP DSS v.
service by means of the Windows
Control Panel.
●
Restart the computer on which HP DSS v.
is installed.
●
Uninstall and reinstall HP DSS v.
Unexpected failure.
An unspecified error occurred while the connection with the LDAP
server was being tested.
●
Make sure the LDAP settings are correct.
●
Restart HP DSS v.
●
Restart the computer on which HP DSS v.
is installed.
User has no e-mail address
in the LDAP database.
The user record that was located did not contain an e-mail address.
●
Make sure that the
Obtain e-mail address from
setting is correct.
●
Make sure that the user’s LDAP record contains an e-mail address.
User not found in the LDAP
database.
No user record matched the search criteria that was entered.
●
Make sure the user has a record in the LDAP database.
●
Make sure the
Find addresses in address book using
setting is
correct.
●
Make sure the
Search Root
information is correct.
●
Make sure the logon credentials are correct.
HP MFP DSS Configuration Utility messages
(continued)
Message
Description and actions
DSMP error codes
Error
Description and actions
1-100
These are DSMP protocol errors indicating network communication
problems.
●
Verify network connectivity.
●
Contact an authorized HP dealer.
4
4
4
4
4
4
4
4