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HP CP1515n HP Color LaserJet CP1510 Series - User Guide - Page 130

Print Monitor, Start Jobs, Software troubleshooting

UPC - 883585140374

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The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution The PPD file is corrupt. The interface cable might be defective or of poor quality. .LPROJ, where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. Delete the PPD file from the following hard-drive folder: LIBRARY/ PRINTERS/PPDS/CONTENTS/RESOURCES/.LPROJ, where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. Replace the interface cable with a high-quality cable. A print job was not sent to the product that you wanted. Cause Solution The print queue might be stopped. Restart the print queue. Open Print Monitor and select Start Jobs. The wrong product name, IP address, or Rendezvous host name is being used. Print a Configuration page (see Print information pages on page 68). Verify that the product name, IP address, or Rendezvous host name on the Configuration page matches the product name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility. An EPS file prints with incorrect fonts. Cause This problem occurs with some programs. Solution ● Try downloading the fonts that are contained in the EPS file to the product before printing. ● Send the file in ASCII format instead of binary encoding. You are unable to print from a third-party USB card. Cause This error occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB and has the appropriate USB software from Apple. ● Verify that your Macintosh operating system is Mac OS X V10.28 or later. 120 Chapter 10 Solve problems ENWW

Section	Page
Basics	11
Product comparison	12
Product features	12
Walkaround	14
Front view	14
Back and side view	14
Control-panel walkaround	15
Model and serial numbers	16
Software	17
Product software	18
Supported operating systems and printer drivers	18
Additional drivers	18
Priority for print settings	19
Open the printer driver and change the print settings	20
Remove software from Windows operating systems	21
Utilities	21
Software for Windows	21
HP ToolboxFX	21
Software for Macintosh	21
PostScript Printer Description (PPD) files	21
Configuring a product using a Macintosh	21
Status Alerts software	21
Software for networks	22
HP Web Jetadmin	22
Embedded Web server	22
Linux	22
Paper and print media	23
Understand paper and print media use	24
Supported paper and print media sizes	25
Supported paper types and tray capacity	27
Special paper or print media guidelines	28
Load paper and print media	29
I/O configuration	31
USB connection	32
Network connection	32
Network configuration	33
Set up the product and use it on the network	33
Set up a network port-connected configuration (direct mode or peer-to-peer printing)	33
Use the embedded Web server or the HP ToolboxFX	34
Set a system password	34
Use the product control panel	35
Configure the TC/IP settings	35
Manual configuration	35
Automatic configuration	35
Show or hide the IP address on the control panel	36
Set memory card sharing	36
Set automatic crossover	36
Set network services	36
Restore defaults (network settings)	37
Supported network protocols	37
TCP/IP	38
Internet Protocol (IP)	38
Transmission Control Protocol (TCP)	38
IP address	38
Configure IP parameters	39
Dynamic Host Configuration Protocol (DHCP)	39
BOOTP	39
Subnets	39
Subnet mask	39
Gateways	39
Default gateway	39
Print tasks	41
Use features in the Windows printer driver	42
Change the print driver to match the media type and size	42
Printer-driver Help	42
Cancel a print job	42
Create and use printing shortcuts in Windows	43
Print booklets	43
Print-quality settings	44
Print on special media	44
Resize documents	44
Set the print orientation	45
Use watermarks	45
Print on both sides of the page (manual duplex)	45
Print multiple pages on one sheet of paper in Windows	46
Use features in the Macintosh printer driver	47
Create and use presets in Mac OS X	47
Print a cover page	47
Print multiple pages on one sheet of paper	47
Set the color options	48
Stop a print request	49
Stop the current print job from the product control panel	49
Stop the current print job from the software program	49
Control panel	51
Understand control-panel features	52
Use the control-panel menus	54
Use the menus	54
Reports menu	55
System setup menu	56
Network config. menu	58
Service menu	59
Use the product control panel in shared environments	60
Color	61
Manage color	62
Print in Grayscale	62
Automatic or manual color adjustment	62
Manual color options	62
Color themes	63
Advanced color use	64
HP ColorSphere toner	64
HP ImageREt 3600	64
Media selection	64
Color options	64
Standard red-green-blue (sRGB)	64
Match colors	66
Use HP ToolboxFX to print the Microsoft Office Basic Colors palette	66
HP Basic Color Match tool	67
Use HP ToolboxFX to open the HP Basic Color Match tool	67
Photo	69
Insert a memory card	70
Change memory card default settings	72
Print photos directly from the memory card	73
Print a memory card index	74
PictBridge	75
Manage and maintain	77
Print information pages	78
HP ToolboxFX	79
View the HP ToolboxFX	79
Status	80
Event log	80
Alerts	81
Set up Status Alerts	81
Set up E-mail Alerts	81
Product information	81
Help	81
Device Settings	83
Device Information	83
Paper Handling	84
Printing	84
PCL5c	84
PostScript	84
Photo	84
Print Quality	85
Print Density	85
Paper Types	85
Extended Print Modes	86
System Setup	87
Service	87
Network Settings	88
Shop for Supplies	88
Other Links	88
Use the embedded Web server	89
Access the embedded Web server by using a network connection	89
Embedded Web server sections	90
Configure the product using a Macintosh	92
Manage supplies	93
Print-cartridge storage	93
HP policy on non-HP print cartridges	93
HP fraud hotline and Web site	93
Auto continue	94
Replace print cartridges	95
Work with memory	98
Product memory	98
Install memory DIMMs	98
Install memory and font DIMMs	98
Enable memory	101
Enable memory for Windows	101
Check DIMM installation	101
Clean the product	101
Upgrade firmware	101
Solve problems	103
Basic troubleshooting checklist	104
Factors that affect product performance	104
Control-panel and status-alert messages	105
Jams	111
Recover jams	111
Common causes of jams	112
Clear jams	113
Jam in tray 1	113
Jam in tray 2	114
Jam in fuser area	115
Jam in output bin	117
Print-quality problems	118
Improve print quality	118
Identify and correct print defects	118
Print-quality checklist	118
General print quality issues	119
Solve issues with color documents	123
Use HP ToolboxFX to troubleshoot print-quality problems	125
Calibrate the product	126
Performance problems	127
Product software problems	128
Macintosh problems	129
Solve problems with Mac OS X	129
Supplies and accessories	133
Order parts, accessories, and supplies	134
Order directly from HP	134
Order through service or support providers	134
Order directly through the HP ToolboxFX software	134
Part numbers	135
Service and support	137
Hewlett-Packard limited warranty statement	138
Print cartridge limited warranty statement	139
HP Customer Care	140
Online Services	140
Telephone support	140
Software utilities, drivers, and electronic information	140
HP direct ordering for accessories or supplies	140
HP service information	140
HP service agreements	140
HP ToolboxFX	141
HP support and information for Macintosh computers	141
HP maintenance agreements	142
HP Care Pack™ Services and Service Agreements	142
Extended warranty	142
Repack the product	143
Service information form	144
Specifications	145
Physical specifications	146
Operating-environment specifications	146
Electrical specifications	147
Power-consumption specifications	147
Acoustic emissions	148
Paper and print media specifications	148
Skew specifications	148
Regulatory information	149
FCC regulations	150
Environmental product stewardship program	151
Protecting the environment	151
Ozone production	151
Power consumption	151
Paper use	151
Plastics	151
HP LaserJet print supplies	151
Return and recycling instructions	152
United States and Puerto Rico	152
Multiple returns (two to eight cartridges)	152
Single returns	152
Shipping	152
Non-US returns	152
Paper	152
Material restrictions	152
Disposal of waste equipment by users in private households in the European Union	153
Material Safety Data Sheet (MSDS)	153
For more information	153
Declaration of conformity	154
Safety statements	155
Laser safety	155
Canadian DOC regulations	155
VCCI statement (Japan)	155
Power cord statement (Japan)	155
EMI statement (Korea)	155
Laser statement for Finland	156
Substances Table (China)	157

Match case Limit results 1 per page

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.

Cause

Solution

<LANG>.LPROJ

, where <lang> is the two-letter language code for

the language that you are using. If necessary, reinstall the software.

See the getting started guide for instructions.

The PPD file is corrupt.

Delete the PPD file from the following hard-drive folder:

LIBRARY/

PRINTERS/PPDS/CONTENTS/RESOURCES/<LANG>.LPROJ

where <lang> is the two-letter language code for the language that

you are using. Reinstall the software. See the getting started guide

for instructions.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

A print job was not sent to the product that you wanted.

Cause

Solution

The print queue might be stopped.

Restart the print queue. Open

Print Monitor

and select

Start Jobs

The wrong product name, IP address, or Rendezvous host name is

being used.

Print a Configuration page (see

Print information pages

on page

). Verify that the product name, IP address, or Rendezvous

host name on the Configuration page matches the product name, IP

address, or Rendezvous host name in the Print Center or Printer

Setup Utility.

An EPS file prints with incorrect fonts.

Cause

Solution

This problem occurs with some programs.

●

Try downloading the fonts that are contained in the EPS file to

the product before printing.

●

Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause

Solution

This error occurs when the software for USB printers is not

installed.

When adding a third-party USB card, you might need the Apple USB

Adapter Card Support software. The most current version of this

software is available from the Apple Web site.

When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause

Solution

This problem is caused by either a software or a hardware

component.

Software troubleshooting

●

Check that your Macintosh supports USB and has the

appropriate USB software from Apple.

●

Verify that your Macintosh operating system is Mac

OS X V10.28 or later.

120

Chapter 10

Solve problems

ENWW