HP CP1515n HP Color LaserJet CP1510 Series - User Guide - Page 9

Use HP ToolboxFX to troubleshoot print-quality problems

............................

115

Calibrate the product

.......................................................................................

116

Performance problems

.....................................................................................................................

117

Product software problems

...............................................................................................................

118

Macintosh problems

.........................................................................................................................

119

Solve problems with Mac OS X

.......................................................................................

119

Appendix A

Supplies and accessories

Order parts, accessories, and supplies

............................................................................................

124

Order directly from HP

.....................................................................................................

124

Order through service or support providers

.....................................................................

124

Order directly through the HP ToolboxFX software

.........................................................

124

Part numbers

....................................................................................................................................

125

Appendix B

Service and support

Hewlett-Packard limited warranty statement

....................................................................................

128

Print cartridge limited warranty statement

........................................................................................

129

HP Customer Care

...........................................................................................................................

130

Online Services

................................................................................................................

130

Telephone support

...........................................................................................................

130

Software utilities, drivers, and electronic information

.......................................................

130

HP direct ordering for accessories or supplies

................................................................

130

HP service information

.....................................................................................................

130

HP service agreements

...................................................................................................

130

HP ToolboxFX

.................................................................................................................

131

HP support and information for Macintosh computers

.....................................................

131

HP maintenance agreements

...........................................................................................................

132

HP Care Pack™ Services and Service Agreements

.......................................................

132

Extended warranty

...........................................................................................................

132

Repack the product

..........................................................................................................................

133

Service information form

..................................................................................................................

134

Appendix C

Specifications

Physical specifications

.....................................................................................................................

136

Operating-environment specifications

..............................................................................................

136

Electrical specifications

....................................................................................................................

137

Power-consumption specifications

...................................................................................................

137

Acoustic emissions

...........................................................................................................................

138

Paper and print media specifications

...............................................................................................

138

Skew specifications

..........................................................................................................................

138

Appendix D

Regulatory information

FCC regulations

...............................................................................................................................

140

Environmental product stewardship program

...................................................................................

141

Protecting the environment

..............................................................................................

141

Ozone production

............................................................................................................

141

Power consumption

.........................................................................................................

141

Paper use

........................................................................................................................

141

Plastics

............................................................................................................................

141

ENWW

vii

HP CP1515n HP Color LaserJet CP1510 Series - User Guide - Page 9

Appendix A, Supplies and accessories, Service and support, Specifications, Regulatory information - problems

Page 9 highlights

Section	Page
Basics	11
Product comparison	12
Product features	12
Walkaround	14
Front view	14
Back and side view	14
Control-panel walkaround	15
Model and serial numbers	16
Software	17
Product software	18
Supported operating systems and printer drivers	18
Additional drivers	18
Priority for print settings	19
Open the printer driver and change the print settings	20
Remove software from Windows operating systems	21
Utilities	21
Software for Windows	21
HP ToolboxFX	21
Software for Macintosh	21
PostScript Printer Description (PPD) files	21
Configuring a product using a Macintosh	21
Status Alerts software	21
Software for networks	22
HP Web Jetadmin	22
Embedded Web server	22
Linux	22
Paper and print media	23
Understand paper and print media use	24
Supported paper and print media sizes	25
Supported paper types and tray capacity	27
Special paper or print media guidelines	28
Load paper and print media	29
I/O configuration	31
USB connection	32
Network connection	32
Network configuration	33
Set up the product and use it on the network	33
Set up a network port-connected configuration (direct mode or peer-to-peer printing)	33
Use the embedded Web server or the HP ToolboxFX	34
Set a system password	34
Use the product control panel	35
Configure the TC/IP settings	35
Manual configuration	35
Automatic configuration	35
Show or hide the IP address on the control panel	36
Set memory card sharing	36
Set automatic crossover	36
Set network services	36
Restore defaults (network settings)	37
Supported network protocols	37
TCP/IP	38
Internet Protocol (IP)	38
Transmission Control Protocol (TCP)	38
IP address	38
Configure IP parameters	39
Dynamic Host Configuration Protocol (DHCP)	39
BOOTP	39
Subnets	39
Subnet mask	39
Gateways	39
Default gateway	39
Print tasks	41
Use features in the Windows printer driver	42
Change the print driver to match the media type and size	42
Printer-driver Help	42
Cancel a print job	42
Create and use printing shortcuts in Windows	43
Print booklets	43
Print-quality settings	44
Print on special media	44
Resize documents	44
Set the print orientation	45
Use watermarks	45
Print on both sides of the page (manual duplex)	45
Print multiple pages on one sheet of paper in Windows	46
Use features in the Macintosh printer driver	47
Create and use presets in Mac OS X	47
Print a cover page	47
Print multiple pages on one sheet of paper	47
Set the color options	48
Stop a print request	49
Stop the current print job from the product control panel	49
Stop the current print job from the software program	49
Control panel	51
Understand control-panel features	52
Use the control-panel menus	54
Use the menus	54
Reports menu	55
System setup menu	56
Network config. menu	58
Service menu	59
Use the product control panel in shared environments	60
Color	61
Manage color	62
Print in Grayscale	62
Automatic or manual color adjustment	62
Manual color options	62
Color themes	63
Advanced color use	64
HP ColorSphere toner	64
HP ImageREt 3600	64
Media selection	64
Color options	64
Standard red-green-blue (sRGB)	64
Match colors	66
Use HP ToolboxFX to print the Microsoft Office Basic Colors palette	66
HP Basic Color Match tool	67
Use HP ToolboxFX to open the HP Basic Color Match tool	67
Photo	69
Insert a memory card	70
Change memory card default settings	72
Print photos directly from the memory card	73
Print a memory card index	74
PictBridge	75
Manage and maintain	77
Print information pages	78
HP ToolboxFX	79
View the HP ToolboxFX	79
Status	80
Event log	80
Alerts	81
Set up Status Alerts	81
Set up E-mail Alerts	81
Product information	81
Help	81
Device Settings	83
Device Information	83
Paper Handling	84
Printing	84
PCL5c	84
PostScript	84
Photo	84
Print Quality	85
Print Density	85
Paper Types	85
Extended Print Modes	86
System Setup	87
Service	87
Network Settings	88
Shop for Supplies	88
Other Links	88
Use the embedded Web server	89
Access the embedded Web server by using a network connection	89
Embedded Web server sections	90
Configure the product using a Macintosh	92
Manage supplies	93
Print-cartridge storage	93
HP policy on non-HP print cartridges	93
HP fraud hotline and Web site	93
Auto continue	94
Replace print cartridges	95
Work with memory	98
Product memory	98
Install memory DIMMs	98
Install memory and font DIMMs	98
Enable memory	101
Enable memory for Windows	101
Check DIMM installation	101
Clean the product	101
Upgrade firmware	101
Solve problems	103
Basic troubleshooting checklist	104
Factors that affect product performance	104
Control-panel and status-alert messages	105
Jams	111
Recover jams	111
Common causes of jams	112
Clear jams	113
Jam in tray 1	113
Jam in tray 2	114
Jam in fuser area	115
Jam in output bin	117
Print-quality problems	118
Improve print quality	118
Identify and correct print defects	118
Print-quality checklist	118
General print quality issues	119
Solve issues with color documents	123
Use HP ToolboxFX to troubleshoot print-quality problems	125
Calibrate the product	126
Performance problems	127
Product software problems	128
Macintosh problems	129
Solve problems with Mac OS X	129
Supplies and accessories	133
Order parts, accessories, and supplies	134
Order directly from HP	134
Order through service or support providers	134
Order directly through the HP ToolboxFX software	134
Part numbers	135
Service and support	137
Hewlett-Packard limited warranty statement	138
Print cartridge limited warranty statement	139
HP Customer Care	140
Online Services	140
Telephone support	140
Software utilities, drivers, and electronic information	140
HP direct ordering for accessories or supplies	140
HP service information	140
HP service agreements	140
HP ToolboxFX	141
HP support and information for Macintosh computers	141
HP maintenance agreements	142
HP Care Pack™ Services and Service Agreements	142
Extended warranty	142
Repack the product	143
Service information form	144
Specifications	145
Physical specifications	146
Operating-environment specifications	146
Electrical specifications	147
Power-consumption specifications	147
Acoustic emissions	148
Paper and print media specifications	148
Skew specifications	148
Regulatory information	149
FCC regulations	150
Environmental product stewardship program	151
Protecting the environment	151
Ozone production	151
Power consumption	151
Paper use	151
Plastics	151
HP LaserJet print supplies	151
Return and recycling instructions	152
United States and Puerto Rico	152
Multiple returns (two to eight cartridges)	152
Single returns	152
Shipping	152
Non-US returns	152
Paper	152
Material restrictions	152
Disposal of waste equipment by users in private households in the European Union	153
Material Safety Data Sheet (MSDS)	153
For more information	153
Declaration of conformity	154
Safety statements	155
Laser safety	155
Canadian DOC regulations	155
VCCI statement (Japan)	155
Power cord statement (Japan)	155
EMI statement (Korea)	155
Laser statement for Finland	156
Substances Table (China)	157