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HP Color Inkjet cp1160 HP Color Inkjet Printer CP1160 - (English) User Guide f - Page 175

contacting hp services and support, support process

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contacting hp services and support HP Services and Support provides expert advice on using your HP printer or solving problems with your printer. support process The HP support process works most effectively if you look for help in the following order: 1. Use the onscreen User's Guide. 2. Access HP e-support. Use your Internet connection any time of the day to: • Check HP's Web support pages for product help • Send HP an email For more information, see hp e-support. 3. Contact HP support by phone during hours of operation. For more information, see hp support by phone. Support options and availability vary by product, country/region, and language. 167

Section	Page
user’s guide	2
table of contents	2
notices and acknowledgments	5
hewlett-packard company notices	5
acknowledgments	5
terms and conventions	6
terms	6
symbols	6
cautions and warnings	6
icons	7
using the onscreen user’s guide	8
getting started	9
your hp color inkjet printer cp1160	10
printer features	11
LCD panel	13
operating condition icons	14
ink cartridges	15
printheads	17
normal operation conditions	18
error messages	18
buttons and lights	19
cancel button	19
resume button and light	19
power button and light	20
infrared lens	21
paper tray	22
loading the paper tray	23
output	24
ink delivery system	25
ink cartridges	25
printheads	26
print carriage	27
automatic paper-type sensor	28
automatic two-sided printing module (duplexer)	29
installing the duplexer	29
supported paper types	31
printing with the duplexer	31
connectivity	32
USB	33
network connections	34
printing	36
using printer software with Mac OS 8.6, 9.X, and X Classic	37
Mac OS X Classic	37
choosing the printer	38
printing from the computer’s desktop	39
checking the printer status	40
using the page setup dialog box	41
using the print dialog box	42
viewing and changing the status of a print job	48
using printer software with Mac OS X	49
Mac OS X Classic	49
using the page setup dialog box	50
using the print dialog box	51
using the print center	58
printing a document	62
Mac OS 8.6, 9.X, and X Classic	63
Mac OS X	64
two-sided printing	65
Mac OS 8.6, 9.X, and X Classic	66
Mac OS X	72
using the automatic paper-type sensor	73
activating the automatic paper-type sensor	73
turning off the automatic paper-type sensor	73
plain paper	74
preparing to print	74
printing on plain paper	75
envelopes	76
printing guidelines	76
preparing to print a single envelope	76
preparing to print multiple envelopes	77
printing the envelopes	78
transparencies	79
printing guidelines	79
preparing to print	79
printing transparencies	80
labels	81
printing guidelines	81
preparing to print	81
printing labels	82
index cards and other small media	83
printing guidelines	83
preparing to print a single index card and other small media	83
preparing to print multiple index cards and other small media	83
printing index cards and other small media	85
photographs	87
printing guidelines	87
preparing to print	87
printing photographs	88
greeting cards	89
printing guidelines	89
preparing to print	89
printing greeting cards	90
posters	91
printing guidelines	91
preparing to print	91
printing posters	92
banners	93
printing guidelines	93
preparing to print	93
printing banners	94
iron-on transfers	95
printing guidelines	95
preparing to print	95
printing iron-on transfers	96
infrared printing	97
not available in Mac OS X	97
printing from a PowerBook	97
infrared printing with a Palm device	98
maintenance	99
replacing ink cartridges	100
LCD panel messages	100
selection number	101
replacing an ink cartridge	102
replacement alternatives	105
hp supplies	105
non-hp ink cartridges	105
refilled ink cartridges	105
overriding the ink level gauge	106
maintaining ink cartridges	108
expired ink cartridges	109
ink cartridge selection numbers	110
replacing printheads	111
LCD panel messages	111
selection number	112
replacing a printhead	113
cleaning printheads	117
printhead selection numbers	118
maintaining the printer body	119
printer case exterior	119
printer interior	119
print carriage rod	119
handling and storage	119
using the hp inkjet utility	120
Mac OS 8.6 and 9.X	121
Mac OS X	122
troubleshooting	123
LCD panel error messages	124
ink cartridge icons are flashing	125
printhead icons are flashing	126
printer diagram	127
ink delivery system	128
diagnostic page	129
printing a diagnostic page	130
ink cartridge information	131
printhead information	132
printer is not printing	135
ink cartridge needs to be replaced	136
printheads need to be replaced	136
paper problems	137
ink delivery system not working	141
conflicting USB cable connections	144
problems with printouts	145
print quality is poor	146
document is printed off-center or at an angle	149
parts of the document are missing or printed in the wrong place	149
printout does not reflect new print settings	149
photos are not printing correctly	150
banner does not print correctly	151
printer is too slow	153
multiple software applications are open	154
complex documents, graphics, or photographs are printing	154
automatic paper type-option is enabled	155
two-sided documents are printing	155
printer software is outdated	155
computer does not meet system requirements	156
a printhead may be failing	156
two-sided printing problems	157
paper jam occurs inside the automatic two-sided printing module	158
option for two-sided printing cannot be selected	160
paper size changes when the two-sided printing option is selected	161
binding margin is in the wrong place	161
only one side of the page prints when the two-sided printing option is selected	163
communication error	164
local connection	165
network connection	166
infrared printing problems	167
printer stopped printing	168
printer is taking too long to print	169
single Palm Pilot calendar appointment prints	170
printer hardware problems	171
printer door time out	172
printer does not turn on	173
hp services and support	174
contacting hp services and support	175
support process	175
hp e-support	176
hp support by phone	177
obtaining hp repair	182
obtaining a warranty extension	182
hp printer and software limited warranty statement	183
hp inkjet printhead and ink cartridge product warranty information	187
hp inkjet products limited warranty	187
warranty period	187
hp inkjet supplies warranty limitations	187
install-by date	187
returning an hp inkjet product	187
using non-hp inkjet products	187
hp inkjet product recovery program	188
supplies and accessories	189
supply and accessory part numbers	190
paper and media part numbers	192
how to order	194
specifications	195
printer specifications	196
hp color inkjet printer cp1160	196
automatic two-sided printing module specifications	202
infrared printing specifications	204
minimum printing margins	205
system requirements	207
environmental statement	208
reduction and elimination	208
recycling	208
energy consumption	210
regulatory notices	211
hewlett-packard company	211
note	212
LED indicator statement	212