HP Color LaserJet Enterprise CP4020 Service Manual - Page 386

Table 3-14 Control-panel messages (continued) Description Recommended action 59.F0 ERROR Transfer alienation failure 60.02 ERROR Tray 2 is not lifting correctly. 60.03 ERROR Tray 3 is not lifting correctly. 1. Verify that the ITB is installed. 2. Reconnect the primary-transfer disengagement sensor J19, and connector J128 on the DC controller PCA . 3. Run the sensor test in the sensor monitor mode to verify that the primary transfer disengagement sensor is functioning properly. If not, replace the primary transfer disengagement sensor. 4. Perform the alienation drive component test in the DIAGNOSTICS menu. If not, replace the fuser motor. See Fuser motor on page 200. 1. Reconnect connector J115 on the DC controller PCA and the intermediate connector J58. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Tray-pickup drive assembly on page 178. 3. Reconnect connector J56 of the lifter motor. Also check J107 on the DC controller PCA. 4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly on page 173. 1. Reconnect connector J408 on the paper deck controller PCA and the intermediate connector J11. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Pickup assembly (optional paper feeder) on page 226. 3. Reconnect connector J15 of the lifter motor. Also check J407 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly (optional paper feeder) on page 230. 354 Chapter 3 Solve problems ENWW