HP Color LaserJet Enterprise CP4020 Service Manual - Page 415
Clear paper jams, Common causes of jams
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Clear paper jams Common causes of jams The product is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See the product user guide. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed. You are using paper that has already passed through a product Do not use paper that has been previously printed on or copied. or copier. An input tray is loaded incorrectly. Remove any excess paper from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. The paper is skewed. The paper is binding or sticking together. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it. Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the input tray. The paper is removed before it settles into the output bin. Reset the product. Wait until the page completely settles in the output bin before removing it. During two-sided printing, you removed the paper before the Reset the product and print the document again. Wait until the second side of the document was printed. page completely settles in the output bin before removing it. The paper is in poor condition. Replace the paper. The internal tray rollers are not picking up the paper. If the paper is heavier than 220 g/m2 (58 lb), it might not be picked from the tray. The rollers are worn. Replace the rollers. The paper has rough or jagged edges. Replace the paper. The paper is perforated or embossed. Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. ENWW Clear paper jams 383