HP Color LaserJet Pro 4201-4203cdn User Guide 1 - Page 109

The network does not appear in the wireless networks list, The wireless network is not functioning

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The network does not appear in the wireless networks list If the network does not appear in the wireless networks list, try these solutions. ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning If the wireless network is not functioning, try these solutions. 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For macOS, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the router IP address. c. If the window displays round-trip times, the network is working. 4. Make sure that the router or printer connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer. Perform a wireless network diagnostic test From the printer control panel, you can run a diagnostic test that provides information about the wireless network settings. 1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial. 2. Rotate the dial to select Reports, and then press the dial. 3. Rotate the dial to select Wi-Fi Network Test Results, and then press the dial. 4. Rotate the dial to return to the top of the menu, select Print, and then press the dial. The printer prints a test page that shows test results. Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. 100 Chapter 6 Solve problems

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The network does not appear in the wireless networks list
If the network does not appear in the wireless networks list, try these solutions.
●
Make sure the wireless router is turned on and has power.
●
The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
If the wireless network is not functioning, try these solutions.
1.
Make sure that the network cable is not connected.
2.
To verify if the network has lost communication, try connecting other devices to the network.
3.
Test network communication by pinging the network.
a.
Open a command-line prompt on your computer.
●
For Windows, click
Start
, click
Run
, type
cmd
, and then press
Enter
.
●
For macOS, go to
Applications
, then
Utilities
, and open
Terminal
.
b.
Type
ping
followed by the router IP address.
c.
If the window displays round-trip times, the network is working.
4.
Make sure that the router or printer connects to the same network that the computer connects to.
a.
Print a configuration page.
b.
Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c.
If the numbers are not the same, the devices are not connecting to the same network.
Reconfigure the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the
wireless network settings.
1.
At the printer control panel, rotate the control dial to select the
Menu
option, and then press the dial.
2.
Rotate the dial to select
Reports
, and then press the dial.
3.
Rotate the dial to select
Wi-Fi Network Test Results
, and then press the dial.
4.
Rotate the dial to return to the top of the menu, select
Print
, and then press the dial.
The printer prints a test page that shows test results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
●
Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt
radio signals.
100
Chapter 6
Solve problems