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HP Color LaserJet Pro 4201-4203cdn User Guide 1 - Page 73

Solve problems, Customer support, Control panel help system, option, and then press the dial. Then

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6 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorlj4201-4203. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Customer support Find support contact options for your HP printer. Table 6-1 HP support options Support option Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Contact information Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. http://www.hp.com/support/colorlj4201-4203 www.hp.com/go/carepack www.register.hp.com Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, rotate the control-panel dial to the Menu option, and then press the dial. Then rotate the dial to select Help and press the dial. Tips for using the online Help: ● For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by rotating the dial. 64 Chapter 6 Solve problems

Section	Page
Printer overview	10
Warning icons	10
Potential shock hazard	11
Printer views	11
Printer front view	11
Printer back view	12
Control panel view	13
Printer specifications	15
Technical specifications	15
Supported operating systems	16
Mobile printing solutions	17
Printer dimensions	17
Power consumption, electrical specifications, and acoustic emissions	19
Operating-environment range	19
Printer hardware setup and software installation	19
Paper trays	20
Load paper to Tray 1 (multipurpose tray)	20
Load Paper to Tray 1 (multipurpose tray)	20
Tray 1 paper orientation	22
Load paper to Tray 2	23
Load paper to Tray 2	23
Tray 2 paper orientation	25
Load paper to Tray 3 (optional accessory)	26
Load paper to Tray 3 (optional accessory)	27
Tray 3 paper orientation	28
Load and print envelopes	29
Print envelopes	29
Envelope orientation	30
Supplies, accessories, and parts	32
Dynamic Security Enabled Printers	32
Order supplies, accessories, and parts	32
Ordering	32
Supplies and accessories	33
Customer self-repair parts	34
Configure the HP toner-cartridge-protection supply settings	35
Introduction	35
Enable or disable the Cartridge Policy feature	35
Enable or disable the Cartridge Protection feature	38
Replace the toner cartridges	40
Toner cartridge information	41
Remove and replace the toner cartridges	43
Print	48
Use HP Smart to print from the cloud	48
Print tasks (Windows)	48
How to print (Windows)	48
Automatically print on both sides (Windows)	49
Manually print on both sides (Windows)	49
Print multiple pages per sheet (Windows)	50
Select the paper type (Windows)	50
Additional print tasks	50
Print tasks (macOS)	51
How to print (macOS)	51
Automatically print on both sides (macOS)	51
Manually print on both sides (macOS)	51
Print multiple pages per sheet (macOS)	52
Select the paper type (macOS)	52
Additional print tasks	53
Store print jobs on the printer to print later or print privately	53
Introduction	53
Before beginning	53
Set up job storage	53
Disable or enable the job storage feature	54
Create a stored job (Windows)	55
Create a stored job (macOS)	55
Print a stored job	56
Delete a stored job	57
Information sent to printer for Job Accounting purposes	57
Mobile printing	57
Introduction	57
Wi-Fi Direct printing (wireless models only)	57
AirPrint	59
Android embedded printing	59
Print from a USB flash drive	59
Introduction	59
Print USB documents	60
Manage the printer	61
Use HP Smart applications	61
Change the printer connection type (Windows)	61
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)	62
Open the HP Embedded Web Server (EWS) from a web browser	62
Embedded Web Server menus	62
Configure IP network settings	64
Printer sharing disclaimer	64
View or change network settings	64
Rename the printer on a network	65
Manually configure IPv4 TCP/IP parameters from the control panel	65
Link speed and duplex settings	66
Printer security features	67
Introduction	67
Assign or change the system password using the Embedded Web Server	67
Energy-conservation settings	68
Print with EconoMode	68
Set the Sleep Mode setting	68
Set the Shutdown Mode setting	68
Set the Disable Shutdown setting	69
HP Web Jetadmin	69
Dynamic Security Enabled Printers	69
Update the firmware	70
Method one: Update the firmware using the control panel	70
Method two: Update the firmware using the Embedded Web Server	70
Method three: Update the firmware using the HP Printer Update utility	71
Solve problems	73
Customer support	73
Control panel help system	73
Restore the factory-set defaults	74
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	74
Change the “Very Low” settings	75
Order supplies	75
Printer does not pick up paper or misfeeds	76
Introduction	76
The printer does not pick up paper	76
The printer picks up multiple sheets of paper	78
Clear paper jams	80
Paper jam locations	80
Experiencing frequent or recurring paper jams?	81
13.02 Jam error in Tray 1	82
13.03 Jam error in Tray 2	85
13.10.yz, 13.11.yz, 13.13.yz Jam error in the output bin	88
13.08, 13.09, 13.14, or 13.15 Jam error in the rear door	88
Jam error in the fuser output	90
Resolving print quality problems	91
Introduction	91
Troubleshoot print quality	92
Troubleshoot image defects	97
Solve wired network problems	105
Introduction	105
Poor physical connection	105
The computer is using the incorrect IP address for the printer	105
The computer is unable to communicate with the printer	106
The printer is using incorrect link and duplex settings for the network	106
New software programs might be causing compatibility problems	106
The computer or workstation might be set up incorrectly	106
The printer is disabled, or other network settings are incorrect	106
Solve wireless network problems	107
Introduction	107
Wireless connectivity checklist	107
The printer does not print after the wireless configuration completes	108
The printer does not print, and the computer has a third-party firewall installed	108
The wireless connection does not work after moving the wireless router or printer	108
Cannot connect more computers to the wireless printer	108
The wireless printer loses communication when connected to a VPN	108
The network does not appear in the wireless networks list	109
The wireless network is not functioning	109
Perform a wireless network diagnostic test	109
Reduce interference on a wireless network	109
Service and support	111
HP limited warranty statement	111
UK, Ireland, and Malta	112
Austria, Belgium, Germany, and Luxemburg	113
Belgium, France, and Luxemburg	113
Italy	114
Spain	115
Denmark	115
Norway	115
Sweden	116
Portugal	116
Greece and Cyprus	116
Hungary	117
Czech Republic	117
Slovakia	117
Poland	118
Bulgaria	118
Romania	118
Belgium and the Netherlands	119
Finland	119
Slovenia	119
Croatia	120
Latvia	120
Lithuania	120
Estonia	120
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	121
Long life consumable and maintenance kit limited warranty statement	121
Dynamic Security Enabled Printers	122
HP policy on non-HP supplies	122
HP anticounterfeit Web site	122
Data stored on the toner cartridge	123
End User License Agreement	123
Customer self-repair warranty service	127
Customer support	128
Environmental product stewardship program	129
Protecting the environment	129
Ozone production	129
Power consumption	129
Toner consumption	129
Paper use	130
Plastics	130
HP LaserJet print supplies	130
Paper	130
Material restrictions	130
Battery information	130
Disposal of waste equipment by users (EU, UK, and India)	131
Electronic hardware recycling	131
Brazil hardware recycling information	131
WEEE (Turkey)	132
Chemical substances	132
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	132
SEPA Ecolabel User Information (China)	132
The regulation of the implementation on China energy label for printer, fax, and copier	132
Restriction on Hazardous Substances statement (India)	133
Substances Table (China)	134
Material Safety Data Sheet (MSDS)	134
EPEAT	134
Substances Table (Taiwan)	135
For more information	135
Regulatory information	137
Regulatory statements	137
Regulatory model identification numbers	137
European Union & United Kingdom Regulatory Notice	137
FCC regulations	138
Canada - Industry Canada ICES-003 Compliance Statement	138
VCCI statement (Japan)	138
Power cord instructions	138
Power cord statement (Japan)	139
Laser safety	139
Laser statement for Finland	139
Nordic Statements (Denmark, Finland, Norway, Sweden)	140
GS statement (Germany)	140
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	141
Taiwan BSMI USB Port (Walk-up) statement	141
Product stability	141
Wireless statements	142
European regulatory notice	142
Belarus	142
FCC compliance statement—United States	142
Australia statement	143
Brazil: (Portuguese)	143
Canadian statements	143
Products with 5 GHz Operation Industry of Canada	143
Exposure to Radio Frequency Radiation (Canada)	143
European Regulatory Notice	144
China CMIIT Wireless Statement	144
Notice for use in Japan	144
Notice for use in Russia	144
Mexico statement	144
Taiwan statement	144
Taiwan NCC statement	144
Thailand Wireless Statement	145
Vietnam Telecom wireless marking for ICTQC Type approved products	145