HP Color LaserJet Pro 4201-4203cdn User Guide 1 - Page 81
Experiencing frequent or recurring paper jams?, Trays, Paper Size, Tools, Troubleshooting
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Experiencing frequent or recurring paper jams? Follow the steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the tray is configured for the correct paper size and type on the printer control panel. Adjust paper settings if necessary. a. At the printer, rotate the control panel dial to select the Menu option, and then press the dial. b. Rotate the dial to select Trays, and then press the dial. c. Rotate and press the dial to select the tray from the list. d. Rotate and press the dial to select Paper Size, and then select the size of paper that is in the tray. e. Rotate and press the dial to select Paper Type, and then select the type of paper that is in the tray. 3. Turn the printer off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the printer: a. At the printer, rotate the control panel dial to select the Menu option, and then press the dial. b. Rotate the dial to select Tools, and then press the dial. c. Rotate and press the dial to select the following items: i. Troubleshooting ii. Print Quality iii. Cleaning Page 5. Print a configuration page to test the printer: a. At the printer, rotate the control panel dial to select the Menu option, and then press the dial. b. Rotate the dial to select Tools, and then press the dial. c. Rotate and press the dial to select the following items: i. Reports ii. Status Reports iii. Configuration Report d. Rotate the dial to select Print at the top of the list of reports,and then press the dial to print the Configuration Page. If none of these steps resolves the problem, the printer might need service. Contact HP customer support. 72 Chapter 6 Solve problems