HP Cp1700 Service Manual - Page 224

product troubleshooting and issue resolution symptom cause solution Unexpected printer shutdown •= No power supply •= Printer overheate d 1. Ensure that the power cord is connected firmly to the printer and a working outlet. 2. Check if power cord is defective. 3. Ensure that the printer is turned on and the color of the POWER light on the LCD panel of the printer is green. 4. Restart the printer. 1. Check the printer vents. 2. Ensure that the vents are not covered and the printer is in a cool, dry location. printer status symptom Blank page printed Wrong fonts printed Jagged text cause solution •= Printhead problems •= Incorrect driver •= Media mispick issue •= Fonts in document are non-standard or customized Use of non-standard fonts 1. Check that the tape is removed from the printheads. 2. Check for empty ink cartridges. 3. Check that the paper is wide enough. 4. Check the parallel port on the computer. 5. Check that application print preview (if any) is correct. 6. Check that the correct printer driver is selected. 1. Check the fonts used. 2. Check the available fonts. 3. Check whether the font that is incorrectly printed is a TrueType font. 1. Check the chosen font type 2. Check the font type of the software 3. Check the bitmap image of text print quality issues 4 - 28 hp confidential support