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HP Cp1700 Service Manual - Page 30

service and support, web links, telephone support, support pack options - driver download

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service and support support pack options region Europe North America description HP warranty extension, 3-year, next day unit exchange HP warranty extension, 1-year, next day unit exchange HP warranty extension, 2-year, next day unit exchange HP warranty extension, 3-year, next day unit exchange available support pack options part number H3678A H3685E H3684E H3683E web links Information about products, ordering, setting up, and using printers, downloading printer drivers, technical support, and details about the e-services, personal services, and business services. •=http://www.hp.com HP main web page. Contains information about the products, technical support, and details about the e-services, personal services, and business services offered by HP •=http://www.hp.com/cposupport Contains information about ordering, setting up, and using printers, and downloading printer drivers. •=http://www.software.hp.com HP Software Depot. Printer driver upgrades for maximizing printer operations •=http://www.hp.com/go/partsinfo HP SPI/HP Part Surfer. A web-based solution for obtaining the latest parts information for HP products •=http://cvseesc.cv.hp.com Requires a user name and password •=http://ijbuwww.cv.hp.com/techmktg Requires access to the HP intranet •=http://snserver.mayfield.hp.com Service Notes Web Page telephone support Before making a call, print a diagnostic page from the Toolbox utility or the LCD panel and then fill in the following information for the Customer Care Center representative. Printer model Serial number of the printer Brand and model of the computer Version of printer software Printer driver CPU speed Tour of the product hp confidential 1 - 29

Section	Page
Service Guide	1
Module 1.pdf	5
key selling points	6
available options	6
quality	6
media flexibility	6
low printing costs	7
unique product features	8
localization	9
foot print	10
hp color inkjet printer cp1700/ hp color inkjet printer cp1700ps	10
hp color inkjet printer cp1700d	10
top of the printer	11
front of the printer	12
rear of the printer	13
controls	14
auto-duplex unit	15
product specifications	16
model numbers	16
serial number location	16
printer description	16
printer features	17
software compatibility	17
system requirements	18
warranty	23
product certifications	23
Accessories, User Replaceable Parts, Supplies and Manuals	25
hardware accessories	25
user replaceable components	25
supplies and manuals	25
Manuals	28
upgrades	29
service and support	30
web links	30
telephone support	30
calling from elsewhere in the world	32
support	33
customer sends unit directly to HP for Exchange or Repair	33
customer sends/takes unit to at HP Bench	33
other support offerings	34
warranty	36
repair and warranty information	36
duration of warranty period	36
Extent of limited warranty	36
Limitations of Warranty	37
Limitations of Liability	37
Local Law	37
Module 2.pdf	44
contents of the box	45
printer	50
components on the basis of the types of SKUs	50
steps to unpack the printer	50
optional tray 2	51
Steps to unpack Tray 2	51
auto-duplex unit	52
Steps to unpack the auto-duplex unit	52
overall setup procedure	53
check the box contents	53
unpack the printer and install tray 2	53
install the auto-duplex unit	54
turn on the printer	54
install ink cartridges	55
install printheads	55
load paper	56
install the printer software	58
connect the interface cable	58
set the LCD language	59
set the LCD language using the LCD panel	59
set the LCD language using the Toolbox	59
install tray 2	62
Steps to install tray 2	62
install the auto-duplex unit	63
Steps to install the auto-duplex unit	63
hp JetDirect print server	64
hp JetDirect print server	64
differences between hp JetDirect 200m and hp JetDirect 250m	64
install ink cartridges	65
identifying the part numbers and part names of ink cartridges	65
installing ink cartridges	65
guidelines for maintaining ink cartridges	66
identifying the expiration dates	67
install printheads	68
identifying the part numbers and part names of printheads	68
installing printheads	68
guidelines for maintaining printheads	72
identifying the expiration dates	72
media type matrix	73
paper capacity and weight matrix	74
guidelines for loading paper	75
extend tray 1 or tray 2	76
Steps to extend tray 1 or tray 2	76
load the front and rear manual feed	77
load the front manual feed	77
load the rear manual feed	77
scrubber utility	79
connectivity options	80
print a demo page	81
print a demo page	81
print a double-sided demo page	81
install the printer software	83
printer software	83
steps to install the printer software	83
contents of the software CD ROM	87
identifying the contents of the software CD ROM	87
languages supported by CD 1	87
languages supported by CD 2 for Windows and Mac drivers	88
startup page of the CD browser	89
software installation requirements	90
software installation requirement in Windows	90
software installation requirement in Macintosh	90
install the Macintosh printer software	91
install the printer software for Mac OS X	91
install the printer software for Mac OS other than Mac OS X	91
install the software on DOS	92
DOS software installation steps	92
install the printer software using the add printer wizard	94
install the printer software for local printing using the add printer wizard	94
browse documentation	101
register product	102
customization utility	103
copy the printer software to a floppy disk or hard drive	103
copy printer software to a network drive	104
optional software	105
quick tour	106
test the software installation	107
uninstall printer software	108
uninstall the printer software using the uninstaller in Windows	108
uninstall the printer software using the Add printer wizard in Windows	109
uninstall the printer software in the Mac operating system	112
install the software on DOS	113
installing the software on DOS	113
install the printer software using the add printer wizard	115
install the printer software for local printing using the add printer wizard	115
optional software	121
establish a network connection using the LIO module	122
install a network printer on a client computer	122
hp file expansion utility	123
establish a network connection using the LIO module	124
setup issues	125
paper handling	127
identifying the printer paper paths	127
loading paper	127
printing on special media	131
Module 3.pdf	144
control panel	144
infrared lens	144
paper input and output trays	144
LCD panel	145
canceling a print job	146
canceling a print job by using the LCD panel	146
canceling a print job by using the printer icon on the desktop	146
internal diagnostic tests	147
printing a Diagnostic page	147
printing a self-test page	147
displaying printhead health	148
printing using IR connectivity	149
media and tray compatibility	150
identifying the printer paper paths	150
paper types supported by the printer	150
printing on special media	151
printing on thick paper by using the rear manual feed	153
printing on transparencies	155
printing on custom-size paper	156
cleaning the printer	159
printer cleaning procedure	159
cleaning the printer	162
cleaning and maintaining printheads	165
level-one cleaning	165
level-two cleaning	167
level-three cleaning	168
cleaning printheads by using the Toolbox	169
aligning printheads by using the Toolbox	170
replacing printheads	172
maintaining ink cartridges	179
printer cartridge maintenance procedure	179
changing default hardware settings	183
software features and functions overview	184
printer driver features	186
performing duplexing	186
creating handouts	187
creating a booklet	188
tiling pages	188
creating and using watermark	189
creating banners	190
enlarging or reducing documents	190
advanced features	191
changing default software settings	192
changing the default printer settings	192
changing print settings for the current document	192
troubleshooting usage issues	193
power light of the printer blinks amber and green, alternately	193
printer takes a long time to print	193
troubleshooting paper jams	194
clearing paper jam by opening the top cover	194
clearing paper jam in tray 1	194
clearing paper jam in tray 2	195
clearing paper jam in rear access panel	195
print quality troubleshooting	196
poor print quality	196
meaningless characters printed	196
Module 4.pdf	200
flashing firmware / upgrades	201
controls	202
LCD messages	203
messages that do not require action	203
key driver improvements	207
ADI driver	207
driver/SKU matrix	207
windows XP statement	209
driver features	210
troubleshooting process	212
diagnostic tests	213
introduction	213
Instructions	213
Output - LCD Panel	213
Output - printout	214
double-sided demo page	215
align printheads	215
list of available tests	216
self diagnostic page	217
paper path calibration data	218
NVRAM contents	218
technical diagnostic page	219
spot sensor check	220
skew test - econofast mode - A size - tray 1	220
skew test - econofast mode - A size - tray 2	221
skew test - econofast mode - B size - tray 1	221
skew test - econofast mode - B size - tray 2	221
skew test - normal mode - A size - tray 1	221
skew test - normal mode - A size - tray 2	221
nozzle pattern	221
EDD diagnostic information	221
tests with no output	222
continuous H pattern	222
continuous color H pattern	222
pen recovery level 1	222
pen recovery level 2	222
pen recovery level 3	222
purge RIDS tubes	222
disable purge RIDS	222
continuous pick: main	223
continuous pick: 2nd	223
continuous pick: main duplex	223
continuous pick: 2nd duplex	223
product troubleshooting and issue resolution	224
diagnostic test : output - LCD panel	227
diagnostic test : output - printout	227
escalation and support by region	229
Module 5.pdf	233
Diagnostic Test : Output - LCD Panel	233
exploded view	235
repair flowchart	238
high failure rate parts	239
crew parts	240
Assy. Cleanout Trough SVC - C8108-67036	240
Assy. Tray main - C8108-67044	240
Assy. Output tray - C8108-67045	240
non V-coded parts	241
2nd bin SVC - C8108-67052	241
Assy. Door Main - C8108-67020	241
Assy. Access Door - C8108-67022	242
Cover LIO SVC - C8108-67014	242
Duplexer SVC - C8108-67053	242
Assy. Pick Roller SVC - C8108-67039	243
Case Left SVC - C8108-67016	243
Case Right SVC - C8108-67017	244
Bezel SVC - C8108-67015	244
Cover Key panel - C8108-67018	245
Assy. Lightpipe SVC and PCA Key panel - C8108-67021 & C8108-67007	245
Assy. Case Main SVC - C8108-67019	246
PCA Assy. Logic SVC - C8108-67005	247
PCA Power Supply SVC - C8108-67004	247
Assy. USB SVC- C8108-67006	248
PCA Duplexer Interconnect - C8108-67031	249
Assy. Service Station - C8108-67011	249
Assy. Ink Supply Station - C8108-67013	250
Base Absorber/Basin SVC - C8108-67003	251
Bottom Cover - Main Case SVC - C8108-67023	252
Holder-raceway/hanger SVC and Assy. Replaceable IDS SVC - C8108-67024 & C8108-67012	252
Encoder Strip - C8108-67010	253
troubleshooting power-on problems	255
troubleshooting printer initialization problems	258
troubleshooting LCD messages	260
print media problems	262
print media	262
troubleshooting the demo page	264
troubleshooting the demo page	265
troubleshooting paper eject problems	266
troubleshooting paper eject problems	267
error codes	268
troubleshooting problems with parts	272
troubleshooting unusual noises	274
troubleshooting setup issues	276
troubleshooting paper jams	278
print quality troubleshooting	279
troubleshooting power-on problems	279
troubleshooting printer initialization problems	280
troubleshooting print media problems	281
troubleshooting the demo page	282
troubleshooting paper eject problems	283
troubleshooting unusual noises	284
troubleshooting printer status	284
troubleshooting print quality issues	284
troubleshooting incorrect / incomplete content	285
troubleshooting connectivity problems	285