HP Deskjet 3810/3820 HP Deskjet 3820 Series printers - (English) Windows User' - Page 69

troubleshooting problems with the tri-color or black print cartridge, problem, solution

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1. tri-color cartridge problem icon 2. black cartridge problem icon 3. tri-color cartridge low-ink icon 4. black cartridge low-ink icon 5. cartridges OK icon 6. black indicator arrow troubleshooting problems with the tri-color or black print cartridge If the black arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. Perform the following tasks to correct the problem: problem The print cartridge is missing Both print cartridges are installed, but the printer is not printing solution Insert both the black and tri-color print cartridges 1. Remove and reinsert the print cartridges. 2. If there is still a problem, verify that the correct print cartridges are installed. See print cartridges for part numbers. 3. Replace the print cartridges if the problem persists. See replacing print cartridges for directions.

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1. tri-color cartridge problem icon 2. black cartridge problem icon
3. tri-color cartridge low-ink icon 4. black cartridge low-ink icon
5. cartridges OK icon 6. black indicator arrow
troubleshooting problems with the tri-color or black print cartridge
If the black arrow points to a print cartridge problem icon, the print cartridge is either
missing, improperly installed, defective, or is the wrong print cartridge for the printer.
Perform the following tasks to correct the problem:
problem
solution
The print cartridge
is missing
Insert both the black and tri-color print
cartridges
Both print
cartridges are
installed, but the
printer is not
printing
1.
Remove and
reinsert the print
cartridges
.
2.
If there is still a problem, verify
that the correct print cartridges
are installed.
See
print cartridges
for part numbers.
3.
Replace the print cartridges if the
problem persists.
See
replacing
print cartridges
for directions.