HP Deskwriter 600 DeskWriter 600 User's Guide - Not Orderable - Page 60
The HP PrintMonitor is obscured. Select the HP
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SECTION FIVE Symptom Solution The printer name does not appear in the page setup dialog box. The printer is not selected in the Chooser. Select the printer in the Chooser as described on page 16. The installation of the printer software was unsuccessful. Close any screen saver or other software applications that are open and running in the background. Restart the computer. Reinstall the printer software using the installation instructions in Section 1. The printer icon does not appear in the Chooser. The printer software did not install correctly. Make sure the printer driver is installed within the Extensions folder in the System Folder. The network printer icon appears in the Chooser, but no names appear. AppleTalk is inactive. Turn on AppleTalk by clicking the Active button in the Chooser. The network is improperly connected. Make sure that you are using the proper network cables and that they are connected properly to each device. See the discussion Connecting the Printer Cable on page 6. "Please bring HP PrintMonitor to the front." is displayed in a dialog box. The HP PrintMonitor is obscured. Select the HP PrintMonitor from the Application menu at the right side of the menu bar. When the HP PrintMonitor appears, another dialog box appears that describes the current printing problem and how to fix it. Follow the instructions given. "The printer is not responding. Make sure it is properly connected and turned on. Click OK to continue or Cancel to terminate printing." is displayed in a dialog box. The printer is not communicating with the computer. Check that the printer is properly connected to the computer as described in Section 1. Also make sure the printer is turned on. Then click OK to continue with the prior printing instruction. If the problem persists, check that the printer is selected in the Chooser. Then check the cable between the printer and the computer. To cancel the prior printing instruction, click Cancel. "The serial port is already open or in use." is displayed in a dialog box. After about five seconds, this message disappears and an applicationdependent message such as "TeachText is unable to print this document. Make sure you've selected a printer." appears. The port is currently being used by a device (such as a modem) other than the printer. Check that you have selected the correct port and that the printer is attached to the port selected in the Chooser. Restart the computer. Then resend the document. 56