HP Deskwriter 600 DeskWriter 600 User's Guide - Not Orderable - Page 69

IF YOU HAVE A PRINTING PROBLEM Contacting Customer Support The information presented earlier in this section suggests solutions to common problems. If your printer is not operating properly and these suggestions do not solve your problem, try using the following support services to obtain assistance. 24 Hour Support Information Phone (800) 333-1917 to access either HP Audio-Tips or HP FIRST Fax, our 24-hour automated support services. Audio-Tips provides pre-recorded help messages on common questions, as well as information on other resources within HP to get you the help you need. Selected messages can be faxed to you for future reference. HP FIRST Fax will deliver detailed support information on common software applications, and troubleshooting tips for your HP product. You may access this service from any touch tone phone and request up to three documents per call. These documents will be sent to the fax of your choice within minutes. Electronic Information Services For 24-hour access to information over your modem: • HP Download Service - Our electronic download service is available 7 days a week, 24 hours a day for your convenient access to HP printer drivers, product information, and troubleshooting hints. Call (208) 344-1691. Set your communications software to N,8,1. • CompuServe - Printer drivers and interactive sharing of technical information are available on CompuServe's HP Peripherals forum (GO HPPER). To subscribe, call CompuServe, Inc., (800) 524-3388 and ask for representative #51. (This is not operated by HP.) • Internet - Printer drivers, product and support information can be obtained via HP's anonymous FTP site at 192.6.71.2 or ftp-boi.external.hp.com which is available to anyone with FTP access to the Internet. Access through the World-Wide Web is at: URL http://www.hp.com/home.html 65