HP Digital Sender Flow 8500 User Guide 1 - Page 6

9 Troubleshooting ...83 Scan errors ...83 Basic troubleshooting tips ...84 Installation problems ...85 Initialization or hardware problems 85 Check the Ethernet connection 85 Check that the product has power 86 Reset the product ...86 The product has paused or shut down 86 The product is displaying a "pause" message on the touch screen 86 I received an e-mail indicating that the product has shut down 86 Paper feeding problems ...87 Paper jamming, skewing, misfeeds, or multiple-page feeds 87 Scanning fragile originals 87 Paper does not feed from the product 87 Originals are curling up in the document output tray 88 The bottom of the scanned image is cut off 88 The scanned images have streaks or scratches 88 An item loaded in the document input tray jams repeatedly 88 Clear jams from the paper path 89 The product has stopped working correctly 90 Solve e-mail problems ...90 Validate the SMTP gateway address 90 Validate the LDAP gateway address 91 Solve network problems ...91 Restore factory settings ...92 Contact HP Support ...92 10 Specifications and warranty 93 Product specifications ...93 Document feeder specifications 93 Environmental specifications ...94 Certificate of Volatility ...94 Volatile memory ...94 Non-volatile memory 94 Hard disk drive memory 95 Regulatory model number ...95 Environmental product stewardship program 95 Protecting the environment 95 Plastics ...95 Energy information 95 vi ENWW