HP ENVY 110 User Guide - Page 38

Set as Default, System and Security - fax

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Solve a problem Chapter 10 a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Make sure the correct product is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer. d. Try using your product again. 5. Restart the print spooler. To restart the print spooler NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. a. Depending upon your operating system, do one of the following: Windows 7 • From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. • Double-click Services. • Right-click the Print Spooler, and then click Properties. • On the General tab, next to Startup type, make sure that Automatic is selected. • If the service is not already running, under Service status, click Start, and then click OK. Windows Vista • From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. • Double-click Services. • Right-click the Print Spooler service, and then click Properties. • On the General tab, next to Startup type, make sure that Automatic is selected. • If the service is not already running, under Service status, click Start, and then click OK. Windows XP • From the Windows Start menu, right click My Computer. • Click Manage, and then click Services and Applications. • Double-click Services, and then select Print Spooler. • Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct product is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer. d. Try using your product again. 6. Restart the computer. 7. Clear the print queue. To clear the print queue NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. 36 Solve a problem

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a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b
.
Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c
.
If the wrong product is set as the default printer, right-click the correct product and select
Set as Default
Printer
.
d
.
Try using your product again.
5.
Restart the print spooler.
To restart the print spooler
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this issue.
Click here to go online for more information
. Otherwise, follow the steps below.
a
.
Depending upon your operating system, do one of the following:
Windows 7
•
From the Windows
Start
menu, click
Control Panel
,
System and Security
, and then
Administrative
Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler
, and then click
Properties
.
•
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
•
If the service is not already running, under
Service status
, click
Start
, and then click
OK
.
Windows Vista
•
From the Windows
Start
menu, click
Control Panel
,
System and Maintenance
,
Administrative
Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler service
, and then click
Properties
.
•
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
•
If the service is not already running, under
Service status
, click
Start
, and then click
OK
.
Windows XP
•
From the Windows
Start
menu, right click
My Computer
.
•
Click
Manage
, and then click
Services and Applications
.
•
Double-click
Services
, and then select
Print Spooler
.
•
Right-click
Print Spooler
, and click
Restart
to restart the service.
b
.
Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c
.
If the wrong product is set as the default printer, right-click the correct product and select
Set as Default
Printer
.
d
.
Try using your product again.
6.
Restart the computer.
7.
Clear the print queue.
To clear the print queue
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this issue.
Click here to go online for more information
. Otherwise, follow the steps below.
Chapter 10
36
Solve a problem
Solve a problem