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HP ENVY 110 User Guide - Page 39

Resolve print quality issues, Resolve copy and scan issues, Clear a paper jam - manual

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Solve a problem a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your product to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. If the above solutions do not resolve the problem, click here for more online troubleshooting. Resolve print quality issues Find the latest information and help for print quality problems with your HP ENVY 110 series, online: Click here to go online for more information. Resolve copy and scan issues Find the latest information and help for copying and scanning problems with your HP ENVY 110 series, online: • Learn how to troubleshoot copy failures. Click here to go online for more information. • Learn how to troubleshoot scan failures. Click here to go online for more information. Clear a paper jam Clear a paper jam. To clear a paper jam 1. Press the Cancel button on the control panel to try to clear the jam automatically. If this does not work, clear the paper jam manually. 2. Locate the paper jam by lifting open the printer access door. Clear jam from input/output area • Gently pull the paper out. Close the access door. Clear a paper jam 37

Section	Page
Contents	3
HP ENVY 110 e-All-in-One D411 series Help	5
Get to know the HP ENVY 110 series	7
Printer parts	7
Control panel features	8
How do I?	11
Print	13
Print photos	13
Print photos from a memory card	13
Print photos saved on your computer	14
Print documents	14
Print labels and envelopes	15
Select Print Media	16
Load media	16
Recommended papers for photo printing	17
Recommended papers for printing and copying	18
Tips for print success	18
Copy and scan	21
Copy text or mixed documents	21
Scan to a computer, USB drive, or memory card	23
Tips for copy and scan success	24
Use Web Services	25
Print from anywhere with HP ePrint	25
Your printer is protected	25
How to get started with ePrint	25
Print Apps	26
Visit the HP ePrintCenter website	26
Send and receive faxes with eFax	27
Set up the printer for faxing (required)	27
Send a fax	28
Receive a fax	28
Fax Settings	28
Fax Issues and Questions	28
Work with cartridges	29
Check the estimated ink levels	29
Replace the cartridges	29
Order ink supplies	31
Clean cartridges	31
Clean for back of page ink smearing	31
Clean paper feed	31
Cartridge warranty information	32
Tips for working with ink	32
Connectivity	33
Add the HP ENVY 110 series to a network	33
WiFi Protected Setup (WPS)	33
Wireless with a router (infrastructure network)	34
Install the software for a network connection	34
Tips for setting up and using a networked printer	35
Solve a problem	37
Get more help	37
Unable to print	37
Resolve print quality issues	39
Resolve copy and scan issues	39
Clear a paper jam	39
Troubleshooting print carriage jams	40
HP support	41
Register your printer	41
HP support by phone	41
Phone support period	42
Placing a call	42
After the phone support period	42
Additional warranty options	42
Technical information	43
Notice	43
Specifications	43
Environmental product stewardship program	46
Eco-Tips	46
Paper use	46
Plastics	46
Material safety data sheets	46
Recycling program	47
HP inkjet supplies recycling program	47
Power consumption	47
Auto Power-Off	47
Set the Energy Save Mode	48
Disposal of waste equipment by users in private households in the European Union	49
Chemical Substances	50
Battery disposal in the Netherlands	50
Battery disposal in Taiwan	50
Attention California users	50
EU battery directive	51
Regulatory notices	51
Regulatory model identification number	52
FCC statement	52
VCCI (Class B) compliance statement for users in Japan	53
Notice to users in Japan about the power cord	53
Notice to users in Korea	53
Noise emission statement for Germany	53
European Union Regulatory Notice	53
Regulatory wireless statements	54
Exposure to radio frequency radiation	55
Notice to users in Brazil	55
Notice to users in Canada	55
Notice to users in Taiwan	55
European Union Notice	56