HP ENVY 110 User Guide - Page 42

Phone support period, Placing a call, After the phone support period, Additional warranty options - software

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Solve a problem Chapter 10 Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP ENVY 110 e-All-in-One D411 series) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP ENVY 110 series at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. 40 Solve a problem

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Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support
.
Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•
Product name (HP ENVY 110 e-All-in-One D411 series)
•
Serial number (located on the back or bottom of the product)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support
.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site:
www.hp.com/support
. Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP ENVY 110 series at additional costs. Go to
www.hp.com/support
,
select your country/region and language, then explore the services and warranty area for information about the
extended service plans.
Chapter 10
40
Solve a problem
Solve a problem