HP ENVY x2 - 15t-c000 HP ENVY x2 Detachable PC Maintenance and Service Guide
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- HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 1
HP ENVY x2 Detachable PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2014 Document Part Number: 769173-001 Product notice This guide describes features - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes parts that should only be accessed by an authorized service provider. Accessing parts described in the chapter titled, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty. iii - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 6
vi Safety warning notice - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 7
components ...17 Miscellaneous parts ...20 Sequential part number listing ...20 5 Removal and replacement procedures preliminary requirements 23 Tools required ...23 Service considerations ...23 Plastic parts ...23 Cables and connectors ...23 Drive handling ...24 Grounding guidelines ...24 vii - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 8
damage ...24 Packaging and transporting guidelines 25 Workstation guidelines 25 Equipment guidelines ...26 6 Removal and replacement procedures for Authorized Service Provider parts 27 Component replacement procedures ...28 Connecting the tablet to the keyboard base 28 Rear cover ...29 Vibration - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 9
9 Backing up, restoring, and recovering ...63 Creating recovery media and backups (select models only 63 Creating HP Recovery media (select models only 63 Using Windows tools ...64 Restore and recover (select models only) ...64 Recovering using HP Recovery Manager (select models only 65 What you - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 10
x - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 11
GHz, 4-MB L3 cache, 4.5 W) Intel Integrated SoC Wildcat Point LP Internal graphics Intel HD graphics 5300 2D/3D Graphics Supports HD playback, streaming, and recording @ 1080p 30fps processors Supports DirectX11 39.6-cm (15.6-in), FHD, anti-glare, LED (1920×1080), slim 3.2-mm. UWVA, IPS, 220 nits 39 - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 12
WLAN Tablet: Headphone/mic-in combo jack DC-in port Pogo-pin (9 PIN) docking connector (to thin keyboard cover or audio dock) HDMI v1.4 supporting: up to 1920x1080 @ 60Hz USB 3.0 (2) Thin Keyboard Cover: Pogo-pin (9 PIN) docking connector (to tablet) Audio Dock: Hot Plug / Unplug and auto detect for - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 13
Category Serviceability Description Windows 8.1 Standard, 64 bit End-user replaceable parts: AC adapter 3 - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 14
2 External component identification Right side Component (1) Magnetic pen holder (2) USB 3.0 ports (2) (3) HDMI port (4) AC adapter light (5) Power connector Description Holds the digitizer pen (select models only) magnetically to the tablet for temporary storage. IMPORTANT: To prevent - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 15
a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the tablet speakers are disabled. NOTE: Be - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 16
Display Component (1) Speakers (2) (2) Internal microphones (2) (3) Webcam light (4) Webcam (5) Windows button Description Produce sound. Record sound. On: The webcam is in use. Records video and captures photographs. Some models allow you to video conference and chat online using - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 17
Front Component (1) Power button Rear Component (1) Docking port Description ● When the tablet is off, press the button to turn on the tablet. ● When the tablet is on, press the button briefly to initiate Sleep. ● When the tablet is in the Sleep state, press the button briefly to exit Sleep. - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 18
. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. 8 Chapter 2 External component identification - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 19
Adjusting the tablet stand You can adjust the tablet stand to position the tablet at different angles. ▲ To adjust the tablet stand, pull the stand out and move it up or down to position the tablet. NOTE: The tablet stand can open at angles from 110° (minimum) to 163° (maximum). Adjusting the tablet - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 20
when you troubleshoot system problems or travel internationally with the tablet. IMPORTANT: All labels described in this section are located on the bottom of the tablet under the tablet stand. ● Service label-Provides important information to identify your tablet. When contacting support, you will - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 21
3 Using the keyboard base Your tablet includes a full-size, detachable Bluetooth keyboard base for easy navigation. After the keyboard base is paired, you can use the keyboard base either attached or detached from the tablet. IMPORTANT: Before you can use your keyboard base, you must pair the - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 22
button on an external mouse. Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the right button on an external mouse. Holds the digitizer pen (select models only). Component (1) (2) Caps lock light - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 23
Turning on the keyboard base To turn on the keyboard base: 1. If you have not already removed the keyboard label, remove the keyboard label (1) from the keyboard. 2. Slide the power switch (2) to the left to turn on the keyboard base. The battery light (3) blinks when the keyboard base needs to be - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 24
Pairing the keyboard base If you did not pair your keyboard base during the initial tablet setup, you can pair your keyboard base through Bluetooth settings. IMPORTANT: Before you can use your keyboard base, you must pair the keyboard base with the tablet to establish a connection. 1. Turn on the - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 25
Folding the keyboard base as a cover The keyboard base can fold into a cover to protect the entire tablet display. Using the keyboard base keys The keyboard base allows you to type, select items, scroll and to perform the same functions as you do using touch gestures. You can quickly access - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 26
Hardware Diagnostics (UEFI) on page 57 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. After to your tablet. Help and Support also provides automated troubleshooting tools and access to support. f2 Decreases the screen brightness - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 27
parts catalog Tablet components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet components 17 - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 28
Item (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) (21) Component Recess cover Rear cover (includes hinge, hinge cover, antenna, stand cover, recess cover, and screws) Heat sink Vibration board (includes cable) Speaker Kit (includes left and right - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 29
Item (22) (23) (24) (25) Component NOTE: Clean bench required to assemble with display. Display panel (raw) NOTE: Clean bench required to assemble with display. Display bezel (includes bezel and touchscreen glass) NOTE: Clean bench required to assemble with display. Synaptics Active Pen Keyboard - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 30
Miscellaneous parts Description Screw Kit Hard Drive Hardware Kit (includes insulator bracket and cable) Adapters HDMI to VGA adapter RJ-45 to USB adapter AC adapter, 45-W AC adapter, non-slim, nPFC Power cords (1.0 m) For use in Australia For use in Denmark For use in Europe, the Middle East, and - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 31
Spare part number Description 783093-001 Display bezel (includes bezel and touchscreen glass) NOTE: Clean bench required to assemble with display. 783094-001 Display cable 783095-001 Power connector NOTE: Clean bench required to assemble with display. 783097-001 Hard Drive Hardware Kit ( - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 32
Spare part number Description 783115-001 System board for use with non-Windows 8 models with an Intel Core M-5Y70 processor and 8 GB of system memory (includes processor and replacement thermal material) 783115-501 System board for use with Windows 8 Standard models with an Intel Core M-5Y70 - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 33
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 34
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 35
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 36
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 37
Only HP authorized service providers should perform be removed, replaced, or loosened when servicing the computer. Make special note of and length of warranty, are on the service tag at the bottom of your computer. complete and current information on supported parts for your computer, go to http:// - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 38
. NOTE: To remove the tablet from the keyboard base, pull the tablet away from the keyboard base. 28 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 39
Rear cover Description Rear cover (includes hinge, hinge cover, antenna, stand cover, recess cover, and screws) Recess cover (plastic strip above stand) Spare part number 783092-001 790022-001 Before disassembling the tablet, follow these steps: 1. Shut down the keyboard dock. If you are unsure - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 40
4. Remove the five Phillips PM2.0×3.0 screws (2) from under the stand, and remove the two Phillips PM2.0×3.0 screws (3) from the bottom of the tablet. 30 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 41
5. To avoid damaging the rear cover, HP recommends using suction cups to grip and remove the cover. If available, place the computer into a jig to hold it in place, and then use a suction cup on only the rear cover to remove it. If a tool is not available to hold the computer in place, use suction - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 42
suction cup to remove it (3). If necessary, use the same procedure to remove the bottom suction cup. 32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 43
Vibration board Description Vibration board (includes cable) Spare part number 783106-001 Before removing the vibration board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 44
audio/SD board and cable from the tablet (3). Reverse this procedure to install the audio/SD board. 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 45
Battery Description 3-cell, 50-WHr, 4.45-AH battery Spare part number 767069-006 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 46
, and then remove the board and cable from tablet (3). Reverse this procedure to install the POGO board. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 47
Display cable Description Display cable Spare part number 783094-001 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 48
the heat sink to the system board, and then lift the heat sink off the system board (2). 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 49
2. Thermal paste is used on the heat sink (1) and on the processor on the system board (2). Reverse this procedure to install the heat sink. Hard drive Component 500-GB, 5400-rpm, hybrid hard drive with 16 GB SSD 500-GB, 5400-rpm, hybrid hard drive with 8 GB SSD Hard Drive Hardware Kit (includes - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 50
(2), and then remove the bracket from the hard drive (3). Reverse this procedure to install the hard drive. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 51
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter_US Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) Spare part number - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 52
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 53
Webcam Description Webcam (includes cable) Spare part numbers 783117-001 Before removing the webcam: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 54
the speaker cable to the tablet (2). 6. Remove the speaker cable from its routing path in the tablet (3). 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 55
7. Remove the right speaker from the tablet (4). Reverse these procedures to install the speakers. Component replacement procedures 45 - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 56
remove the board and cable from the tablet (4). Reverse this procedure to install the power button board. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 57
Volume board Description Volume board (includes cable) Spare part number 783104-001 Before removing the volume board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 58
the tape that secures the board to the tablet (4), and then remove the board (5) from the tablet. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 59
Reverse this procedure to install the touch screen board. Antennas Description Antennas Spare part number 783091-001 Before removing the antennas, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 60
cable (2): Touch board cable (3): Volume board cable (4): Card reader/audio board cable (5): Webcam cable (6): Left speaker cable 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 61
2. Disconnect the following cables from the system board: (1): Hard drive cable (2): Battery cable (3): Card reader/audio board cable (4): POGO board cable (5): Display cable (6): Vibration board cable (7): Power connector cable 3. Remove the six broadhead Phillips PM 2.0x2.0 screws (1) that secure - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 62
5. Lift the system board (4) out of the tablet. Reverse this procedure to install the system board. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 63
Power connector NOTE: Clean bench required to assemble with display. Description Power connector NOTE: Clean bench required to assemble with display. Spare part number 783095-001 Before removing the power connector, follow these steps: 1. Shut down the computer. If you are unsure whether the - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 64
3. Remove the power connector cable (3). Reverse this procedure to install the power connector. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 65
Display panel NOTE: Clean bench required to assemble display components. Description Display assembly (includes display panel, bezel, touchscreen glass, touchscreen control board with cable, middle frame, power connector, screws, foam, and tape) Display panel (raw) NOTE: Clean bench required to - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 66
from atop the display (2). 3. Separate the raw panel from the bezel (3). Reverse this procedure to install the display panel. For service engineers or field service engineers only: Depending on regional repair strategies, the repair of the touch panel for some platforms may require a piece-part - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 67
contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates tap Exit, tap Exit Discarding Changes, and then follow the on-screen instructions. Starting Setup Utility (BIOS) 57 - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 68
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 69
HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English Click the UEFI Download link, and then select Run. Option 2: Support and Drivers page-Provides downloads for a specific product for earlier and later - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 70
8 Specifications Computer specifications Metric U.S. Dimensions: tablet Width 412.56 mm 16.24 in Depth 243.35 mm 9.58 in Height 14.9 mm 0.59 in Weight 1830 g 4.04 lb Dimensions: keyboard Width 414.56 mm 16.32 in Depth 245.35 mm 9.66 in Height 5.6 mm 0.22 in Weight 625 g - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 71
39.6-cm (15.6-in) display specifications Dimensions Height Vertical Depth Diagonal Weight Color depth Luminance, white Brightness Pixel resolution Pitch Format Configuration Backlight Surface treatment Total power consumption Viewing angle Metric U.S. 359.5 mm 207.7 mm 3.2 mm 39.6-cm 320 g 6 bit - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 72
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 62 Chapter 8 Specifications - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 73
, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your tablet from support. See the Worldwide Telephone Numbers booklet included with the tablet. You can also find contact information from the HP website. Go to http://www - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 74
Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Support. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● On select models, if you need to correct a problem - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 75
the tablet. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 76
Start screen, type recovery, select Recovery Manager, and then select HP Recovery Environment. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 77
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 78
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 79
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 80
16 decrease screen brightness 16 Help and Support 16 identifying 11 increase screen brightness 16 keyboard computer specifications 60 connector, power 4 connectors, service considerations 23 D deleted files, restoring 64 problems 66 starting 66 HP Recovery media creating 63 recovery 66 70 Index - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 81
L labels Bluetooth 10 Microsoft Certificate of Authenticity 10 regulatory 10 serial number 10 service 10 wireless certification 10 WLAN 10 left TouchPad button, identifying 12 lights AC adapter media 66 starting 66 supported discs 63 system 65 USB flash drive 66 using HP Recovery media 64 Index 71 - HP ENVY x2 - 15t-c000 | HP ENVY x2 Detachable PC Maintenance and Service Guide - Page 82
considerations 23 service labels locating 10 serviceability, product description 3 slots memory card reader 5 Speaker Kit removal 44 spare part number 18, 21, 44 speakers, identifying 6 specifications computer 60 display 61 hard drive 62 static-shielding materials 26 supported discs, recovery
HP ENVY x2 Detachable PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.