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HP EliteBook 745 Maintenance and Service Guide - Page 15

Category, Description, Operating system, Preinstalled, Restore Media, Web-only support, Serviceability

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Table 1-1 Product components and their descriptions (continued) Category Description Operating system Preinstalled Windows® 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Professional 64 Windows 10 Professional 64 Chinese Market Windows 10 Professional 64 StF MSNA Standard Windows 10 Professional 64 StF MSNA Plus Windows 10 Professional 64 StF MSNA Strategic FreeDOS 3.0 Restore Media Windows 10 Driver DVD Windows 10 Driver USB Windows 10 Professional 64-bit OS DVD Windows 10 Professional 64-bit OS USB Certified Microsoft WHQL Web-only support Windows 10 Enterprise 64 Windows 10 Professional 64 CBB 1803 Serviceability End user replaceable parts AC adapter 5

Section	Page
Product description	11
Components	17
Right	17
Left	19
Display	20
Keyboard area	21
Touchpad	21
Lights	22
Buttons, speakers, and fingerprint reader	23
Special keys	25
Hot keys (select products only)	26
Bottom	26
Front	27
Labels	28
Illustrated parts catalog	30
Computer major components	30
Display assembly subcomponents	33
Plastics Kit	34
Cable Kit	35
Miscellaneous parts	36
Removal and replacement procedures preliminary requirements	39
Tools required	39
Service considerations	39
Plastic parts	39
Cables and connectors	39
Drive handling	40
Workstation guidelines	40
Electrostatic discharge information	40
Generating static electricity	41
Preventing electrostatic damage to equipment	41
Personal grounding methods and equipment	42
Grounding the work area	42
Recommended materials and equipment	42
Packaging and transporting guidelines	43
Removal and replacement procedures for Customer Self-Repair parts	44
Component replacement procedures	44
Preparation for disassembly	44
Bottom cover	44
Solid-state drive (SSD)	46
Memory modules	47
WLAN/Bluetooth combo card	48
WWAN module	50
Keyboard	52
Removal and replacement procedures for authorized service provider parts	55
Component replacement procedures	55
Battery	56
Heat sink assembly	58
RTC battery	61
USB board	62
RJ-45 board with bracket	63
Power button board	64
Speaker assembly	65
Touchpad	66
Touchpad button board	68
NFC module	69
Smart card reader	70
Fan	71
System board	73
Fingerprint reader assembly	76
Display assembly	77
Top cover	87
Interpreting system validation diagnostic front panel LEDs and audible codes	88
Computer Setup (BIOS), TPM, and HP Sure Start	90
Using Computer Setup	90
Starting Computer Setup	90
Navigating and selecting in Computer Setup	90
Restoring factory settings in Computer Setup	90
Updating the BIOS	91
Determining the BIOS version	91
Downloading a BIOS update	91
Changing the boot order using the f9 prompt	92
TPM BIOS settings (select products only)	92
Using HP Sure Start (select products only)	93
Using HP PC Hardware Diagnostics	94
Using HP PC Hardware Diagnostics Windows (select products only)	94
Downloading HP PC Hardware Diagnostics Windows	94
Downloading the latest HP PC Hardware Diagnostics Windows version	95
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	95
Installing HP PC Hardware Diagnostics Windows	95
Using HP PC Hardware Diagnostics UEFI	95
Starting HP PC Hardware Diagnostics UEFI	96
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	96
Downloading the latest HP PC Hardware Diagnostics UEFI version	96
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	96
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	97
Downloading Remote HP PC Hardware Diagnostics UEFI	97
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	97
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	97
Customizing Remote HP PC Hardware Diagnostics UEFI settings	97
Backing up, restoring, and recovering	99
Backing up information and creating recovery media	99
Using Windows tools	99
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	99
Restoring and recovery	100
Restoring, resetting, and refreshing using Windows tools	100
Recovering using HP Recovery media	100
Changing the computer boot order	100
Using HP Sure Recover (select products only)	101
Specifications	102
Computer specifications	102
35.6 cm (14.0 in) display specifications	103
M.2 PCIe solid-state drive specifications	104
M.2 SATA solid-state drive specifications	105
Power cord set requirements	106
Requirements for all countries	106
Requirements for specific countries and regions	107
Statement of memory volatility	109
Nonvolatile memory usage	111
Questions and answers	113
Using HP Sure Start (select models only)	114
Recycling	115

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Table 1-1

Product components and their descriptions (continued)