HP EliteDesk 800 G5 Maintenance and Service Guide

HP EliteDesk 800 G5 Manual

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  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP EliteDesk 800 G5 SFF
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 2
    the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 4
    iv Safety warning notice
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 5
    cleaning safety precautions 13 Cleaning the computer case ...13 Cleaning the keyboard ...14 Cleaning the monitor ...14 Cleaning the mouse ...14 Service considerations ...14 Tools and software requirements ...15 Screws ...15 Cables and connectors ...15 Hard drives ...15 Lithium coin cell battery
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    Optional rear port ...54 Fan sink ...55 Fan ...58 Processor ...59 Power supply ...60 Speaker ...61 System board ...62 System board callouts ...65 Changing from desktop to tower orientation ...66 5 Troubleshooting without diagnostics ...67 Safety and comfort ...67 Before you call for technical
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    password jumper ...116 Clearing and resetting the BIOS ...118 9 Using HP PC Hardware Diagnostics ...119 Using HP PC Hardware Diagnostics Windows (select products only 119 Downloading HP PC Hardware Diagnostics Windows 119 Downloading the latest HP PC Hardware Diagnostics Windows version 120 vii
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    Windows by product name or number (select products only 120 Installing HP PC Hardware Diagnostics Windows 120 Using HP PC Hardware Diagnostics UEFI ...120 Starting HP PC Hardware Diagnostics UEFI 121 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 121 Downloading the latest
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 9
    Index ...139 ix
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 10
    x
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    to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation. See Changing from desktop to tower orientation on page 66. Standard configuration features 1
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    Front panel components 1 Slim optical drive (optional) 6 USB port with HP Sleep and Charge 2 SD card reader (optional) 7 Audio-out (headphone , there is a problem with the computer and it is displaying a diagnostic code. See the Maintenance and Service Guide to interpret the code. 2
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    camera, activity tracker, or smartwatch. NOTE: Your model may have additional optional ports available from HP. When a graphics card is installed in one of the system board slots, the video these numbers available for use when contacting customer service for assistance. Rear panel components 3
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    and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item (1) (2) (3) (4) (5) (6) (7) Description Access panel Power
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    × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth processor Intel Core i9-9900K processor Intel Core i7-9700 processor Computer major components 5
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    Intel Core i5-9600K processor Intel Core i5-9500 processor Intel Core i3-9300 processor Intel Core i3-9100 processor Intel Core i7-8700 processor Intel Core i7-8700K processor Intel Core i5-8600 processor Intel Core i5-8600K processor Intel Core i5-8500 processor Intel Core i3-8033 processor
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    Item Description Printer port, PCIe x1 card (20) SATA data cable, 6 inch, 2 straight ends SATA data cable, 6 inch, 2 straight ends (RF solution) SATA data cable, 6 inch, 1 straight end, 1 angled end SATA data cable, 6 inch, 1 straight end, 1 angled end (RF solution) (21) SATA power cable
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    Miscellaneous parts Description HP USB-Type C-to-USB Type-A Hub SATA drive power cable DisplayPort cable DVI monitor cable Adapters DisplayPort-to-VGA DisplayPort-to-DVI DisplayPort-to-HDMI 2.0
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    Description USB, premium USB, antimicrobial USB/PS2, washable USB, hardened USB, grey USB, heath care, wired Power cord Miscellaneous parts 9
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    the procedures and precautions described in this chapter is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source from plastic tube 7,500 V 3,000 V 400 V 400 V 15,000 V 5,000 V 800 V 700 V 35,000 V 12,000 V 6,000 V 2,000 V 10 Chapter 3 Routine care,
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    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB (printed circuit board) Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,
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    materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 23
    the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can
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    on page 13. When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 13 before body, follow the procedures in Cleaning the computer case on page 13. Service considerations Keep these considerations in mind during the disassembly and assembly of the
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 25
    is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part caught or snagged by parts being removed or replaced. IMPORTANT: When servicing this computer, be sure to place cables in their proper location
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    chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium Always use an HP-approved SATA 6.0 Gbps cable as it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 27
    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat
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    operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly See Routine in the Standby or Suspend modes. Always disconnect the power cord before servicing a unit. 3. Disconnect all external devices from the computer CAUTION: Beware
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    Access panel 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Slide the access panel release lever to the left (1) so that it locks into place. Then slide the access panel back (2) and lift it off the computer (3). To install the access panel, reverse the removal
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    Front bezel 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Lift up the three tabs on the top of the bezel (1), and then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal
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    Slim optical drive bezel blank On some models, a bezel blank covers the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 32
    that the dust collected on the filter does not impede air flow through the computer. NOTE: The optional front bezel dust filter is available from HP. To remove, clean, and replace the dust filter: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. To remove the dust
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    System board connections Refer to the following illustration and table to identify the system board connectors for your model. Table 4-1 System board connectors Item System board connector System board label 1 PCI Express ×16 downshifted to ×4PCIEXP a ×4 2 PCI Express ×1 ×1PCIEXP2 3 PCI
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    memory modules (DIMMs). The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 128 GB of memory configured in a high-performing dual-channel mode. The maximum single-module
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    GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4 GB runs as dual-channel and 1 GB runs as single-channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. IMPORTANT: You must disconnect the power cord
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    5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black
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    , one PCI Express ×16 expansion socket, and one PCI Express ×16 expansion socket that is downshifted to a ×4 socket. NOTE: The PCI Express sockets support only low profile cards. You can install a PCI Express ×1, ×4, ×8, or ×16 expansion card in the PCI Express ×16 socket. For dual graphics card
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    b. If you are removing a PCI Express ×1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card (1) straight up then away from the inside of the chassis (2) to remove it. Be sure not to scrape the card against other
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    c. If you are removing a PCI Express ×16 card, pull the retention arm on the back of the expansion socket away from the card (1) and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card (2) straight up then away from the inside of the chassis (3) to
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    8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket
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    Drives For a list of available drives, see Computer major components on page 4. Drive positions Table 4-2 Drive positions Drive positions 1 3.5-inch secondary hard drive bay 2 3.5-inch primary hard drive bay 3 2.5-inch hard drive bay 4 9.5 mm slim optical drive bay NOTE: The drive configuration on
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    IMPORTANT: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, be
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    4. Push the green release latch on the right rear side of the drive toward the center of the drive (1), and then slide the drive forward and out of the bay (2). Installing a 9.5 mm slim optical drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the
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    5. Slide the optical drive through the front bezel all the way into the bay (1) so that the latch on the rear of the drive locks into place (2). 6. Connect the power cable and data cable to the rear of the drive. 7. Connect the opposite end of the data cable to one of the light-blue SATA connectors
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    3. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive. 4. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, lift the rear of the drive up (2), and then slide the front of the drive back and lift it out of the
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    5. Remove the four mounting screws (two on each side) from the old drive. You need these screws if you install a new drive. 36 Chapter 4 Removal and replacement procedures
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    from the old hard drive to the new hard drive. If you are adding a second 3.5-inch hard drive, you can purchase extra mounting screws from HP. ● Install four silver-and-blue 6-32 mounting screws (two on each side of the drive). ● You can also install a 2.5-inch hard drive into a 3.5-inch drive
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    - Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the drive. 38 Chapter 4 Removal and replacement procedures
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    - Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket). 4. Align the mounting screws on the front of the hard drive with the slots on the drive cage and press the front of the drive down and forward into the bay (1). Then press the rear of the
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    5. Connect the power cable (1) and data cable (2) to the rear of the hard drive. NOTE: If the 3.5-inch hard drive is the primary drive, connect the other end of the data cable to the dark-blue SATA connector on the system board labeled SATA0. If it is a secondary hard drive, connect the other end of
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    Drive cage Rotate the drive cage to remove and install a 2.5-inch hard drive, and to access components underneath. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Rotate the drive cage to its upright position.
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    Removing a 2.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Rotate the drive cage to its upright position (Drive cage on page 41). 4. Disconnect the power cable (1) and data cable (2) from
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    20). 4. Install four black-and-blue M3 mounting screws (two on each side of the drive). NOTE: M3 metric mounting screws can be purchased from HP. When replacing a drive, transfer the four mounting screws from the old drive to the new drive. 5. Rotate the drive cage to its upright position (Drive
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    6. Align the mounting screws on the drive with the J-slots on the sides of the drive bay. Press the drive into the drive bay, and then slide the drive forward until it locks in place. 7. Connect the power cable (1) and data cable (2) to the rear of the hard drive. NOTE: If the 2.5-inch hard drive is
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 55
    Removing and installing an M.2 SSD storage card NOTE: There are two M.2 SSD sockets on the system board. The computer supports 2230 and 2280 M.2 SSD cards. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3.
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    6. To install an M.2 SSD card, slide the pins on the card into the system board connector while holding the card at approximately a 30° angle (1). Press the other end of the card down (2), and then secure the card with the screw (3). 7. Rotate the drive cage back down to its normal position (Drive
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    WLAN module The WLAN module installs into a connector on the system board. For a list of available WLAN modules, see Computer major components on page 4. To remove the WLAN module: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access
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    Hood lock The hood lock is secured to the back of the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Disconnect the cable from the system board connector labeled HLCK (1), and then remove the cable
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    Card reader The card reader is secured to the front of the computer behind the bezel. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the cable
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    Antennas The wireless antennas are secured to both the front and back of the computer behind. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 61
    9. Remove the Torx T15 screw (2) that secures the antenna to the front of the chassis (2), and then pull the antenna off the chassis and the cable out of the chassis (3). To install the antennas, reverse the removal procedure. Antennas 51
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    Air duct The air duct sits over the fan sink. Air ducts are available for models that use up to a 65 W processor and models that use a 95 W processor. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Up to 65 W
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    Option board An option board can be installed near the back of the system board that provides an additional connector on the rear I/O panel. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the two
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    Optional rear port The optional rear port is attached to the rear of the chassis with two screws. To remove the optional rear port: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the air duct (Air duct
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    Fan sink IMPORTANT: The bond between the fan sink and the processor may be very tight. If you can power on the computer, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the heat sink lessens the bond between the fan sink and the processor, thereby making
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 66
    5. Lift the fan sink from atop the processor (3) and set it on its side to keep from contaminating the work area with thermal grease. Up to 65 W processor models 95 W processor models 56 Chapter 4 Removal and replacement procedures
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    6. Each time the heat sink is removed, apply fresh thermal grease to the top of the processor (1) and thoroughly clean the thermal grease from the bottom of the heat sink (2). Replacement thermal material is included with the fan sink and system board spare part kits. When reinstalling the fan sink,
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    Fan The fan is secured to the back of the computer. IMPORTANT: The rear fan is used only in models with a 95 W processor. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the air duct (Air duct on page
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    the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com/support. Processor 59
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    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. WARNING! Voltage is always present on the system board when the computer is
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 71
    Speaker The speaker is attached to the front of the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. Rotate the drive cage to its upright
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    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance can vary. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the air duct (Air duct
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    7. Remove the eight Torx T15 screws that secure the system board to the chassis. System board 63
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    8. Slide the system board toward the front of the computer to disengage the I/O panel (1), then lift the rear of the system board upward (2), and then pull it out of the computer (3). When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 75
    System board callouts Sys Bd Label PWRCPU XU1 CPUFAN DIMM4 DIMM3 DIMM2 DIMM1 CMOS BAT WIRELESS SATA PWR SATA0 SATA2 SATA1 SD RDR Color Component White 4-pin processor power Silver Processor White Processor fan White Memory module Black Memory module White Memory module Black Memory
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    Changing from desktop to tower orientation The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 1. Prepare the computer
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    of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 68 in this guide. To assist you in resolving problems online, HP Instant Support Professional
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    serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was problems on page 85 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 79
    system, check to be sure that it is supported on the system. ● If the system has problems You may be able to easily resolve the general problems described in this section. If a problem Utility is displayed. - or - Follow the Windows instructions for rebooting the computer into the Computer Setup (F10
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    and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are Troubleshooting without diagnostics
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    System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, then: Solving general problems 71
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    then replace the power supply. 6. Replace the system board. Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. or other system fan) spins. If the fan does 72 Chapter 5 Troubleshooting without diagnostics
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    on the system board. 3. Check if a device is causing the problem by removing all attached devices (such as hard drives or optical drives and File Explorer from the list of applications. In the left column, expand This PC, right-click on a drive, select Properties, and then select the Tools tab
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    problem with a file. Solution In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC is a driver problem. If it is not listed, the probable cause is a hardware problem. If Troubleshooting without diagnostics
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    the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving hard drive problems 75
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    reader problems Media inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on from the list of applications. In the left column, expand This PC, right-click on the corresponding drive icon, and then select Eject.
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    the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating the boot sequence in F10 Computer Setup. Solving display problems If you encounter display problems, see the documentation that came with the monitor and to
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    system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six times, once every . Disable monitor energy saver feature. 78 Chapter 5 Troubleshooting without diagnostics
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    Cause If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Monitor is not capable of displaying monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution problems 79
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    option in the monitor's on-screen display menu. 2. Manually synchronize the Clock and Clock Phase on-screen display functions. monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some 5 Troubleshooting without diagnostics
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    has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Headset microphone connected to the front is not working or is very quiet. Cause Solution The front Headset connector supports CTIA (Cellular Telephone Industries Association
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    driver or application software, reconfigure the jack or set the jack to its default value. There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support Chapter 5 Troubleshooting without diagnostics
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    If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer does not print. Cause Printer is not turned on and online. The correct printer drivers for the application are not installed. If you
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 94
    If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following the computer. Remove the roller ball cover on the mouse and clean the internal components. 84 Chapter 5 Troubleshooting without diagnostics
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    mouse cleaning kit available from most computer stores. Solving hardware installation problems You may need to reconfigure the computer when you add or new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open
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    installed in the wrong location. Solution 1. Review the documentation that came with the system codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes HP memory. 4. Replace the system board. 86 Chapter 5 Troubleshooting without diagnostics
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    and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller. Cause Network controller is disabled. Incorrect network driver. Solution 1. Run Computer Setup
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 98
    and device at the other end are operating correctly. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configuration. Make sure the network
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    drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
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    module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed change boot sequence in Advanced > Boot Options. 90 Chapter 5 Troubleshooting without diagnostics
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 101
    , check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 102
    the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. Cause Wrong between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed Troubleshooting without diagnostics
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 103
    end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to reboot the Security. Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 104
    drivers might not have been installed. ● If you have installed an operating system other than the factory-installed operating system, it might not be supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. 94 Chapter 5 Troubleshooting
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 105
    Computer does not continue and the HP logo does not appear. Cause ROM issue - POST error has occurred. Solution Observe the beeps and LED lights on information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. Solving software problems 95
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 106
    Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be turns green to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 107
    3. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and then press Enter. To return to the Computer Setup Utilities menu, press Esc. 4. To apply and save changes, select Main > Save Changes and Exit. ● If you have
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 108
    NOTE: Support for ● Super I/O Firmware version ● USB Type-C controller(s) firmware version ● Service Born on date ● Serial number ● SKU number ● UUID (Universally If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, then
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 109
    .com or another network server, from a removable USB drive, or from a file located on the hard drive. Displays current BIOS version information. ● Check HP.com for BIOS Updates or Check the Network for BIOS Updates The string that appears here depends on the setting in BIOS Update Preferences. This
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 110
    . Save Changes and Exit Saves changes to current system configuration, exits Computer Setup, and reboots. Computer Setup-Security NOTE: Support for specific Computer Setup options can vary depending on the hardware configuration. Table 6-2 Computer Setup-Security Option Description Set up
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 111
    Default is Disabled. ● BIOS Data Recovery Policy. Default is Automatic. IMPORTANT: Only select Manual in situations in which forensic analysis is to be performed before HP Sure Start Recovery. When this policy is set to Manual, HP Sure Start does not correct any issues that are found until the local
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 112
    /Restore MBR of System Hard Drive NOTE: Windows 10 systems are generally not formatted to include an MBR. Instead they use GUID Partition Table (GPT) format, which better supports large hard drives. Enabling this feature saves the Master Boot Record (MBR) of the system hard drive. If the MBR gets
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 113
    Command Allows authorized personnel to reset security settings during a service event. Default is Enabled. Restore Security Settings to Default This Security menu to factory defaults. Computer Setup-Advanced NOTE: Support for specific Computer Setup options can vary depending on the hardware
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    Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to Disable to support Device Guard. System Options Turbo boost Intel Turbo Boost Technology (TBT) automatically allows processor cores to run faster than the base operating
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 115
    Table 6-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is Disabled. PCI Express Slot x (Enable or Disable) Lets you disable
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 116
    different ports. The ports disabled by the BIOS remain disabled until the system is restarted. These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is All UEFI for Windows 10 or later. Configure Option ROM Launch Policy ● All legacy ● All UEFI ● All UEFI except video
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 117
    ). Default is Enabled. Allows you to discover, repair, and protect networked computing devices. USB Key Provisioning Support (Enable or Disable). Default is Disabled. USB Redirection Support (Enable or Disable). Default is Enabled. USB redirection allows USB devices plugged into a client computer to
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 118
    (for advanced users) (continued) Option Heading CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Computer Setup-UEFI Drivers Lets you restart the computer into the third-party Option ROM Management application. You can
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 119
    Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen displays the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 120
    may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. Processor is not supported by the BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. Memory error during POST execution of the
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 121
    If additional memory was recently added, remove it to see if the problem remains. Check product documentation for memory support information. DIMM1 is not installed. Make sure there is a memory patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 111
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 122
    System test under using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1. Determine if hard drive is giving correct error message. Run the Drive Protection System
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 123
    41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be configured in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure. 1.
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 124
    Control panel message 90B-Fan Failure 90D-System Temperature 90E-Power Supply Fan Not detected 910-Filter Warning Description Recommended action The system has detected that a cooling fan is not operating correctly. 1. Reseat fan. 2. Reseat fan cable. 3. Replace fan. Thermal shutdown occurred.
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 125
    initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 4.2 A processor over temperature condition has been detected.* 4.3 An ambient temperature over temperature condition
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 126
    or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 127
    beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: The password jumper is green so that it
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 128
    briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. IMPORTANT: Pushing any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 96.
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 129
    the question mark icon in the taskbar. b. Select Troubleshooting and fixes. c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions. NOTE: If you need to stop
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 130
    QR code that displays on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. 120 Chapter 9 Using HP PC Hardware Diagnostics
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 131
    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 132
    to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 133
    results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 134
    , or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. IMPORTANT: Before replacing the battery, it is important holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 135
    b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 136
    b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the computer access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 137
    flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." Backing up information and creating recovery media
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 138
    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 139
    of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Restoring and recovery 129
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 140
    12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac-120 V ac or 220 V ac-240 V ac. Power supplies on those computers that do not have external power
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 141
    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 142
    of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 143
    Hard Drive Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 133
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 144
    Nonvolatile memory usage Table 13-1 Troubleshooting steps for nonvolatile memory usage Nonvolatile Memory Type , and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 137.
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 145
    Troubleshooting steps http://www.hp.com/ support. Select Find your product, and then follow the on- screen instructions.) Stores Management available through newer available but can be obtained versions of the driver from the silicon vendor. whenever the flash requires an upgrade. 802.
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 146
    the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 147
    can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 148
    14 Specifications Item Dimensions Width Depth Height Weight Max supported weight (desktop orientation) Temperature range Operating Non-operating Relative Humidity (at max inlet temperature) Operating Non-operating Maximum altitude Operating Non-operating Power supply 80 PLUS Platinum
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 149
    Setup access problem 69 country power cord set requirements 131 Customer Support 67 D disassembly problems 73 hard drives sizes 7 hardware installation problems 85 helpful hints 68 hood lock removal and replacement 48 HP PC Hardware Diagnostics UEFI downloading 121 starting 121 using 120 HP PC
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 150
    recovery media creating using HP Cloud Recovery Download Tool 127 creating using Windows tools 127 Remote HP PC Hardware Diagnostics UEFI settings customizing correct size 15 serial number location 3 service considerations 14 software problems 94 servicing computer 15 solid-state drives sizes 5,
  • HP EliteDesk 800 G5 | Maintenance and Service Guide - Page 151
    memory, removing personal data from volatile 132 system restore point, creating 127 T temperature control 13 tools, servicing 15 Torx T15 screwdriver 15 tower orientation 66 troubleshooting 67 V ventilation, proper 13 W Windows backup 127 recovery media 127 system restore point 127 Windows tools
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Maintenance and Service Guide
HP EliteDesk 800 G5 SFF