HP EliteDesk 800 G5 Maintenance and Service Guide - Page 5

Table of contents

1

Product features

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1

Standard conﬁguration features

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1

Front panel components

........................................................................................................................................

2

Rear panel components

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3

Serial number location

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3

2

Illustrated parts catalog

................................................................................................................................

4

Computer major components

................................................................................................................................

4

Miscellaneous parts

...............................................................................................................................................

8

3

Routine care, SATA drive guidelines, and disassembly preparation

..................................................................

10

Electrostatic discharge information

....................................................................................................................

10

Generating static electricity

..............................................................................................................

10

Preventing electrostatic damage to equipment

...............................................................................

11

Personal grounding methods and equipment

..................................................................................

11

Grounding the work area

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12

Recommended materials and equipment

........................................................................................

12

Operating guidelines

...........................................................................................................................................

13

Routine care

.........................................................................................................................................................

13

General cleaning safety precautions

................................................................................................

13

Cleaning the computer case

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13

Cleaning the keyboard

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14

Cleaning the monitor

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14

Cleaning the mouse

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14

Service considerations

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14

Tools and software requirements

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15

Screws

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15

Cables and connectors

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15

Hard drives

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15

Lithium coin cell battery

....................................................................................................................

16

SATA hard drives

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16

SMART ATA drives

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16

SATA hard drive cables

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16

SATA data cable

...............................................................................................................

16

Cable management

...........................................................................................................................

17

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Section	Page
Product features	11
Standard configuration features	11
Front panel components	12
Rear panel components	13
Serial number location	13
Illustrated parts catalog	14
Computer major components	14
Miscellaneous parts	18
Routine care, SATA drive guidelines, and disassembly preparation	20
Electrostatic discharge information	20
Generating static electricity	20
Preventing electrostatic damage to equipment	21
Personal grounding methods and equipment	21
Grounding the work area	22
Recommended materials and equipment	22
Operating guidelines	23
Routine care	23
General cleaning safety precautions	23
Cleaning the computer case	23
Cleaning the keyboard	24
Cleaning the monitor	24
Cleaning the mouse	24
Service considerations	24
Tools and software requirements	25
Screws	25
Cables and connectors	25
Hard drives	25
Lithium coin cell battery	26
SATA hard drives	26
SMART ATA drives	26
SATA hard drive cables	26
SATA data cable	26
Cable management	27
Removal and replacement procedures	28
Preparation for disassembly	28
Access panel	29
Front bezel	30
Slim optical drive bezel blank	31
Front bezel dust filter	32
System board connections	33
Memory	34
Populating DIMM sockets	34
Removing and installing DIMMs	35
Expansion card	37
Drives	41
Drive positions	41
Removing and installing drives	41
Removing a 9.5 mm slim optical drive	42
Installing a 9.5 mm slim optical drive	43
Removing a 3.5-inch hard drive	44
Installing a 3.5-inch hard drive	47
Drive cage	51
Removing a 2.5-inch hard drive	52
Installing a 2.5-inch hard drive	53
Removing and installing an M.2 SSD storage card	55
WLAN module	57
Hood lock	58
Card reader	59
Antennas	60
Air duct	62
Option board	63
Optional rear port	64
Fan sink	65
Fan	68
Processor	69
Power supply	70
Speaker	71
System board	72
System board callouts	75
Changing from desktop to tower orientation	76
Troubleshooting without diagnostics	77
Safety and comfort	77
Before you call for technical support	77
Helpful hints	78
Solving general problems	79
Solving power problems	82
Solving hard drive problems	83
Solving media card reader problems	86
Solving display problems	87
Solving audio problems	91
Solving printer problems	93
Solving keyboard and mouse problems	94
Solving hardware installation problems	95
Solving network problems	97
Solving memory problems	99
Solving CD-ROM and DVD problems	100
Solving USB flash drive problems	102
Solving front panel component problems	103
Solving Internet access problems	103
Solving software problems	104
Computer Setup (F10) Utility	106
Computer Setup (F10) Utilities	106
Using Computer Setup (F10) Utilities	106
Computer Setup–Main	108
Computer Setup—Security	110
Computer Setup—Advanced	113
Computer Setup—UEFI Drivers	118
Recovering the Configuration Settings	118
POST error messages and diagnostic front panel LEDs and audible codes	119
POST numeric codes and text messages	119
Interpreting system validation diagnostic front panel LEDs and audible codes	124
Password security and resetting CMOS	126
Resetting the password jumper	126
Clearing and resetting the BIOS	128
Using HP PC Hardware Diagnostics	129
Using HP PC Hardware Diagnostics Windows (select products only)	129
Downloading HP PC Hardware Diagnostics Windows	129
Downloading the latest HP PC Hardware Diagnostics Windows version	130
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	130
Installing HP PC Hardware Diagnostics Windows	130
Using HP PC Hardware Diagnostics UEFI	130
Starting HP PC Hardware Diagnostics UEFI	131
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	131
Downloading the latest HP PC Hardware Diagnostics UEFI version	131
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	131
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	132
Downloading Remote HP PC Hardware Diagnostics UEFI	132
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	132
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	132
Customizing Remote HP PC Hardware Diagnostics UEFI settings	132
Battery replacement	134
Backing up, restoring, and recovering	137
Backing up information and creating recovery media	137
Using Windows tools	137
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	137
Restoring and recovery	138
Restoring, resetting, and refreshing using Windows tools	138
Recovering using HP Recovery media	138
Changing the computer boot order	138
Using HP Sure Recover (select products only)	139
Power cord set requirements	140
General requirements	140
Japanese power cord requirements	140
Country-specific requirements	141
Statement of memory volatility	142
Nonvolatile memory usage	144
Questions and answers	146
Using HP Sure Start (select models only)	147
Specifications	148

HP EliteDesk 800 G5 Maintenance and Service Guide - Page 5

Table of contents

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