HP EliteDesk 800 G5 Maintenance and Service Guide - Page 122

Control panel message, Description, Recommended action, Serial Port B Address Conflict Detected

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Control panel message 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure 309 - 30C: Hard Disk 3-6: SMART Hard Drive Detects Imminent Failure 3F0-Boot Device Not Found 3F1-Hard Disk 1 Error 3F2-Hard Disk 2 Error 400-Serial Port A Address Conflict Detected 401-Serial Port B Address Conflict Detected 402-Serial Port C Address Conflict Detected 403-Serial Port D Address Conflict Detected Description Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that fix an erroneous error message.) Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that fix an erroneous error message.) Boot device not found. Hard disk 1 error. Hard disk 2 error. Both external and internal serial ports are assigned to the same resources. Both external and internal serial ports are assigned to the same resources. Both external and internal serial ports are assigned to the same resources. Both external and internal serial ports are assigned to the same resources. Recommended action 3. Back up contents and replace hard drive. 1. Determine if hard drive is giving correct error message. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1. Determine if hard drive is giving correct error message. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. Insert boot device or load operating system. 1. Check cables. 2. Clear CMOS. (See Password security and resetting CMOS on page 116.) 3. Replace the hard disk drive. 1. Check cables. 2. Clear CMOS. (See Password security and resetting CMOS on page 116.) 3. Replace the hard disk drive. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Password security and resetting CMOS on page 116.) 3. Reconfigure card resources and run Computer Setup or Windows utilities. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Password security and resetting CMOS on page 116.) 3. Reconfigure card resources and run Computer Setup or Windows utilities. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Password security and resetting CMOS on page 116.) 3. Reconfigure card resources and run Computer Setup or Windows utilities. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Password security and resetting CMOS on page 116.) 112 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes

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Control panel message
Description
Recommended action
3.
Back up contents and replace hard drive.
302-Hard Disk 2: SMART Hard Drive Detects
Imminent Failure
Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that fix an
erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2.
Apply hard drive firmware patch
if applicable. (Available at
support
.)
3.
Back up contents and replace hard drive.
309 – 30C: Hard Disk 3–6: SMART Hard Drive
Detects Imminent Failure
Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that fix an
erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2.
Apply hard drive firmware patch
if applicable. (Available at
support
.)
3.
Back up contents and replace hard drive.
3F0–Boot Device Not Found
Boot device not found.
Insert boot device or load operating system.
3F1–Hard Disk 1 Error
Hard disk 1 error.
1.
Check cables.
2.
Clear CMOS. (See
Password security and
resetting CMOS
on page
116
.)
3.
Replace the hard disk drive.
3F2–Hard Disk 2 Error
Hard disk 2 error.
1.
Check cables.
2.
Clear CMOS. (See
Password security and
resetting CMOS
on page
116
.)
3.
Replace the hard disk drive.
400-Serial Port A Address Conflict Detected
Both external and internal serial ports are
assigned to the same resources.
1.
Remove any serial port expansion cards.
2.
Clear CMOS. (See
Password security and
resetting CMOS
on page
116
.)
3.
Reconfigure card resources and run
Computer Setup or Windows utilities.
401-Serial Port B Address Conflict Detected
Both external and internal serial ports are
assigned to the same resources.
1.
Remove any serial port expansion cards.
2.
Clear CMOS. (See
Password security and
resetting CMOS
on page
116
.)
3.
Reconfigure card resources and run
Computer Setup or Windows utilities.
402-Serial Port C Address Conflict Detected
Both external and internal serial ports are
assigned to the same resources.
1.
Remove any serial port expansion cards.
2.
Clear CMOS. (See
Password security and
resetting CMOS
on page
116
.)
3.
Reconfigure card resources and run
Computer Setup or Windows utilities.
403-Serial Port D Address Conflict Detected
Both external and internal serial ports are
assigned to the same resources.
1.
Remove any serial port expansion cards.
2.
Clear CMOS. (See
Password security and
resetting CMOS
on page
116
.)
112
Chapter 7
POST error messages and diagnostic front panel LEDs and audible codes