Helpful hints
........................................................................................................................................................
68
Solving general problems
....................................................................................................................................
69
Solving power problems
......................................................................................................................................
72
Solving hard drive problems
................................................................................................................................
73
Solving media card reader problems
...................................................................................................................
76
Solving display problems
....................................................................................................................................
77
Solving audio problems
.......................................................................................................................................
81
Solving printer problems
.....................................................................................................................................
83
Solving keyboard and mouse problems
..............................................................................................................
84
Solving hardware installation problems
.............................................................................................................
85
Solving network problems
..................................................................................................................................
87
Solving memory problems
..................................................................................................................................
89
Solving CD-ROM and DVD problems
....................................................................................................................
90
Solving USB flash drive problems
........................................................................................................................
92
Solving front panel component problems
..........................................................................................................
93
Solving Internet access problems
.......................................................................................................................
93
Solving software problems
..................................................................................................................................
94
6
Computer Setup (F10) Utility
........................................................................................................................
96
Computer Setup (F10) Utilities
............................................................................................................................
96
Using Computer Setup (F10) Utilities
................................................................................................
96
Computer Setup–Main
.......................................................................................................................
98
Computer Setup—Security
.............................................................................................................
100
Computer Setup—Advanced
..........................................................................................................
103
Computer Setup—UEFI Drivers
......................................................................................................
108
Recovering the Configuration Settings
.............................................................................................................
108
7
POST error messages and diagnostic front panel LEDs and audible codes
.......................................................
109
POST numeric codes and text messages
..........................................................................................................
109
Interpreting system validation diagnostic front panel LEDs and audible codes
..............................................
114
8
Password security and resetting CMOS
........................................................................................................
116
Resetting the password jumper
........................................................................................................................
116
Clearing and resetting the BIOS
........................................................................................................................
118
9
Using HP PC Hardware Diagnostics
..............................................................................................................
119
Using HP PC Hardware Diagnostics Windows (select products only)
...............................................................
119
Downloading HP PC Hardware Diagnostics Windows
.....................................................................
119
Downloading the latest HP PC Hardware Diagnostics Windows version
.....................
120
vii