HP Kayak XU 03xx HP Kayak XU Series 03xx, Familiarization guide
HP Kayak XU 03xx Manual
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- HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 1
the HP Kayak XU models installed with the Matrox G200 Video Boards. HP Kayak XA-s, XU and XW PC Workstations This guide is for experienced technicians who have already completed the HP Kayak PC family training course. It assumes that the reader is already familiar with the different HP Kayak models - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 2
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 3
PC Workstation Package 7 Removing and Replacing the Cover 8 System Board Layouts 9 HP Kayak XU and XW System Board Layout 9 HP Kayak XA-s Minitower System Board Layout 10 HP MaxiLife Utility 11 Error Messages 12 Running the MaxiLife Diagnostics Program 15 Checking the System Configuration - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 4
Audio Problems 23 Configuring SCSI Channels on HP Kayak XA-s 24 Identifying Video Cards on HP Kayak XA-s 25 Identifying a Video Board On An HP Kayak XU 27 Why You Need to Differentiate Between These Two Models. . . . . . 27 Replacing a Failed Hard Disk on a FastRAID System 28 On HP Kayak XU - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 5
HP Kayak XA-s PC Workstations. Component is available only on HP Kayak XU (Series 0301 and 0303) PC Workstations. Component is available only on HP Kayak memory modules cannot be mixed with Non-Buffered modules. Three DIMM sockets supporting: 256 MB Registered ECC SDRAM to a maximum of 768 MB, or - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 6
and mixer HP MaxiLife Utility (available on all models) Hardware monitoring utility that monitors system components Support label, found on the back of the workstation (right or left-hand side of the box). Refer to page 27 for more information about identifying a video board on an HP Kayak XU - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 7
HP Kayak PC Workstation Package HP Kayak PC Workstation Package The following diagrams are valid for XA-s, XU Series 0301 and 0303, and XW Series U3 and W3 PC Workstations. Front view HP MaxiLife LCD buttons 2 internal mass storage shelves: 3.5-inch wide. Upper shelf: 1-inch high Lower shelf: - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 8
Cover Removing and Replacing the Cover The following procedures are valid for HP Kayak XA-s, XU Series 0301 and 0303, and XW Series U3 and W3 PC is unlocked. Slide the cover onto the computer, making sure that the two guides at the bottom of the case slide into the two rails at the base of the - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 9
XA-s PC Workstations use a different loading scheme and part number. The different system board layouts are shown below: HP Kayak XU and XW System Board Layout VRM 2 Processor Fan VRM 1 System Board Switchesa Power Supply Rear Panel Connectors Wide SCSI (16-bits) External Battery Disk Drive - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 10
System Board Layouts HP Kayak XA-s Minitower System Board Layout VRM 2 Processor Fan VRM 1 System Board Switchesa Power Supply Rear Panel Connectors on the chassis of the system box for the different system board switch settings. b. Used only on Kayak XA-s Minitower PC models. c. Used only on - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 11
and message on its LCD that specifies which component has the problem. Due to HP MaxiLife's system independent design, even if there is a serious monitoring chip to be active, even if the system has been powered off. The following diagram shows where the LCD is located on the HP Kayak XA-s, XU - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 12
HP MaxiLife Utility Diags Exit Next Go • Boot Steps. Shows the Power-On Self (for example, a fan error when a cable is not connected). This type of error disappears dynamically when the problem has been fixed (for example, the fan cable has been reconnected). If an error is detected, a screen - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 13
order to detect whether the CPU is able to run a given code, HP MaxiLife waits for a synchronization event from the BIOS. Any failure that prevents video controller is correctly installed. Note: No error is detected if a monitor is not connected to an installed video controller. BIOS • Flash the - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 14
the Power On Self Test (POST) sequence. In this phase, HP MaxiLife waits for any error messages that the BIOS may issue. POST the list of errors that are available on the HP World-Wide Web support page. During normal usage of the PC, HP MaxiLife is always checking vital parameters of the system. - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 15
computer powered off (the LCD status panel will be blank), HP MaxiLife is still running and monitoring the state of the LCD buttons. If, one of the detected, a short message will be displayed indicating which component has a problem. For example: DIMM found:0 This indicates that there are no memory - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 16
) can be checked through the System Info menu. The System Info menu also provides information about the following components: • Product name (HP Kayak XA-s, or XU, or XW). • Processors (number and speed). • DIMMs (number and size of memory). • Serial Number. All information provided by the BIOS has - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 17
but nothing appears on the screen. How can I find out what the problem is? Check the LCD status panel screen for an error message (a table to the POST error codes table contained in the Service Handbook for further explanation. Error! POST XXXX HP KAYAK XU An example of a POST error code screen - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 18
successful boot step POST code is displayed on the LCD status panel. For support purposes, POST steps are only shown as POST codes. To access Boot Steps the button. For further details on the HP MaxiLife diagnostics utility, refer to the User's Guide. This provides examples of error screens arising - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 19
compatible with one another, and if it detects an error, it is reported to the HP MaxiLife. The error message (shown on the left) will then be displayed on the LCD All DIMMs will function as Non-ECC. HP XU and XW PC Workstations support only ECC DIMMs. Adding Registered ECC (256 MB) No No Yes 19 - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 20
Drivers NOTE Installing the OpenGL Graphics Drivers On the HP Kayak XW Series U3 and W3 PC Workstation OpenGL graphics have the latest driver version. These can be found on the HP World Wide Web site: http//www.hp.com/go/kayaksupport Installing the OpenGL Graphics Drivers Installation of the - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 21
Installing the OpenGL Graphics Drivers Configuring the Visualize FX4 OpenGL Driver Once the driver is installed, three new tabs are added to the Display Properties dialog box: Options, Gamma Correction, and About. Check for driver version in the About tab Check for texture module (optional upgrade, - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 22
Using Video Diagnostics Utilities On the HP Kayak XW Series W3 PC Workstation Visualize FX4 Diagnostic Utility A diagnostics utility for the Visualize FX4 video controller is preinstalled on the hard disk. To run this utility, Start/Programs/HP Diagnostics/HP Visualize FX4 Diagnostic The diagnostic - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 23
to the Kayak service handbook for HP Kayak Workstation PCs is controlled by the Mute and Volume keys through the HP Enhanced Keyboard. First, check if the Mute key has not been muted by mistake, If it has, press it to restore the audio functions. If this does not solve the problem, refer to the guide - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 24
the BIOS setup (through the Advanced Menu), UltraWide SCSI (Symbios), there is still no SCSI HDD selected in the boot menu. Why is this? The HP Kayak XA-s PC Workstations (minitower models), do not have a SCSI controller. Only the IDE hard disk drives should be in the boot menu. In the BIOS - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 25
, the logon screen is corrupted by a grid pattern. What is causing this problem? A Matrox Millennium II AGP driver for HP Kayak XU PC Workstations has been installed instead of a Matrox Productiva G100 driver for HP Kayak XA-s. The Matrox Productiva G100 AGP has 100 MHz of SDRAM video, while - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 26
the different video adapters installed on a Windows 95 operating system. The HP Kayak XU1 has a preloaded video driver that isn't compatible with the more be used with the Matrox Millennium II AGP video driver on the HP Kayak XU PC. Video Adapter XA-s Matrox Productiva G100 WINDOWS NT 4.0 Video - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 27
add other PCI video adapters for multi-screen environments, you also need to know the difference between the HP Kayak XU Series 0301 and 0303 models. Multi-screen is only fully supported when installing two Millennium II (AGP + PCI) or two Millennium G200 (AGP + PCI) video boards. Mixing Millennium - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 28
Hard Disk on a FastRAID System On HP Kayak XU Series 0301 and 0303, and XW Series Guide. 3 When the disk array has been rebuilt, boot from the Windows NT 4.0 floppy disks. When requested, specify additional devices, insert the floppy disk containing the Array1000 drivers, and follow the instructions - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 29
Enabling a SCSI Controller Enabling a SCSI Controller On HP Kayak XU Series 0301 and 0303, and XW Series U3 and W3 PC Workstations I have an HP Kayak PC Workstation and I would like to change the Boot device from the BIOS between two SCSI controllers, one of which is connected to the UltraWide ( - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 30
label showing exact locations of the Series identifier. Series is indicated on Support label It should be noted that identifying a video controller is not sufficient to identify the HP Kayak XW model. The following table shows the differences between the various platforms and the associated - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 31
of the new features on the latest HP Kayak XU models. Component HP Kayak XU Series 0301 and 0303 (Introduced June/July HP MaxiLife For maximized reliability and up-time. A dedicated chip and bus, that surveys the PC and informs you in detail on an LCD display on the front panel. Memory Support - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 32
(2) 9.1 GB Low Profile (LP) SCSI hard disk drives in the internal shelves. The HP Kayak XU Series 0301 and 0303 PC Workstation contains seven mass storage shelves: • Two internal mass storage Three 5.25-inch wide 1.6-inch frontaccess shelves, but only support 1-inch high hard disk drives 32 - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 33
World Wide Web site (see below for the World-Wide Web URL). To download a BIOS upgrade, connect to the HP Web site and follow the on-screen instructions to download the flash utility programs (FLASH.BAT, AUTOEXEC.BAT and PHLASH.EXE), the BIOS file (HK1xxxyy.FUL), and a file called platform.bin, onto - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 34
such as Windows NT 4.0)? a HP Kayak XU/XW PC Workstation Drivers CD-ROM. b HP's WWW site. c Netscape Communicator CD-ROM. 5 To run the MaxiLife diagnostics program, does the computer need to be powered on? a No, it doesn't. The HP MaxiLife is always running and continuously monitors the state of the - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 35
Even with the power cable disconnected, HP MaxiLife is always running and continuously monitors the state of the LCD buttons state. c This is not possible on HP Kayak XA-s PC Workstations. 7 A Matrox Productiva G100 video adapter has been installed in an HP Kayak XU PC Workstation. How will it work - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 36
correct? a The most recent drivers are available on the HP World Wide Web site. b The HP Kayak XW OpenGL video driver is compatible with both the AccelEclipse Ask the client to uninstall the driver, and then see if the problem disappears. c From the Visualize FX4 video driver applet, select the - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 37
is non-conductive and are now manufactured with a special anti-static product. 14 How do I identify whether an HP Kayak XU has a Matrox Millennium II video board or a Matrox Millennium G200? a Check the Support label on the back of the box. b Check the part number on the back of the box. c Check - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 38
The HP Kayak XU/XW PC Workstation Drivers CD-ROM contains this software. The most recent updates may be obtained from the HP WWW site. 5 To run the MaxiLife diagnostics program, does the computer need to be powered on? b No, it doesn't. The HP MaxiLife is always running and continuously monitors the - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 39
installed in an HP Kayak XU PC Workstation. How will it work? d It will not work at all. The HP Kayak XU PC Workstation Support label. Note: Answer "b" would work, but requires removing the video controller from the PC. 10 Which of the following statements about OpenGL video drivers on the HP Kayak - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 40
marked on the FastRAID board. The part number is also available in the Service Handbook. FastRAID1 = 5064-18741 (ARO1130A) FastRAID2 = 5064-36681 (ARO1130B be used in HP Kayak XU and XW PC Workstations with a processor up to 333MHz. While, a FastRAID2 board can only be used in HP Kayak XU and XW PC - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 41
How do I identify whether an HP Kayak XU has a Matrox Millennium II video board or a Matrox Millennium G200? a Check the Support label on the back of the box. The Matrox Millennium II Kayak XU model is labeled: XU6/XXXserie0301. The Matrox Millennium G200 Kayak XU model is labeled: XU6/XXXserie0303 - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 42
Answers and Explanations 42 - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 43
Electrostatic Discharge Warning Electrostatic Discharge (ESD) can damage processors, memory, hard disk drives, accessory boards and other components. The ESD package is conductive and is easy to recognize from its label. Before installing or replacing a component: 1 Do not take the new component - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Familiarization guide - Page 44
Manual Part Number: D5699-90901 - Revision B
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Familiarization Guide
This guide is for experienced technicians who have already
completed the HP Kayak PC family training course. It assumes that the
reader is already familiar with the different HP Kayak models.
This document is a self-paced familiarization guide designed to train
you to repair the PC. It contains information specific only to the repair
of the HP Kayak XA-s (minitower model), XU (Series 0301 and 0303)
and XW (Series U3 and W3) PC Workstations with the MaxiLife feature.
For information on the installation of accessories, refer to the paper
User’s Guide
and the online documents that are supplied with the PC.
PC Workstations
To access the HP World-Wide Web support site:
HP Kayak XA-s, XU and XW
Rev. B — Added information about the HP Kayak XU models
installed with the Matrox G200 Video Boards.